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by Money20/20
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- 2 weeks ago26 min
Erin Crawford, VP, Head of Consumer Digital - Payments and Money Management, Fifth Third Bank
In this episode of The Bank Tellers, we sit down with Erin Crawford, VP and Head of Consumer Digital - Payments and Money Management at Fifth Third Bank. Erin shares her insights on how Fifth Third Bank is redefining customer experiences through innovative digital solutions, strategic fintech partnerships, and a steadfast commitment to community banking. From gamifying fraud awareness with Smart Shield to offering free wills through a groundbreaking partnership with Trust and Will, Erin...
- Mar 31, 202627 min
Usman Arif, SVP of Global Network Services, APAC at American Express
Dive into the latest episode of The Bank Tellers podcast, where host Sheryl Chen sits down with Usman Arif, Senior Vice President of Global Network Services, APAC at American Express. Together, they explore the fast-paced payments industry, uncovering how Amex balances premium positioning with scale, builds impactful partnerships, and prepares for the future of financial services. Key Takeaways: American Express successfully balances its premium brand identity with the need for scale in...
- Mar 6, 202630 min
Kilian Thalhammer, Managing Director, Global Head of Merchant Solutions - Fintech & Platform Sales, Deutsche Bank
In this insightful episode of The Bank Tellers, we sit down with Kilian Thalhammer, Managing Director and Global Head of Merchant Solutions, Fintech, and Platform Sales at Deutsche Bank. Kilian shares his journey from Wirecard to Deutsche Bank, offering a behind-the-scenes look at the complexities of managing global banking operations, product innovation, and fintech partnerships. Discover how Deutsche Bank strategically re-entered the acceptance space, the challenges of integrating new produ...
- Feb 24, 202622 min
Marianne Demarchi, Chief Executive Europe and Global Securities, Swift
In this special episode of The Bank Tellers, recorded live at Money20/20 Europe, we sit down with Marianne Demarchi, Chief Executive Europe and Global Securities, to explore the cutting-edge innovations shaping the financial industry. From the challenges of bridging Web2 and Web3 to the transformative potential of tokenization and digital assets, Marianne shares her insights on the future of cross-border payments, interoperability, and the evolving role of Swift in a fragmented global economy...
- Feb 4, 202619 min
Credit Union Special: Dietrich Kuhlmann, CEO of Navy Federal Credit Union
We're back with another Credit Union Special, and are honored to have of The Dietrich Kuhlmann, President and CEO of Navy Federal Credit Union back on as our guest! It was truly an honor to sit down with him again at Money20/20 USA, and to pick the brain of the man leading the #1 credit union in the United States. From groundbreaking technological advancements to unwavering commitment to members, Dietrich shares insights into Navy Federal’s unique approach to leadership, innovatio...
- Jan 7, 202628 min
Lee McNabb, Head of Group Payment Strategy, NatWest
In this episode of The Bank Tellers, we are joined by Lee McNabb, Head of Group Payment Strategy at NatWest, who shares his incredible journey through the financial sector. From humble beginnings in a working-class family to leading innovative projects at one of the UK’s largest banks, Lee offers a unique perspective on the dynamic world of banking and payments. With over a decade of experience spanning products, assets, liabilities, risk, and policy, Lee reveals how embracing curiosity, leve...
- Dec 11, 202526 min
Shailesh Baidwan, Group President & Co-Founder, Maya Bank
In this episode of The Bank Tellers, we sit down with Shailesh Baidwan, Group President and Co-Founder of Maya Bank, to explore how this Philippines-based digital bank is transforming financial services in Southeast Asia. With over 7,000 islands and a population of 110 million, the Philippines presents unique challenges and opportunities for financial inclusion. Shailesh shares Maya Bank's journey from a payments platform to becoming the country's leading digital bank, achieving profitability...
- Dec 1, 202529 min
Billie Setiawan, Head of Data Management & Analytics Division, Bank Negara Indonesia
In this episode of The Bank Tellers, we sit down with Billie Setiawan, Head of Data Management and Analytics at Bank Negara Indonesia (BNI), to explore how one of Indonesia's largest state-owned banks is driving innovation in financial services. From leveraging data analytics to enhance customer experience to the transformative role of agent banking in reaching Indonesia's 17,000 islands, Billie shares insights into the challenges and opportunities of banking in a geographically diverse and r...
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When a new episode drops, our AI transcribes and analyzes it, then generates a personalized summary tailored to your interests and profession. It's delivered to your inbox every morning.
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The Bank Tellers publishes biweekly. Our AI generates a summary within hours of each new episode.
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The Bank Tellers covers topics including Business, Investing. Our AI identifies the specific themes in each episode and highlights what matters most to you.
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