The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Scaling AI Across Support and Sales: Fin Now Sells Itself

February 27, 2026·15 min
Episode Description from the Publisher

Intercom’s Fin has already transformed customer service with 81% automation. Now, it’s moving into sales. Senior Director of AI Support Ruth O’Brien and Senior AI Conversation Designer Fred Walton unpack how Fin Sales Agent qualifies leads, grows pipeline, drives revenue, and creates a seamless, unified customer journey - without exposing internal silos.Learn more: https://fin.ai/fin-sales-agentWatch this episode on YouTube: https://youtu.be/rThtx2VcLtQ?si=ePC1XdncDM2FpFbWFollow the peoplehttps://www.linkedin.com/in/ruthieob/https://www.linkedin.com/in/fred-w-06a41814a/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Say hiLinkedIn: https://www.linkedin.com/company/intercom/X: https://x.com/intercomhttps://www.fin.aiSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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