Not Everything German Is All German - Local Culture in Global Service

Marianne Rutz is the founder and owner of Rutz Consulting, which helps contact center leaders transform their operational delivery and empower employees to deliver excellent customer experience. She has over 20 years of experience in Operational Excellence, and has become a thought leader in the contact center industry. In this interview, Marianne shares some great insights and practical advice on how to account for local culture in global service teams, and how teams can leverage cultural diversity to improve their services.