Thriving Practice with Tracy Cherpeski

You May Be the Bottleneck: What a Telehealth Entrepreneur Wants Every Practice Owner to Know Featuring Paulina Riedler, EP 253

April 29, 2026·35 min
Episode Description from the Publisher

What does it cost when a skilled provider spends their afternoon doing compliance paperwork instead of treating patients? In this episode, Tracy Cherpeski sits down with Paulina Riedler — founder of SpaKinect and a registered nurse turned entrepreneur — to talk about telehealth compliance, practice efficiency, and the real cost of being the bottleneck in your own medical spa or aesthetic practice.  Read the full show notes, memorable quotes, and key takeaways.  Paulina built SpaKinect 14 years ago after spotting a compliance gap in the aesthetics industry: nurses performing Botox without proper physician oversight, not out of carelessness, but because the existing system made compliance impractical. Her telehealth good faith exam model now serves over 40 states and 42 employees — and has given her a front-row seat to how clinician-owners think about (and often avoid) thinking like a CEO.  In this episode, you'll hear about the hidden revenue cost of handling your own compliance exams, why every practice owner should do a time audit, what it means to always be deal ready, and why succession planning isn't just for people who plan to sell. Tracy also shares a shoutout to a team member who proved that great systems are the best insurance policy a practice can have.  Read the full show notes, memorable quotes, and key takeaways.  See Where Your Practice Stands: Take our Practice Growth Readiness Assessment  Connect With Us:  Be a Guest on the Show  Thriving Practice Community  Schedule Strategy Session with Tracy  Tracy’s LinkedIn  Business LinkedIn Page

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