Free Daily Podcast Summary
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom: Daily Summaries Delivered
by Intercom
Get key takeaways, quotes, and insights from The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom in a 5-minute read. Delivered straight to your inbox.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- Feb 27, 202615 min
Scaling AI Across Support and Sales: Fin Now Sells Itself
Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Agent qualifies leads, grows pipeline, drives revenue, and creates a seamless, unified customer journey - without exposing internal silos.Learn more: https://fin.ai/fin-sales-agentWatch this episode on YouTube: https://youtu.be/rThtx2VcLtQ?si=ePC1XdncDM2FpFbWFollow the peoplehttps://www.linkedin.com/in/ruthieob/https://www.linkedin.com/in/fred-w-06a41814a/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Jan 29, 202624 min
Getting deep with The 2026 Customer Service Transformation Report
The majority of support teams are now using and investing in AI – but only a select group who've gone deep with their implementation are truly pulling ahead. Bobby Stapleton, Senior Director of Human Support at Intercom, sits down with Ruth O’Brien, Senior Director of AI Support at Intercom, to unpack the key findings from "The 2026 Customer Service Transformation Report." Together, they explore how deeper AI integration is driving measurable ROI, reshaping support roles, and freeing teams to focus on higher-value, more consultative work. For all the insights, download the full report here: https://www.intercom.com/blog/customer-service-transformation-report-2026/Follow the peoplehttps://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/ruthieob/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Dec 19, 202516 min
Fin Conversations Ep5: End of Year Review 2025
In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes to scale human support alongside high automation, and the challenges of retaining knowledge while teams evolve. A candid look at what an AI-first support transformation really feels like from the inside.Watch the video here: https://www.youtube.com/watch?v=pxdtQGNN0IcFollow the peoplehttps://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/frankamartinovic/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Dec 3, 202534 min
Introducing Fin Meetups: Conversations with AI Leaders
This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders.Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era.Episode 1 is our Fin x LangChain meetup in Amsterdam, where Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph.Make sure to follow Fin Meetups: Conversations with AI Leaders:Apple Podcasts: https://podcasts.apple.com/us/podcast/fin-meetups-conversations-with-ai-leaders/id1852609029Spotify: https://open.spotify.com/show/2Ae5VqOQ0ftClgEI8ltqOqOr wherever you listen to podcasts.If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FINSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Nov 14, 202513 min
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handling sensitive data, what goes into delivering consistently good omnichannel experiences, and the power of multilingual AI to serve every customer no matter where they are in the world.Watch this episode on YouTube: https://youtu.be/nlPvtM7fRAo?si=vEFD-ieKNFgw5TJQFollow the people:https://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/rizwansherif/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Explore Fin Voice: https://fin.ai/voiceConnect with us:🔗 LinkedIn: https://www.linkedin.com/showcase/finhttps://www.linkedin.com/company/intercom/Website: https://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Nov 5, 202514 min
Building trust in AI, one conversation at a time
It's been proven that showing customers what AI can do is the key to earning their trust. In this episode, Ruth O’Brien, Senior Director of AI Support at Intercom, talks with Matt Leggett, CX AI & Digital Director at The Access Group, about how support teams can help customers overcome hesitation around AI. They explore the pivotal role simulation, transparency, and education play in turning skeptics into believers and driving AI adoption, and why conversation-first support unlocks faster, more human customer experiences in an AI-first world.Watch this episode on YouTube: https://youtu.be/18YaX3IjtIE?si=JVml2GamdzaM0OV9NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Learn more about Pioneer: pioneer.fin.aiExplore Fin: https://www.fin.aiRead customer success stories: https://www.intercom.com/customersProduct FAQs: https://www.intercom.com/helpSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Oct 31, 202517 min
Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle
What if every customer interaction – from sales to success – could be handled seamlessly by one Customer Agent? In this episode, Franka Martinovic, Director of Customer Support at Intercom, sits down with Rati Zvirawa, Director of Product Management at Intercom, to discuss the bold vision behind this reality we're moving towards with Fin. They discuss how a Customer Agent removes friction from the customer journey, the opportunities this unlocks for CX leaders, and why the companies leaning in early are gaining a powerful competitive edge.Watch this episode on YouTube: https://youtu.be/n1zKLUphn2c?si=cZtofh_5URe6yovoNewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Learn more about Pioneer: pioneer.fin.aiExplore Fin: https://www.fin.aiRead customer success stories: https://www.intercom.com/customersProduct FAQs: https://www.intercom.com/helpSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Oct 22, 202514 min
Live from Pioneer: AI is a long overdue promotion for customer service
AI is giving customer service a long-overdue promotion. But what does that really mean? In this episode, Leanne Harte, Senior Manager of Customer Support at Intercom, sits down with Guneet Singh, VP of Customer Experience and Care at AppFolio, to discuss how AI is transforming support from a cost center into a growth engine. They unpack how to rethink ROI beyond cost savings, build systems that keep AI performing at its best, and reimagine team roles, culture, and success metrics in an AI-first world.Watch this episode on YouTube: https://youtu.be/JQufKRxPKjU?si=BqxKaelTPgijwU5pNewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Learn more about Pioneer: pioneer.fin.ai Explore Fin: https://www.fin.aiRead customer success stories: https://www.intercom.com/customersProduct FAQs: https://www.intercom.com/help See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Get The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom summaries in your inbox
Free AI-powered daily recaps. Key takeaways, quotes, and mentions — in a 5-minute read.
Get Free Summaries →Free forever for up to 3 podcasts. No credit card required.
You Might Also Like
Listeners also like.
Intercom on Product Management
Intercom
ServiceNow Insights
ServiceNow Community
Adventures in AI - The Veritone Podcast
Veritone, Inc.
The Future of Commerce Podcast
FoC
AI Insights
Fleur Prince and Grainné Popen
The Thread Podcast
Justin Vandehey
AI in Financial Services Podcast
Daniel Faggella
Happy to Help | A Customer Support Podcast
Buzzsprout
Futurum Tech Webcast
The Futurum Group
Future Tech And Foresight
Marc Verbenkov
Experts of Experience
Mission.org
Fintech Insider Podcast by 11:FS
11:FS
About The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com
Customized Recaps
AI-powered recaps with compact key takeaways, quotes, and insights.
Straight to Your Inbox
Get key takeaways from The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom in a 5-minute read.
Save Hours Every Week
Stay current on your favorite podcasts without falling behind.
Frequently Asked Questions
What is Podzilla's The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom daily summary?
It's a free AI-powered email that summarizes new episodes of The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom as soon as they're published. You get the key takeaways, notable quotes, and links & mentions — all in a quick read.
How does the The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom podcast summary work?
When a new episode drops, our AI transcribes and analyzes it, then generates a personalized summary tailored to your interests and profession. It's delivered to your inbox every morning.
Is this an official The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom product?
No. Podzilla is an independent service that summarizes publicly available podcast content. We're not affiliated with or endorsed by Intercom.
Can I get summaries of other podcasts too?
Absolutely! The free plan covers up to 3 podcasts. Upgrade to Pro for 15, or Premium for 50. Browse our full catalog at /podcasts.
What topics does The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover?
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom covers topics including Technology, Business. Our AI identifies the specific themes in each episode and highlights what matters most to you.
Start getting The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom summaries tomorrow morning.
Free forever for up to 3 podcasts. No credit card required.
Free forever for up to 3 podcasts. No credit card required.