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MSP Unplugged: Daily Summaries Delivered
by Paco Lebron
This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 2 weeks ago37 min
Why Annual Security Training Fails — and How usecure Helps MSPs Fix Human Risk
🎙️ In this episode of MSP Unplugged, we sit down with Nihil Morjaria, Chief Revenue Officer at usecure, to talk about human risk management — the biggest gap in most small MSP security stacks. usecure helps MSPs automate security awareness training, phishing simulations, dark web monitoring, and policy management so lean teams can reduce client risk and sell a measurable security service without adding headcount. What You'll Learn: Why traditional annual training no longer works How MSPs can automate human risk management across clients Using Human Risk Reports as a sales and prospecting tool How to package, price, and deliver awareness as recurring revenue Practical first steps for MSPs under $3M with small teams Timestamps: 00:00 - Intro & Welcome Nihil Morjaria [Add actual timestamps here] 👉 Resources & Links: usecure: https://www.usecure.io MSP Unplugged: https://www.mspunplugged.com If your clients keep clicking phishing emails — or you want a security service that's actually manageable — this episode is for you. Drop your biggest human-risk challenge in the comments. 🔥 Like, subscribe, and hit the bell for weekly MSP growth and security conversations. #MSP #Cybersecurity #HumanRiskManagement #usecure #SecurityAwareness #Phishing #SmallMSP #MSPUnplugged
- 2 weeks ago32 min
AI Email Security for MSPs: How Cambrient Cuts "Is This Safe?" Tickets Without MX Changes
🎙️ In this episode of MSP Unplugged, we talk with Cambrient AI about a different approach to email security: agentic AI that investigates every message instead of just scoring or filtering it. Cambrient was built for MSPs — multi-tenant, fast to deploy (no MX record changes), and designed to cut the "is this email safe?" ticket load that eats small-team margins. What You'll Learn: Why signature-based email tools still miss modern phishing and BEC How AI agents inspect links, redirects, attachments, and intent Why 5-minute, no-MX deployment matters for MSPs managing many tenants How self-service false-positive release and plain-English explanations reduce tickets How a lean MSP can add stronger email security without extra analysts 👉 Resources & Links: Cambrient AI: https://www.cambrient.ai MSP Unplugged: https://www.mspunplugged.com Armaan Chakrabarti Linkedin: https://www.linkedin.com/in/armaan-chakrabarti-1659201b6/ If email tickets are eating your day, this one is worth the watch. What's your current email security stack? Tell us in the comments. 🔥 Like, subscribe, and hit the bell for more real-talk MSP security and operations content. #MSP #EmailSecurity #Phishing #BEC #AI #Cambrient #SmallMSP #Cybersecurity #MSPUnplugged
- 3 weeks ago33 min
From MSP to MIP: Ryan Walsh (Pax8) on AI, Strategy & How Small MSPs Stay Relevant
🎙️ In this episode of MSP Unplugged, we sit down with Ryan Walsh, Channel Chief and Chief Strategy Officer at Pax8, to talk about where small MSPs actually go next. Ryan has spent years helping partners clean up messy stacks, scale through the marketplace, and rethink what "managed services" even means as AI changes client expectations. This conversation is built for owners running lean shops — under $3M and under 20 employees — who need a practical path, not a enterprise slide deck. What You'll Learn: Why Pax8 frames the shift from MSP to Managed Infrastructure Provider (MIP) What AI actually changes for small MSPs (and what it doesn't) How to clean up a messy vendor stack without blowing up delivery Leadership and culture moves that help a small team adopt new services How marketplace, partnerships, and product expansion can drive growth without a huge sales org Practical first steps for MSPs who feel behind on AI and strategy 👉 Resources & Links: Pax8: https://www.pax8.com Ryan Walsh: https://www.linkedin.com/in/ryanmwalsh1/ MSP Unplugged: https://www.mspunplugged.com What's one thing in your stack you'd rip out tomorrow if you could? Drop it in the comments. 🔥 Like, subscribe, and hit the bell for weekly real-talk MSP strategy. #MSP #Pax8 #RyanWalsh #AI #MSPStrategy #SmallMSP #MIP #Channel #MSPUnplugged
- Jul 31, 202633 min
Ryan McGill on Scaling MSP Operations & Turning Challenges into Growth
🎙️ In this episode of MSP Unplugged, we sit down with Ryan McGill to discuss his journey and practical strategies for running and scaling a successful managed services business. Ryan shares real-world insights on improving operations, streamlining delivery, and helping small MSP teams overcome common challenges. Whether you're looking to tighten processes, boost efficiency, or prepare for growth, this conversation delivers actionable takeaways tailored for MSPs under $3M in revenue and with lean teams. What You'll Learn: Ryan's background and path in the MSP industry Key operational lessons for small and growing MSPs Practical ways to improve service delivery and team efficiency Strategies for handling scaling challenges without losing quality Advice on turning operational friction into competitive advantages Timestamps: 00:00 - Intro & Welcome Ryan McGill [Add actual timestamps here] 👉 Resources & Links: Connect with Ryan McGill on LinkedIn: https://www.linkedin.com/in/ryan-mcgill-30927b31/ MSP Unplugged Community: https://www.mspunplugged.com What's one operational challenge your MSP is facing right now? Drop it in the comments! 🔥 Like, subscribe, and hit the bell for more real-talk MSP growth and operations content every week. #MSP #MSPOperations #SmallMSP #MSPGrowth #RyanMcGill #ManagedServices #MSPUnplugged Purchase your tickets at https://techconunplugged.com
- Jul 20, 202637 min
Business Outcome Conversations: The Next Phase of MSP Customer Penetration with Luis Giraldo
🎙️ In this episode of MSP Unplugged, Luis Giraldo, Chief Evangelist at ScalePad, shares his journey and powerful strategies for turning around struggling MSPs — with a special focus on QBRs (Quarterly Business Reviews) and why business outcome conversations are the next evolution in customer penetration. Luis explains how moving beyond technical check-ins to real business discussions can dramatically improve retention, expansion, and client relationships — especially for small MSP teams. What You'll Learn: Luis's path from MSP owner to helping hundreds of providers scale How to turn around a struggling MSP with better client engagement Why traditional technical QBRs are no longer enough — and how to run business outcome QBRs that drive real value Practical marketing and conversation frameworks that help you penetrate accounts deeper and become a trusted advisor Actionable tips for small MSPs (Less than $3M revenue, Less than 20 employees) to implement outcome-focused reviews without adding overhead Timestamps: 👉 Resources & Links: ScalePad: https://www.scalepad.com Connect with Luis Giraldo on LinkedIn: https://www.linkedin.com/in/luisgiraldo/ MSP Unplugged Community: https://www.mspunplugged.com Purchase your tickets to TechCon Unplugged at https://techconunplugged.com If your QBRs feel like checkbox exercises, this episode will change how you approach client meetings forever. Drop your biggest QBR challenge in the comments! 🔥 Like, subscribe, and hit the bell for more MSP growth strategies. #MSP #QBR #BusinessOutcomes #CustomerSuccess #ScalePad #MSPRetention #SmallMSP #MSPMarketing #LuisGiraldo
- Jul 20, 202635 min
MSP Revival Guide: Marketing Help, Leadership & Growth with Cynthia Schreiner (Pax8)
🎙️ In this powerful episode of MSP Unplugged, Cynthia Schreiner — Senior Manager of Channel Engagement at Pax8 — joins us to discuss her journey and proven strategies for reviving struggling MSPs. Drawing from her hands-on experience as a former MSP Business Administrator and her current role empowering partners at Pax8, Cynthia dives deep into the real challenges of turning around underperforming businesses. She shares practical marketing tactics, operational pivots, community-building approaches, and leadership insights that help MSP owners break out of stagnation and drive sustainable growth. If your MSP is struggling with client acquisition, visibility, retention, or overall momentum, this conversation offers actionable revival strategies tailored for small teams. What You'll Learn: * Proven methods for reviving struggling MSPs — from diagnosis to full turnaround * Marketing help that actually works for lean MSPs: positioning, lead generation, and differentiation * Operational and leadership shifts that reignite growth without burning out your team *The role of strong vendor partnerships (like Pax8) in recovery and scaling * Mindset and community tactics that prevent future struggles 👉 Resources & Links: Connect with Cynthia Schreiner on LinkedIn: https://www.linkedin.com/in/cynthia-schreiner/ Pax8 for MSPs: https://www.pax8.com MSP Unplugged Community: https://www.mspunplugged.com What's one marketing or revival challenge your MSP is facing right now? Share in the comments! 🔥 Like, subscribe, and hit the bell for more real-talk MSP revival stories and growth strategies. Buy your tickets for TechCon Unplugged! https://www.techconunplugged.com #MSP #RevivingMSP #MSPMarketing #BusinessTurnaround #Pax8 #SmallMSP #MSPGrowth #MSPUnplugged #CynthiaSchreiner
- Jul 6, 202634 min
From Struggling Business to Thriving MSP in Salt Lake City – Ed Lukacs of 2Fifteen Tech
🎙️ In this honest and inspiring episode of MSP Unplugged, we sit down with Ed Lukacs, CEO of 2Fifteen Tech in Salt Lake City, Utah. Ed opens up about his real journey building and turning around a struggling managed service provider. From early challenges and tough pivots to creating a thriving MSP that specializes in supporting creative agencies, PR firms, Apple-centric environments, and Google Workspace — this conversation is packed with practical lessons for any MSP owner feeling stuck. If you're running a small MSP (under $3M revenue, less than 20 employees) and looking for motivation + actionable strategies to reset, refocus, and grow, this episode delivers. What You'll Learn: The raw realities of turning around a struggling MSP business Key pivots that helped 2Fifteen Tech find its niche and scale Leadership lessons for MSP owners in tough times Serving creative and Apple-focused clients effectively Mindset shifts and operational changes that drive real results Advice for MSPs in any market (including Salt Lake City and beyond) 2Fifteen Tech: https://215.tech Connect with Ed Lukacs: [LinkedIn Profile] MSP Unplugged Community: https://www.mspunplugged.com Drop your biggest takeaway or current business challenge in the comments — Ed and the community are here to help! 🔥 Like, subscribe, and hit the bell for more real-talk stories from MSP owners just like you. #MSP #MSPJourney #BusinessTurnaround #SmallMSP #2FifteenTech #SaltLakeCity #ManagedServices #MSPSuccess #EdLukacs
- Jul 6, 202640 min
Stop Getting Breached: Matt Lee Shares MSP Cybersecurity Strategies for Under $3M Shops
🎙️ In this must-watch episode of MSP Unplugged, we welcome Matt Lee — Senior Director of Security and Compliance at Pax8, CISSP, CCSP, CFR, PNPT, and a leading voice in MSP cybersecurity. Matt has spent years raising the security bar for small and mid-sized MSPs. In this conversation, he breaks down practical, actionable strategies tailored for lean teams (under $3M revenue and Less 20 employees) who want to deliver strong cybersecurity without overwhelming overhead. Whether you're struggling with incident response planning, compliance, tool sprawl, or staying ahead of evolving threats, this episode delivers real-world insights from someone who truly understands the MSP world. What You'll Learn: Building effective incident response plans for small MSPs Navigating compliance (and why it matters even for tiny shops) Key cybersecurity trends and threats facing MSPs in 2026 How to shift risk and protect your clients (and your business) Practical tips for raising the "cybersecurity poverty line" in the SMB/MSP space Advice on tools, training, and building a security-first culture Connect with Matt Lee: https://www.linkedin.com/in/cybermattlee/ Pax8: https://www.pax8.com Matt's Media & Resources: https://cybermattlee.com TechCon Unplugged Tickets: https://techconunplugged.com If you run a small MSP and want to level up your security game without the enterprise complexity, this is the episode for you! Drop your top takeaway or biggest security challenge in the comments 👇 🔥 Like, subscribe, and hit the notification bell for weekly MSP growth, operations, and tech strategy content. #MSP #Cybersecurity #MSPUnplugged #MattLee #Pax8 #IncidentResponse #SmallMSP #Compliance #CyberThreats #ManagedServices
About MSP Unplugged
This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
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