The Bank Tellers

Erin Crawford, VP, Head of Consumer Digital - Payments and Money Management, Fifth Third Bank

April 29, 2026·26 min
Episode Description from the Publisher

In this episode of The Bank Tellers, we sit down with Erin Crawford, VP and Head of Consumer Digital - Payments and Money Management at Fifth Third Bank. Erin shares her insights on how Fifth Third Bank is redefining customer experiences through innovative digital solutions, strategic fintech partnerships, and a steadfast commitment to community banking. From gamifying fraud awareness with Smart Shield to offering free wills through a groundbreaking partnership with Trust and Will, Erin...

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