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Happy to Help | A Customer Support Podcast: Daily Summaries Delivered
by Buzzsprout
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- 1 weeks ago1h 0m
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
Send us Fan Mail Customer support is where every company decision eventually shows up. In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more than 25 years of experience building support teams at companies like Cisco, Fitbit, and Cityside Fiber. We dig into why support teams often feel overlooked, how support leaders can communicate their value to the rest of the company, and why customer insights need to be translated into the l...
- Apr 14, 202650 min
Practical Uses of AI in Customer Support with Craig Stoss
Send us Fan Mail In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams can use it in practical, low-risk ways. They dig into why AI is more than just chatbots, where it actually saves time (and where it doesn’t), and how tools like summarization, tone refinement, translations, and reporting can make day-to-day support work more efficient without sacrificing quality. Craig also explains ...
- Mar 10, 202651 min
Using Psychology to Thrive in Customer Support with Melody Wilding
Send us Fan Mail Customer support comes with a real mental and emotional load. In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the Psychology at Work podcast, to talk about how support professionals can use psychology to protect their energy, communicate with confidence, and build healthier habits without emotionally detaching from customers. We dig into why setting boundaries often fails in the moment and why setting clear expectatio...
- Feb 10, 202659 min
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Send us Fan Mail Great customer support starts with mindset. In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy customer support mindset actually looks like, why it matters so much, and how leaders can intentionally create environments where support teams can thrive. We talk about the difference between clearing the queue vs. "building a cathedral", why assuming positive intent is essential for long-term success in support, and how mindset directly impa...
- Jan 13, 202641 min
Finding Excellent Customer Support Agents in Unlikely Places
Send us Fan Mail The best support specialists can sometimes come from the most unexpected places! We're getting into what really makes a great support team and exploring the unique, non-traditional paths that led each member of the Buzzsprout podcaster success team to provide remarkable customer support. You’ll hear from everyone on the Buzzsprout podcaster success team as we share the skills we developed long before we ever worked in support—skills like representation, empathy, relationship-...
- Dec 9, 202542 min
How Intentional Gifting Creates Loyal Customers with Sarah Betts
Send us Fan Mail Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team. Sarah shares wonderful stories from her time in the corporate gifting world, including an unforget...
- Nov 11, 20251h 6m
Turning Customers into Superfans with Brittany Hodak
Send us Fan Mail How do you turn everyday customers into passionate advocates for your brand? Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business. What You’ll Learn: Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much ...
- Oct 14, 202542 min
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
Send us Fan Mail In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads to better customer experiences, stronger team morale, and reduced burnout. With real-world examples of how urgency can derail even the best support intentions, this episode is packed with strategies to help you: Recognize the hidden cos...
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About Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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