It's Not a People Problem, but a Communications One

Most leaders think they're good listeners. Most of them are wrong. And the gap between what you intend to communicate and what your team actually hears might be quietly costing you more followership than you realize.In this episode, Jonathan Malm and Jason Young dig into Chapter 3 of Likable Leader, unpacking why the most likable leaders aren't necessarily the best speakers... they're the best listeners. From the airport PA system trick to the noise that's already drowning out your message, this one gets refreshingly practical about what great communication actually looks like in a church context.In this episode, you'll learn:Why leaders often have a communication problem, not a people problem and how to tell the differenceThe listening statistics that should humble every church leader (only 8% of mid-level leaders are rated as good listeners by their teams)Six practical ways to actively listen that go way beyond just being quiet while someone else talksHow "noise" – organizational chaos, staff transitions, conflict, emotional departures – distorts everything you say and how to navigate itWhy your casual comments and facial expressions communicate just as loudly as your wordsThe three-announcement rule from airport PA systems and why it applies directly to how you lead changeWhy slow leaders can actually calm an anxious team and how to know when to adjust your speed limitPlus Jonathan gets honest about how he's had to learn to repeat back what his wife says just to realize he misunderstood her, and Jason reflects on what changed in his leadership when he stopped rushing to judgment and started assuming people are doing the best they can with what they're carrying.