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Dental Business Mastery Podcast: Daily Summaries Delivered
by Julie Parker
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- 1 weeks ago27 min
Ep #171: The 5 Growth Levers
In this episode, Julie Parker and Ameena Basile explore five key “levers” that can dramatically improve practice performance when implemented consistently and strategically together. Many practices immediately focus on attracting more new patients when production slows down. But sustainable growth usually comes from improving several areas at once, not relying on one single solution. Resources Mentioned 5 Levers Calculator 5 Levers Calculator Dental Business Mastery Academy The Academy ...
- 2 weeks ago16 min
Ep #170. How Triage Questions Build Connection with Every Caller
Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door. Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight...
- Mar 31, 202639 min
Ep #169. Ben Marcos: The End-to-End Property Partner Every Dental Practice Owner Needs
If you're thinking about opening your own dental practice, this episode is one you'll want to listen to more than once. Julie chats with Ben Marcos, co-founder and general manager of BusiHealth, a national end-to-end property partner for the dental and health industry. Ben and his team help practice owners navigate every stage of the property journey, from finding the right location and negotiating leases, to council approvals, business cases, cash flow modelling, and project delivery right t...
- Mar 22, 202642 min
Ep #168. Stress, Success, and the Power of Perspective: Rethinking Problems in Practice Ownership with Charles Kovess
In this episode, Julie Parker is joined by Charles Kovess, Australasia’s Passion Provocateur, to explore a powerful reframe on stress, problems, and performance, particularly for dental practice owners navigating high-pressure environments. Drawing from decades of experience, Charles introduces a simple yet transformative concept: stress is not caused by external forces, but by our resistance to them. Together, they unpack how shifting our thinking, from resisting problems to embracing them, ...
- Mar 9, 202645 min
#167: Costly Mistakes in Practice Renovations with Dr Jenny Liu
In this episode, Julie and Ameena sit down with Dr Jenny Liu, principal dentist and owner of Happy Dentistry (https://happy-dentistry.com.au/)in Melbourne's CBD, to hear her honest account of buying and renovating a dental practice from scratch. Jenny shares the real challenges she navigated as a young female practice owner - from choosing the wrong contractors and IT providers, to a flooded clinic just 10 months in. She talks openly about the lessons learned, the value of trusted tradespeopl...
- Feb 25, 202659 min
#166: With Mike Collishaw of 32BYTE
In this episode, Julie chats with Mike Collishaw from 32Byte (https://32byte.com.au/), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe. Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practice owner needs to know about protecting themselves from a data breach. Both Julie and Mi...
- Jan 26, 202628 min
Ep #165: How Long-Term Team Members Can Hold Back Your Practice
In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth...
- Jan 2, 202639 min
Ep # 164: Five Fresh Starts for Your Practice in 2026
It's a new year and the perfect time to look at your practice with fresh eyes! In this episode, I share five key areas where a different approach could transform your practice in 2026: raising the bar on staffing, assessing your systems, developing your leadership, listening to your patients, and committing to ongoing team training. Stop doing the same things expecting different results and make 2026 the year you actually create the change you've been dreaming about. Interes...
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About Dental Business Mastery Podcast
Listen to discover management insights and strategies for a successful dental practice. There are also interviews with key people in the industry who have advice and services to help you and your team achieve greater success.
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Frequently Asked Questions
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Dental Business Mastery Podcast publishes monthly. Our AI generates a summary within hours of each new episode.
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Dental Business Mastery Podcast covers topics including Business, Management. Our AI identifies the specific themes in each episode and highlights what matters most to you.
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