Sustainability in hotel operations: what works and what fails

Sustainability lives or dies by what guests actually do.Learn which initiatives survive daily operations and which quietly fail after a pilot.In this episode Cesar Wurm interviews Gavin Fraser, Remco Groenhuijzen, Chrys Filimegkas, and Eric Van Lambalgen, four hotel leaders working across operations, finance, and sustainability in Amsterdam.- Account for behavior, since keycard heating and biodegradable products fail on how guests use them- Chase fast ROI, with opt-out room cleaning saving roughly 200,000 euros a year- Treat certifications as a diagnostics tool rather than a sales label- Focus upstream on scope 3 with suppliers, the largest share of the footprintThe group tests whether sustainability in operations delivers real impact or stays an illusion.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality