Move fast and DON'T break things - Vonny Laing (UX Lead, Student Loans Company)

Vonny Laing is a user-centred design lead at the Student Loans Company, part of the UK government, where she oversees a service used by millions of people at every stage of their higher education journey. She has held roles spanning UX design, content design, and head of design across both public and private sectors, and completed an MBA specifically to earn the language of business — and with it, a seat at the table where design decisions get made. We discuss why designing from the majorit...