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Diagnosing the Aftermarket A to Z: Daily Summaries Delivered
by Matt Fanslow
Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.
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- 5 days ago36 min
Technician Pay, Profit Sharing, and Trust [E254]
Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodePercentages Don’t Pay BillsA prospective hire wants a meaningful increase in income. Riverside Automotive’s base wage would already beat what he currently earns, and the shop’s profit-sharing program could take him beyond his stated goal. Still, he struggles to trust the opportunity.Is the problem the compensation plan, the way it is being explained, or the uncertainty created by years of disappointing pay systems?In this episode of Automotive Field Theory, Matt explains how Riverside’s profit-sharing system works and why the percentage assigned to each employee matters far less than the actual dollars produced. Adding another productive person may reduce everyone’s individual percentage while enlarging the total profit pool enough that everyone takes home more money.Matt also explores:Why revenue, gross profit, and money left after expenses are not interchangeableWhy a business must retain profit for equipment, facilities, reserves, training, and future needsHow ethical profitability can grow through efficiency, inspections, communication, customer relationships, and reduced expensesWhy charging more does not automatically make a shop unethicalHow every employee can influence overall shop profitabilityWhy individual production incentives may discourage collaborationHow poorly implemented flat-rate systems create lasting distrustWhy a technically good compensation plan can still feel unsafe or unfairThe responsibility leaders have to understand an employee’s previous experiencesWhy shared profit can compensate people for helping the entire organization succeed, not merely for their individual billed hoursThe central point is simple: percentages do not pay anyone’s bills. Dollars do. A smaller percentage of a substantially larger and healthier business can be worth far more than a larger percentage of a smaller pool.Matt closes by asking listeners to share how they are currently compensated, what works, what creates problems, and what their ideal compensation system would look like.Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.comFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: <a href="https://craigone
- 1 weeks ago28 min
How to Start a Career in Auto Repair [E253]
Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeA high school student considering a career in the skilled trades recently asked Matt for advice about entering the automotive repair profession. Should someone begin with a college or technical program, or find a shop willing to train them?In this episode, Matt explains why the answer depends partly on the experience a person already brings with them. Many newcomers have had little exposure to tools, machinery, or basic repair work. Knowledge that experienced specialists consider “common sense” is often the product of decades spent fixing bicycles, lawn equipment, cars, and anything else that broke.Technical education can help build that missing foundation, but even a strong program can only go so far. The workplace must continue the development process. Too many newcomers are placed on the lube rack, buried under oil changes and tires, and expected to somehow develop advanced skills on their own.A good shop should be able to show a new specialist a realistic development path. That might include supervised work, scheduled opportunities to shadow experienced specialists, progressive responsibility, and exposure to different vehicle systems. The goal does not have to be producing another “master technician.” The profession needs excellent maintenance specialists, chassis specialists, heavy-line specialists, diagnostic specialists, and many other forms of expertise.Matt also discusses the responsibility on both sides of that relationship. The business must recognize training as an investment and create room for learning. The developing specialist must respect that investment, remain engaged, accept responsibility for mistakes, and learn from them without allowing guilt to become shame.If the first shop cannot provide opportunities to grow, it may be worth following the path of a chef: work in different environments, learn under different people, and collect a broader range of techniques and experiences. That could mean spending time at a dealership, an independent shop, or facilities specializing in Asian, domestic, or European vehicles.The best path into this profession is not necessarily the shortest one. It is the path that gives someone the foundation, support, experience, and opportunity to discover where they can become most capable and valuable.Topics include:College and technical-school programs versus learning on the jobThe disappearance of early mechanical experienceWhy “common sense” is usually learned experienceThe limitations of leaving newcomers on the lube rackWhat a legitimate development path should look likeSpecialization without treating every role as a hierarchyThe shared responsibilities of the shop and the developing specialistMaking mistakes, accepting responsibility, and continuing to growMoving between shops to broaden skills and experienceFinding the work you enjoy, the work you perform well, and the work that can support a careerThanks to the Automotive Repair Podcast Network and to the sponsors of Automotive Field Theory, Autel and Pico Technology.Are you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.comFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: https:
- 2 weeks ago29 min
It’s Never Too Late to Do the Right Thing: Lessons from YouTube, Jelly Roll and Physics [E252]
Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeA monologue from Jelly Roll prompted a simple but powerful idea: It is never too late to do the right thing.That does not mean “the right thing” is always obvious. People can look at the same situation from different perspectives, reach different conclusions, and each possess part of the truth. The challenge is remembering that the client, employee, employer, or competitor across from us is a human being before they are a problem to solve or a category to assign.In this episode, Matt considers how quickly automotive professionals can label a client as a “price shopper” when price may simply be the only part of the conversation the client understands. He also discusses clients arriving with information from Google or artificial intelligence, and how shops can use that information to create a better conversation about the time and access genuinely required for diagnostic testing.The episode then turns toward leadership, accountability, and hindsight. If we recognize that we mishandled a situation yesterday, last year, or many years ago, the passage of time does not prevent us from acknowledging it, apologizing, or trying to make it right.Finally, a physics thought experiment involving a bouncing ball and two reference frames illustrates how two observers can accurately describe the same event differently. Understanding another person’s perspective does not require agreeing with it, but it may help us judge them less quickly and respond more thoughtfully.Topics include:Why clients often default to asking about priceInformation asymmetry between repair professionals and vehicle ownersResponding constructively when clients bring in AI-generated informationWhy diagnostic testing takes more time than a list of possible causes suggestsThe difference between understanding someone and agreeing with themRevisiting past decisions as a leaderApologies, accountability, and making amendsHow perspective changes what we observeRemembering the humanity of clients, coworkers, employers, and competitorsDoing the right thing for others and for yourselfAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.comFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: https://chriscotton.captivate.fm/Speak Up! Effective Communication
- 3 weeks ago27 min
Reflecting on STX 2026 [E251]
Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeMatt Fanslow returns from WORLDPAC’s STX 2026 with a greater appreciation for everything required to make a major training event happen, especially the hands-on classes. Vehicles, tools, simulators, soldering stations, ventilation systems, safety requirements, instructors, support personnel, and countless late nights all have to come together before an attendee ever walks into the room.He also challenges a persistent myth about oscilloscopes: that you must become an expert at interpreting tiny waveform anomalies before a scope becomes useful. Most failures are not nearly that subtle. Comparison testing, known-good examples, manufacturer support, training resources, and a little experience can make the scope useful much sooner than many specialists believe.But the greatest value of an event like STX may extend beyond the classroom. Matt reflects on time spent with Jorge Menchu, Brin Kline, and other longtime friends and colleagues, and on how conferences create professional networks that can become genuine lifelong friendships.For shop owners and managers, sending team members to training events is more than an educational expense. It is an investment in their skills, perspective, professional network, and connection to the industry. Matt encourages everyone to find a conference they can attend…and challenges shop leaders to help their people get there.Topics include:The enormous amount of work behind hands-on automotive trainingRecognizing the people working behind the curtainTeaching introductory PicoScope classes with Scott ShottonAndrew Sexton’s introduction to key cutting and programmingKevin Suttorp’s hands-on soldering and EEPROM trainingWhy oscilloscopes are more approachable than many specialists assumeUsing comparison waveforms and known-good examplesFinding technical support and training resourcesThe professional and personal value of industry conferencesBuilding relationships outside your own shopWhy owners and managers should help their teams attend training eventsLearning that other shops often face many of the same problemsMatt also recognizes Keith DeFazio, Isaac and Christina Rudell, Lonnie Horn, Justin Morgan, George Menchu, Bryn Klein, Richard Velko, Andrew Sexton, Kevin Sudor and his wife, and the many WORLDPAC employees, instructors, spouses, vendors, and support personnel whose work made STX 2026 possible.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: <a href="https://autorepairmarketing.captivate.fm/" rel="noopener noreferrer" target="_blank"
- Aug 19, 202647 min
The Ethics of a Diagnosis: Navigating System Pressures and Best Practices with Danielle Fanslow[E250]
Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeFor episode 250, Matt is joined by his wife, Danielle Fanslow, MSW, LGSW, LADCS, for a conversation about diagnostics...just not entirely the automotive kind.Danielle works in behavioral health, mental health, and substance use treatment. Matt diagnoses cars. On the surface, those worlds seem pretty far apart, but both require professionals to gather incomplete information, recognize patterns, separate symptoms from causes, make recommendations, and earn enough trust for someone to act on those recommendations.The conversation explores what happens when the process isn't as simple as following a flowchart. A trouble code doesn't automatically identify a failed component, just as a behavior or symptom doesn't necessarily reveal the underlying problem. In both fields, experience matters...but experience can also create shortcuts, assumptions, and confirmation bias.Matt and Danielle compare diagnostic processes, the role of published procedures and best practices, and what happens when professionals deviate from them. They also discuss how a diagnosis can evolve as new information becomes available, why the label itself may matter less than addressing the actual problem, and how trust affects whether a client or customer accepts a professional recommendation.The discussion also moves into some of the system-level pressures surrounding both industries. Insurance reimbursement, workload, time constraints, business survival, and administrative requirements can all influence professional decisions...sometimes creating situations where doing what is financially rewarded and doing what is actually best for the client are not perfectly aligned.In this episode:The similarities between automotive diagnostics and behavioral health assessmentWhy symptoms are not necessarily causesGathering information before reaching a conclusionDiagnostic procedures versus understanding how the system actually worksWhy professional experience can improve a process...and sometimes bias itConfirmation bias and the danger of deciding what the problem is too earlyCommunicating not only what you found, but why you believe itBuilding trust when the customer or client cannot independently evaluate your diagnosisGoogle, YouTube, AI, and the newly "educated" customerWhy transparency becomes especially important when trust is already lowThe difference between a diagnosis and the problem someone actually wants solvedHow behavioral-health diagnoses can evolve as a clinician learns moreStandardized procedures versus individualized careEthical pressure created by insurance reimbursement and business economicsWhen financial incentives begin influencing what services get recommendedSimilar pressures between insurance-driven behavioral health and collision repairWhy good professionals sometimes deviate from prescribed diagnostic proceduresThe responsibility that comes with making your own diagnostic strategyAccepting that even a well-supported diagnosis can occasionally be wrongWhy being able to explain your reasoning matters when that happensAnd, appropriately for episode 250...a fair amount of Matt and Danielle giving each other a hard timeAbout Danielle FanslowDanielle Fanslow holds a Master of Social Work and is a Licensed Graduate Social Worker and Licensed Alcohol and Drug Counselor Supervisor in Minnesota. Her experience includes substance use treatment, mental health, assessment, treatment planning, and behavioral-health systems.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheory<a href="https://
- Aug 12, 202620 min
Does Experience Give You Permission to Ignore Service Information? [E249]
Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeHow much freedom should an automotive professional have to deviate from published service information?In this episode of Automotive Field Theory, Matt Fanslow digs into that question after a recent discussion involving ADAS procedures and Ford brake caliper fasteners that service information specifically instructs technicians to remove and discard.The debate isn't really about one set of bolts.It's about the level of confidence we sometimes have in deciding that a procedure isn't necessary when we don't actually know why the manufacturer specified it in the first place.Matt compares following service information to insurance and personal protective equipment. Most days, neither appears necessary. You don't buy insurance because you expect to crash every day, and you don't wear PPE because something goes wrong every time you use it. They're there for the rare day when something does go badly wrong.That same idea applies to automotive repair.Millions of repairs may survive a shortcut without consequence. A rope-style tire plug may last the remaining life of the tire. A reused fastener may never loosen. A skipped calibration may never produce an obvious complaint.But is a history of getting away with something the same as evidence that the procedure wasn't necessary?Topics DiscussedFord service information calling for certain brake fasteners to be removed and discardedThe difficulty of finding documentation explaining why Ford requires replacementWhether thread locker, bolt coatings, fastener design, or another factor could be behind the requirementWhy the absence of an explanation doesn't automatically justify ignoring the procedureRisk management in automotive repairThe difference between something working and something being an approved repairRope-style tire plugs versus manufacturer-approved tire repair proceduresLegal exposure when a repair deviates from accepted or published proceduresOE versus aftermarket ADAS calibration equipment and proceduresWhy following the OE procedure provides an inherently defensible positionWhen departing from an OEM diagnostic trouble tree may be reasonableThe difference between deviating from a diagnostic process and deviating from a safety-related assembly procedureAdding something such as thread locker to improve robustness versus eliminating a required stepThe criticism sometimes directed toward specialists who follow service informationWhy experience alone doesn't necessarily demonstrate that a specified procedure is unnecessaryPPE, insurance, and service procedures as protection against the exceptionally bad dayKey Takeaways“I've always done it this way” isn't the same as knowing why the procedure exists.A repair method can work hundreds or thousands of times without demonstrating that the manufacturer's requirement was unnecessary.There are different kinds of deviations from service information.Skipping steps in a diagnostic trouble tree because you understand the system and can perform more efficient testing isn't necessarily comparable to ignoring a torque specification, calibration requirement, preparation procedure, or instruction to replace a fastener.Following the published procedure is also a form of risk management.The value of the procedure may not reveal itself during the thousands of repairs where nothing goes wrong. Its value may be on the one repair where something does.Doing exactly what the manufacturer published is difficult to criticize.There may be legitimate aftermarket alternatives and there may even be procedures that can be improved upon. But if someone performs the repair exactly as the manufacturer specifies, criticizing them for being unnecessarily cautious is difficult to justify.The QuestionIf service information specifically says to discard and replace a component but doesn't explain why, what level of evidence should be required before we decide that replacement isn't actually necessary?And if documentation exists from Ford explaining why these particular fasteners must be replaced, or providing an approved procedure for their reuse, Matt wants to see it.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit
- Aug 5, 202618 min
Automotive Field Theory: Rebranding the Podcast [E248]
Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeDiagnosing the Aftermarket Becomes Automotive Field TheoryThings have changed.After years as Diagnosing the Aftermarket A to Z, the podcast has a new name: Automotive Field Theory.In this episode, Matt explains why the original title was chosen, why it eventually became a problem, and how the new name better represents both the podcast and the range of subjects explored on it.The original name was intended to leave the show wide open. Automotive diagnostics and technology were always part of it, but so were psychology, economics, relationships, mental health, addiction, movies, sports, professional wrestling, and the people behind the work.That freedom is not going away.The problem was simpler: people searching for automotive and auto repair podcasts often could not find the show. Neither “diagnosing” nor “aftermarket” is exclusively connected to the automotive industry, and the word “automotive” did not appear anywhere in the title.Automotive Field Theory solves that problem while also fitting the show on several levels.It is a play on quantum field theory, reflecting Matt’s lifelong interest in physics and his tendency to explore how things actually work. It also refers to the entire automotive field, from vehicle design and manufacturing through sales, service, collision repair, locksmithing, programming, calibration, modification, and eventually recycling.Finally, there is the theory itself: automotive theory, diagnostic theory, economic theory, psychological theory, and the hypotheses and ideas that shape how people understand the profession.The name is changing. The podcast fundamentally is not.In This EpisodeWhy Diagnosing the Aftermarket A to Z was originally chosenThe searchability problem with the old titleWhy “automotive” needed to be in the nameThe connection between automotive field theory and quantum field theoryThe enormous range of careers contained within the automotive fieldWhere independent repair overlaps with collision, locksmithing, programming, and ADASWhy the new title may make it easier to invite guests and reach new listenersWhat listeners can expect from the show going forwardThe people and podcasts that helped inspire and support the changeMatt also recognizes several shows across the Automotive Repair Podcast Network, including:Remarkable Results Radio PodcastBusiness by the NumbersSpeak Up! Effective CommunicationThe Auto Repair Marketing PodcastThe Weekly BlitzA special thank-you goes to Tracy for the work behind the new logo, to Carm Capriotto and the Automotive Repair Podcast Network, and to sponsors Pico Technology and Autel.Take a look at the new logo and let Matt know what you think. Guest suggestions are also welcome as Automotive Field Theory begins its next chapter.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriot
- Jul 29, 202625 min
Why You Can't Motivate Someone Into Training [E247]
Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeWhy are some automotive repair specialists resistant to attending training, particularly when it takes place after work or on weekends?The easy explanation is that they are lazy, unmotivated, or unwilling to invest in themselves. Matt argues that this explanation may also be incomplete.In this episode, Matt examines training through the lens of incentives, career development, and systems thinking. A specialist who spends personal time and money developing new skills is often told that the investment will eventually produce better pay, greater opportunities, or increased job security. But what happens when those rewards never materialize?When training does not produce a visible improvement in compensation, working conditions, advancement, or professional stability, declining another class may be a rational decision rather than a character flaw.Matt discusses his own early motivation for attending training, the delayed payoff of that investment, and the importance of the relationships developed through classes, professional forums, and industry events. He also considers what shop owners and managers can do to make continued education feel like part of a legitimate career path rather than another demand placed on an employee’s personal life.Topics DiscussedWhy two people who make opposite decisions about training may both be acting rationallyThe traditional expectation that individuals fund their own professional developmentWhether increased knowledge reliably produces increased compensation“Cheap talk,” empty promises, and the loss of trust between employees and employersThe absence of clear career paths in automotive repairWhy keeping a job is not a meaningful reward unless the job is worth keepingMatt’s early, ego-driven pursuit of technical knowledgeThe delayed financial return from training and professional developmentThe value of relationships formed through classes, events, forums, and industry groupsThe difficulty of identifying and communicating one’s economic valueWhy character judgments should come after examining the system, not beforeProviding training during normal working hoursEstablishing clear expectations for continuing educationCreating positions and responsibilities for specialists throughout every stage of their careersWhy experienced employees should be a shop’s strongest advocatesThe shared reputation of the automotive repair professionKey TakeawayBefore assuming that someone’s reluctance to attend training reflects laziness or a lack of ambition, examine the incentives surrounding the decision.Does training lead somewhere?Can the specialist see a realistic path toward greater compensation, responsibility, security, or professional satisfaction?Does the organization respect personal time while asking employees to continue developing?Individual shops cannot repair the entire profession alone, but each shop contributes to the larger system. Better career paths, meaningful rewards, workday training, and credible long-term planning can help make professional development feel like an investment rather than an obligation.Resources MentionedRich FalcoMike Allen and Confessions of a Shop OwnerDutch SilversteinRatchet+WrenchScannerDanner PremiumAutomotive SeminarsToday’s ClassiATN and other professional automotive communitiesThanks to Pico Technology and Autel for supporting the podcast, and to the Automotive Repair Podcast Network.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the
About Diagnosing the Aftermarket A to Z
Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.
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