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The Better Business Analyst Podcast: Daily Summaries Delivered
by Benjamen Walsh from The Better Business Analysis Institute (BBAI)
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Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- Dec 17, 202510 min
BA Bites - “The Business wants this......”
But “the business” isn’t a person.It doesn’t make decisions.And it certainly doesn’t own the consequences.In this episode, Benjamen breaks down why abstract language like “the business needs” quietly destroys accountability, hides real trade-offs, and leads to bloated, expensive solutions.You’ll learn:Why vague language is a red flag in analysis and strategyHow “the business” masks customer impact, revenue decisions, and riskThe real role of a Business Analyst as a decision enabler—not a note takerPractical language shifts that instantly improve clarity and outcomesIf you’re tired of unclear requirements, endless compromise, and projects that drift, this episode will change how you listen in meetings—and how you respond.Because great analysis doesn’t start with what the business wants.It starts with customers, revenue, and risk.
- Dec 9, 202513 min
The Business Case Is Dead. Long Live the Opportunity Canvas.
Traditional business cases are slowing organisations down — and most of them were never telling the truth anyway.They’re political documents dressed up as analysis, full of predictions nobody can validate and assumptions nobody ever checks.In this episode, I break down why business cases have become relics, what modern companies are using instead, and how you can shift your organisation toward faster, clearer, evidence-driven decision making.We cover:• The five fatal flaws of traditional business cases• Why companies like Amazon, Atlassian, and Spotify use lightweight decision tools• What an Opportunity Canvas is and how it replaces months of “business casing”• Real stories of failures caused by business cases… and wins created by canvases• Practical steps BAs and leaders can take right nowIf your organisation is still writing 30-page business cases, this episode will give you the tools — and the confidence — to push for a better way.
- Nov 28, 202512 min
The Brutal Truth: How Business Analysts Should Approach a Custom ERP Implementation
Custom ERP implementations aren’t “just another project.” They’re an organisational reconstruction. They expose every broken process, every data issue, every shortcut, and every assumption the business has been getting away with for years.In this episode, I break down the real approach Business Analysts need to take when stepping into a custom ERP implementation — the most complex and high-stakes work you’ll ever do as a BA.You’ll learn:Why ERP isn’t a system upgrade — it’s an operating-model rebuildHow to analyse end-to-end processes properly (not the PowerPoint version)Why configuration choices are more dangerous than codeHow to avoid the traps that sink ERP projects globallyThe exact steps BAs must take to deliver a stable, future-proof ERP foundationThe BA mistakes that quietly destroy ERP financial integrityWhat “good” looks like in process design, data design, and readinessIf you want to sharpen your skills, avoid ERP nightmares, and confidently lead in the most challenging BA environment — this episode is a must-listen.—Follow the Better Business Analyst Podcast on SpotifyVisit bbai.institute for tools, training, and courses
- Nov 13, 202513 min
BA Bites - How Business Analysts Should Approach a Salesforce Implementation
Salesforce can transform a business — or turn into another expensive tool nobody actually uses. The difference almost always comes down to how the Business Analyst approaches the implementation.In this episode, I break down the practical, no-nonsense approach BAs should take when dropped into a Salesforce project: understanding the real business problem, mapping processes properly, setting clear scope, writing usable user stories, sorting out data, managing configuration vs customisation, and driving adoption through testing and change management.If you’re a BA, product owner, or IT leader working with Salesforce (or about to), this episode gives you the blueprint to keep the project grounded in business value — not shiny objects.
- Nov 5, 20259 min
BA Bites - From 5G to Smart Cities: Finding Business Opportunities in Connected Data and Processes
In this episode, Benjamen Walsh breaks down how advanced connectivity — from 5G and 6G networks to IoT and edge computing — is reshaping the world of business analysis.Discover where the biggest opportunities lie for BAs and strategic leaders: in connected data, process optimisation, and the new skills that will define digital transformation in the decade ahead.
- Oct 29, 202516 min
BA Bites - When Human-Centred Design Isn’t What It Seems: From Users to Customers and True Innovation
We all say we’re doing human-centred design — but what happens when the “human” turns out to be our internal process, not our actual customer?In this episode, Benjamen Walsh dives into how real innovation starts with the customer’s job to be done — not our internal agenda.Learn how to spot fake HCD, how to reframe discovery around customer value, and why true innovation lies in understanding why people do what they do, not just how we think they should.
- Oct 21, 202513 min
BA Bites - Going Deep with The 4P+ Framework: People, Processes, Projects and Products
In this episode of The Better Business Analyst Podcast, Benjamen Walsh revisits one of his most powerful models — The 4P+ Framework: People, Processes, Projects and Products.You might have heard of it before, but this time we’re going deeper.Discover how the best business analysts connect these four dimensions to move from task taker to value creator — shaping outcomes, not just outputs.Benjamen unpacks each “P” with real-world examples, practical talking points, and mindset shifts you can apply immediately. Whether you’re working on digital transformation, agile delivery, or strategic analysis, this episode will help you see your work — and your impact — in a whole new way.🎯 Learn how:People define the problems worth solvingProcesses reveal the inefficiencies and opportunitiesProjects deliver structured changeProducts create lasting business value…and how they all loop back in the 4P+ cycle of continuous improvement.Tune in and elevate your BA thinking today.
- Oct 14, 202515 min
BA Bites - Bridging Strategy and Delivery: The Missing Middle for BAs
Every great strategy needs someone to turn it into action — and that’s where Business Analysts shine.In this episode, Benjamen Walsh explores how BAs can bridge the gap between strategic intent and delivery execution. Learn the deliverables, tools, and thinking frameworks that make you the “missing middle” every organisation needs.Listen now on The Better Business Analyst Podcast.
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About The Better Business Analyst Podcast
The Better Business Analyst Podcast covers all the most important and latest Business Analysis (BA) news, top tips and interviews.The Better Business Analyst Podcast is bought to you by The Better Business Analysis Institute (BBAI) which is an industry body focused on the progressive growth and capability of quality business analysts. Our difference is that we teach and promote the specific skills needed to complete quality business analysis work.https://bba.institute
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