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- Feb 5, 20261 min
An update on The Pre-Shift podcast
The Pre-Shift podcast is taking a hiatus. This podcast launched in 2021, and we’re so grateful to our listeners. We’ll continue to talk about hospitality and share tips from real operators in our newsletter, so make sure to subscribe to Food Runner. Take a look back through our archive! There are still a lot of great insights in these episodes from our 70+ guests. 📧 Subscribe to Food Runner, our Monthly Restaurant Newsletter Send us Fan Mail 📲 Connect with us Email us Follow on LinkedIn...
- Nov 5, 202524 min
The QUESO Framework: how Condado Tacos built a culture-first restaurant empire | 072
How do you grow from a single taco joint to a 50+ location brand without losing the soul of your company? For Joe Kahn and Chris Artinian of Condado Tacos, the answer is simple: QUESO. In this episode, Founder Joe Kahn and CEO Chris Artinian share the origin story of Condado Tacos, built on the principle of creating a restaurant where people would want to work forever. They detail their unique "QUESO" framework—Quality, Unique, Empowered, Service, and Opportunity—that serves as the lens for e...
- Oct 22, 202523 min
How to get your team to actually care about the numbers with Ji Hye Kim | 071
In an industry struggling with retention and wage disparity, how can operators build a business that is both profitable and truly equitable? In this episode, we talk to Ji Hye Kim, the celebrated chef-owner of Miss Kim and a leading advocate for One Fair Wage. She shares the innovative and practical systems she uses to foster a transparent and engaged team culture. From daily "Best Next Time" conversations that empower staff voices to "Gross Games" that make open-book finance an exciting team...
- Oct 8, 202520 min
Anthony Valletta on tech, training, and tearing up the traditional pay model | 070
What if your dishwasher earned the same as your most tenured line cook? At bartaco, that’s not a hypothetical—it’s the reality. In this episode, we sit down with Anthony Valletta, President of bartaco, to discuss the innovative strategies fueling their nationwide growth. Anthony pulls back the curtain on their revolutionary compensation structure, where every hourly employee receives the same base wage and an equal share of tips, eliminating pay disparity between the front and back of house. ...
- Sep 24, 20255 min
Where are you on the restaurant tech journey? | 069
Do you ever wonder if your restaurant's technology is ahead of the curve, just keeping pace, or falling behind the competition? In a tough environment where 44% of restaurants are missing their labor targets, knowing where you stand is the first step to getting ahead. In this special solo episode, host D.J. Costantino walks you through the four distinct stages of a restaurant's digital journey: from "Analog" paper-and-pen operations to a fully "Optimized" and integrated tech stack. Discover w...
- Sep 10, 202529 min
The WOWorks growth playbook for repeatable systems and unified tech | 068
How do you take six distinct fast-casual brands and scale them under a single, efficient operational umbrella? In this episode, we sit down with Lauriena Borstein, Chief Operating Officer, and Kyle Mark, Chief Information Officer of WOWorks—the restaurant group behind Saladworks, Frutta Bowls, and Garbanzo, among others. They share the "One WOW Way," their philosophy for unifying operations, technology, and communication across their entire portfolio. Lauriena details how creating repeatable ...
- Aug 13, 202525 min
Franchising isn't an exit strategy—it's a full-time job with Shawn Saraga | 067
What does it truly take to turn a successful restaurant into a scalable franchise? In this episode, D.J. sits down with Shawn Saraga, a franchise development expert who has been involved in opening nearly 1,000 franchise locations. Shawn shares his journey from nightclub DJ to franchise guru and dives deep into the realities of restaurant expansion. He explains why franchising is not an exit strategy but an entirely new business that requires immense dedication. Listeners will learn the criti...
- Jul 23, 202531 min
What do restaurant investors really want? unlocking the financial trifecta with Garrett Mills | 066
What does it truly take to grow a restaurant concept from a single unit to a multi-location brand? In this episode, we're joined by Garrett Mills, Partner at Uncommon Brands, for a deep dive into the world of restaurant growth and investment. Garrett shares his unique journey and unpacks the key financial and qualitative factors his firm evaluates when partnering with emerging brands. From the importance of a strong employee culture to the challenges of letting go of control, this conversatio...
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About The Pre-Shift
Great teams make great restaurants. On The Pre-Shift, restaurant operators and industry experts dive into what it takes to build great restaurant teams. We explore their stories, the strategies they use, and valuable lessons on running restaurant teams. Hosted by D. J. Costantino. Presented by 7shifts.The Pre-Shift Podcast is taking a hiatus. Thank you for listening and being part of our restaurant community!
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