The Home Service Expert Podcast

The Art of Customer Service: Building a Culture-First Business with Rob Anderson

March 2, 2026·1h 13m·8-min readinterviewbusiness
Podzilla Summary (8 min)
TLDR
Culture is the most critical element in business, and building a company around doing your best for customers and employees creates sustainable growth, market differentiation, and successful exits. Rob Anderson’s journey from a telemarketing-dependent water treatment company to the larges

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Guest

R

Rob Anderson

interview on The Home Service Expert Podcast

Mentions

Books, people, and resources mentioned in this episode.

People

Rob AndersonTommy MelloPaul Kelly

Books

Leadership and Self-Deceptionby The Arbinger Institute

Companies

CostcoHome DepotLowe's

Topics

Business ModelsEntrepreneurshipFundraisingLeadershipScalingStartups

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