Future of HR

“Why Verizon Made Its HR Business Partners a Center of Excellence” Christina Schelling, SVP, Human Resources, Verizon

August 11, 2026·39 min
Episode Description from the Publisher

How can you create an HR Business Partner Center of Excellence?Why does HR need to shift from owning programs to owning business outcomes?My guest on this episode is Christina Schelling, SVP, Human Resources, VerizonDuring our conversation Christina and I discuss:Why naming the HRBP group a Center of Excellence gives partners community, shared goals, and focused development.How the HR business partner role is evolving to be more strategic.How Verizon defined HRBP success with four shared metrics aligned to their strategy.Why HRBPs don't need to be experts in everything, and how COE partners make them stronger.How Verizon partnered with their HR tech vendors co-create innovative AI talent solutions.Connecting with Christina SchellingConnect with Christina Schelling on LinkedInEpisode Sponsor:Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader’s Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

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