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The Future of Hospitality: Daily Summaries Delivered
by Shaping tomorrow by understanding today
In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."
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- 1 weeks ago41 min
From 1.7 to 4 million EBITDA | Capital Hospitality Europe
The best asset in that portfolio was the one nobody was watching.Pierre-Louis Bellanger and Maxime des Monstiers of Capital Hospitality Europe take Luc Boschmans through the full cycle of La Perouse, a nineteen thirties boutique hotel above the Baie des Anges in Nice. The institutional owner was busy with its big boxes. It took seven letters of intent, in the middle of COVID, before they were granted exclusivity.Almost every call after that went against the instinct of the market. Rooms came out instead of going in, 56 down to 53. An F&B outlet was added instead of closed. The refurbishment ran seven months while building costs rose 30 percent, and the doors opened two days before the Monaco Grand Prix.What followed: a four star beating five stars on revenue per available room, and EBITDA that moved from roughly 1.5 to 1.7 million at acquisition to close to 4 million at the sale.The part most owners skip is how they timed that exit, and what they deliberately left on the table for the buyer.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- 1 weeks ago46 min
Maximising hotel value over the holding period
A hotel is an investment first, and someone has to protect its value for twenty years.Rastko Djordjevic, Managing Director of JLL Asset Management EMEA, joins Luc Boschmans to explain what hotel asset management really is: maximising an asset's value across the whole holding period, not running the day to day. He separates owner, operator, and advisor, then shows the work through real cases, a renovation phased to the Olympics that lifted suite ADR by more than 40 percent, a hotel taken standalone during COVID, and how he matches a general manager to the moment a property is in.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- 2 weeks ago33 min
Reposition with the exit in mind
The fastest repositioning plans are built around the exit from day one.Learn how a five-year hold, direct operations, and a deliberate no-brand decision turned a Barcelona hotel into a leisure-led asset.In this episode Luc Boschmans interviews Emmanuel Dissez, head of asset management for Schroders Hotels, and Dario Filippone, one of the asset managers at Schroders Capital who has overseen the Grand Hotel Central in Barcelona since 2021.- Build value against a defined hold period so the five-year story becomes a sale- Keep optionality by not attaching a global brand, the flexibility the next owner pays for- Take a hotel to direct operations to gain control over the repositioning- Read the operation, not just the P&L, because the numbers are always lateEmmanuel and Dario share how they moved RGI from 64 to 108 and brought the hotel to market with the exit in mind.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 29, 20261h 27m
Pricing strategy, revenue teams, and where AI actually helps
AI does not fix a bad pricing strategy, it just runs it faster.Roz Hunter and Charles Pinard, pricing and revenue-management consultants at Simon-Kucher, break down how they read a revenue team from the inside and why most pricing problems are about trust and alignment, not the systems.- Cut the morning screen count from eight to ten systems down to one source of truth and two screens- Escape the one-brain trap where the whole company waits to be told to raise or lower prices- Treat a room as a room on a date, so peak weeks like July or Christmas can carry a far higher price- Build the price increase into the start of the booking curve instead of starting high and crashing it- Use AI to challenge your thinking, with human oversight, because a black box is as bad as no boxFollow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 28, 202635 min
Reposition before rebrand: a Brussels hotel asset case
The rebrand only adds value once the segmentation and product are fixed.Learn how a bold wholesaler cut rebuilt rate quality and moved RGI from 81 to 110.In this episode Luc Boschmans interviews Sophie Richard, who leads European asset management for M&L Hospitality and chairs HAMA Europe.- Cut a low-rated wholesaler base, accepting 13 percent occupancy loss to rebuild higher-quality rate- Sequence segmentation and product before rebranding so the brand change adds value- Treat aging product as a cleanliness and rate problem, not just a renovation line- Review segmentation yearly rather than every five yearsSophie shares the full Brussels Midi case, from the segmentation cut to the four-star classification.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 24, 20261h 11m
Sustainability in hotel operations: what works and what fails
Sustainability lives or dies by what guests actually do.Learn which initiatives survive daily operations and which quietly fail after a pilot.In this episode Cesar Wurm interviews Gavin Fraser, Remco Groenhuijzen, Chrys Filimegkas, and Eric Van Lambalgen, four hotel leaders working across operations, finance, and sustainability in Amsterdam.- Account for behavior, since keycard heating and biodegradable products fail on how guests use them- Chase fast ROI, with opt-out room cleaning saving roughly 200,000 euros a year- Treat certifications as a diagnostics tool rather than a sales label- Focus upstream on scope 3 with suppliers, the largest share of the footprintThe group tests whether sustainability in operations delivers real impact or stays an illusion.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 22, 20261h 17m
Occupancy first, ADR second: revenue management for independents
Revenue managers do not set the price. The guest does, and the rate is just where you move up or down.Learn how independent hotels run occupancy, distribution, and forecasting without a brand playbook handed to them.In this episode Tim Boersma interviews Rogier Ensel, owner of RevGen and former group revenue director at Cycas, on revenue management for unbranded properties.- Run occupancy first and let ADR follow as the measurement up or down- Avoid the parity trap you build yourself with Genius and resold discounts- Start forecasting small: fill in one day, look back, and do it again- Treat pricing as risk management, not a number you decide aloneA practical playbook for owners and revenue managers pushing margin on their own terms.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
- Jun 16, 202646 min
Independents hotels vs chains in 2026: who wins?
Handed millions and a great location, all three pick independent.Learn where independents still beat the chains and where AI actually belongs.In this episode Balve Bains interviews Klaus, Frank, and Panagiotis Kalogeridis, three hotel leaders running independent and family-owned properties across Europe.- Use speed as the independent edge, since a menu or a fix lands faster than any chain can approve- Recognize that claiming AI is not using AI, as most owners who say they use it have not started- Place AI in the back of house in revenue, kitchen, and engineering, not the front desk- Watch distribution as the battlefield, where hidden costs take owners out of the driver's seatEach leader is handed 10, 15, and 20 million euros and a location, and all three choose independent.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
About The Future of Hospitality
In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."
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