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The Future of Hospitality: Daily Summaries Delivered
by Shaping tomorrow by understanding today
In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."
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- Aug 20, 202658 min
Sleep as a KPI: what hotels get wrong about guest recovery
Sleep is the one thing every guest will do in your hotel, yet almost no one measures it.In the second Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom talks again with Jeremy McCarthy of Leisure Alchemy, wellness strategist Javier Suarez, and Keith Dickey of Umind about whether sleep should be a KPI. They dig into the first night effect, what poor sleep does to the brain, and why the biggest wins come from not interfering with sleep, preparing guests before they arrive, and training every department to understand recovery.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Aug 19, 202632 min
Responding to adversity: resilience, leadership, and purpose
You are already resilient; you just have to decide to act on it.Mohamed Massaquoi built his identity as an NFL wide receiver, then lost his hand in a 2017 accident and had to rebuild from the ground up. In this conversation he shares how he moved through the adversity in stages, redirected his competitive fire into leadership and speaking, and learned from a championship-winning high school coach and turbulent years in Cleveland what it really takes to lead people well. His message for anyone in the middle of something hard: if you live through it, there is an opportunity for an amazing life.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jul 21, 202641 min
From 1.7 to 4 million EBITDA | Capital Hospitality Europe
The best asset in that portfolio was the one nobody was watching.Pierre-Louis Bellanger and Maxime des Monstiers of Capital Hospitality Europe take Luc Boschmans through the full cycle of La Perouse, a nineteen thirties boutique hotel above the Baie des Anges in Nice. The institutional owner was busy with its big boxes. It took seven letters of intent, in the middle of COVID, before they were granted exclusivity.Almost every call after that went against the instinct of the market. Rooms came out instead of going in, 56 down to 53. An F&B outlet was added instead of closed. The refurbishment ran seven months while building costs rose 30 percent, and the doors opened two days before the Monaco Grand Prix.What followed: a four star beating five stars on revenue per available room, and EBITDA that moved from roughly 1.5 to 1.7 million at acquisition to close to 4 million at the sale.The part most owners skip is how they timed that exit, and what they deliberately left on the table for the buyer.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jul 20, 202646 min
Maximising hotel value over the holding period
A hotel is an investment first, and someone has to protect its value for twenty years.Rastko Djordjevic, Managing Director of JLL Asset Management EMEA, joins Luc Boschmans to explain what hotel asset management really is: maximising an asset's value across the whole holding period, not running the day to day. He separates owner, operator, and advisor, then shows the work through real cases, a renovation phased to the Olympics that lifted suite ADR by more than 40 percent, a hotel taken standalone during COVID, and how he matches a general manager to the moment a property is in.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jul 16, 202633 min
Reposition with the exit in mind
The fastest repositioning plans are built around the exit from day one.Learn how a five-year hold, direct operations, and a deliberate no-brand decision turned a Barcelona hotel into a leisure-led asset.In this episode Luc Boschmans interviews Emmanuel Dissez, head of asset management for Schroders Hotels, and Dario Filippone, one of the asset managers at Schroders Capital who has overseen the Grand Hotel Central in Barcelona since 2021.- Build value against a defined hold period so the five-year story becomes a sale- Keep optionality by not attaching a global brand, the flexibility the next owner pays for- Take a hotel to direct operations to gain control over the repositioning- Read the operation, not just the P&L, because the numbers are always lateEmmanuel and Dario share how they moved RGI from 64 to 108 and brought the hotel to market with the exit in mind.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 29, 20261h 27m
Pricing strategy, revenue teams, and where AI actually helps
AI does not fix a bad pricing strategy, it just runs it faster.Roz Hunter and Charles Pinard, pricing and revenue-management consultants at Simon-Kucher, break down how they read a revenue team from the inside and why most pricing problems are about trust and alignment, not the systems.- Cut the morning screen count from eight to ten systems down to one source of truth and two screens- Escape the one-brain trap where the whole company waits to be told to raise or lower prices- Treat a room as a room on a date, so peak weeks like July or Christmas can carry a far higher price- Build the price increase into the start of the booking curve instead of starting high and crashing it- Use AI to challenge your thinking, with human oversight, because a black box is as bad as no boxFollow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 28, 202635 min
Reposition before rebrand: a Brussels hotel asset case
The rebrand only adds value once the segmentation and product are fixed.Learn how a bold wholesaler cut rebuilt rate quality and moved RGI from 81 to 110.In this episode Luc Boschmans interviews Sophie Richard, who leads European asset management for M&L Hospitality and chairs HAMA Europe.- Cut a low-rated wholesaler base, accepting 13 percent occupancy loss to rebuild higher-quality rate- Sequence segmentation and product before rebranding so the brand change adds value- Treat aging product as a cleanliness and rate problem, not just a renovation line- Review segmentation yearly rather than every five yearsSophie shares the full Brussels Midi case, from the segmentation cut to the four-star classification.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 24, 20261h 11m
Sustainability in hotel operations: what works and what fails
Sustainability lives or dies by what guests actually do.Learn which initiatives survive daily operations and which quietly fail after a pilot.In this episode Cesar Wurm interviews Gavin Fraser, Remco Groenhuijzen, Chrys Filimegkas, and Eric Van Lambalgen, four hotel leaders working across operations, finance, and sustainability in Amsterdam.- Account for behavior, since keycard heating and biodegradable products fail on how guests use them- Chase fast ROI, with opt-out room cleaning saving roughly 200,000 euros a year- Treat certifications as a diagnostics tool rather than a sales label- Focus upstream on scope 3 with suppliers, the largest share of the footprintThe group tests whether sustainability in operations delivers real impact or stays an illusion.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
About The Future of Hospitality
In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."
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