Topline

The Unwritten Rules of CRO Survival | Rick Smolen, CRO @ ShipHero

August 23, 2026·1h 13m·5-min readroundtabletechnology
Podzilla Summary (5 min)
TLDR
AI is not inherently good or bad; its impact depends on how revenue leaders use it. When leveraged as a tool to augment human judgment, AI can significantly improve performance, but when treated as a substitute for critical thinking, it leads to poor outcomes and erodes trust. The real wi

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Guest

R

Rick Smolen

roundtable on Topline

Mentions

Books, people, and resources mentioned in this episode.

People

Rick SmolenSam JacobsAsad ZamanAJ BrunoJohn McMahon

Companies

Ship HeroRiverwood CapitalPavilion

Products & Tools

HubSpot

Topics

Artificial IntelligenceLeadershipProductivitySalesStartupsTech Industry

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