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by Hans Luyts
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The most recent episodes — sign up to get AI-powered summaries of each one.
- Jul 7, 202140 min
Not Everything German Is All German - Local Culture in Global Service
Marianne Rutz is the founder and owner of Rutz Consulting, which helps contact center leaders transform their operational delivery and empower employees to deliver excellent customer experience. She has over 20 years of experience in Operational Excellence, and has become a thought leader in the contact center industry. In this interview, Marianne shares some great insights and practical advice on how to account for local culture in global service teams, and how teams can leverage cultural diversity to improve their services.
- Jun 22, 202135 min
Breaking Silos in the Virtual Workplace
Stefano Leone works in IT communications and people strategy at Euroclear, an international financial service company. Before that, he worked in politics, business, and non-profit organisations. As doesn’t come from the usual technical background, he brings a unique perspective on collaboration in an IT environment. In this episode he shares his experience with communication in IT organisations, and a few practical activities IT teams can do to improve collaboration and break down silos. He had some great insights and practical advice to share - I love what he did to recreate ‘watercooler talks’ while everyone was working from home.
- Apr 29, 202158 min
[Dutch] IT Management Roundtable: Hoe kunnen we bij IT gebruikers een sterkere zelf-help mentaliteit creëren?
Er wordt heel wat geïnvesteerd in self-service, knowledge portals, en andere manieren om IT gebruikers zelfredzamer te maken, zodat IT ontlast wordt. Maar hoe kunnen we het gebruik ervan stimuleren, en hoe veranderen we de “ik ben geen IT’er” mentaliteit? In dit groepsgesprek delen Patrick Poncelet (Regional IT Service Delivery Manager, EMEA bij Atlas Copco), Val Coucke (IT Operations Manager bij De Stroomlijn) en Mike Perrone (IT Infrastructure Manager bij Veritas) hun ervaringen en inzichten.
- Aug 26, 202020 min
(Dutch) Interview met Geert Serneels
Vandaag praat ik met Geert Serneels over leiderschap, narcissime, en de "4 Q's" van effectief people management. Geert is de managing director van Case By Case, en heeft meer dan 20 jaar ervaring in change management, management coaching, en het ontwikkelen van human capital. Hij is ook mede-auteur van het boek "Collega in Hoofd en Hart".
- Apr 21, 202017 min
(English) Interview with Carlos Massange
In this episode, I have a talk with Carlos Massange. Carlos recently finished a 10 year mission as IT methodology and process improvement expert in a complex, international IT organisation. During this time he headed multiple knowledge management initiatives, including the project management competence center (PMCC).
- Apr 4, 202039 min
(English) Interview with Peter Maeseele
In this episode, I have a talk with Peter Maeseele. Peter is an expert in business analysis and design and he has contributed to a number of knowledge management initiatives in these domains. He's also been a key contributor in the creation and maintenance of an organization-wide IT knowledge portal in a large multinational company, where he's also the facilitator of the BA community of practice.
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About The IT Knowledge Management Podcast
"Knowledge management doesn't have to be complicated."Hans Luyts is a knowledge management consultant who works with IT managers who are tired of ineffective communication and knowledge utilization bottlenecking their team's productivity.
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