Bringing AI to Super: Australian Food Super’s New Member-Friendly App and the Future of Advice

#33. Australian Food Super’s Dan Mosson and InvestStream’s Gary Bryan join Neil and Sarah to dig into the realities - not just the AI-pilled promise - of using AI to make super advice genuinely usable for everyday Australians.Most digital super tools feel like bland calculators or force members into a Woolworths-like DIY experience, making the complex even harder. Australian Food Super wanted not just self-service, but truly member-friendly advice, especially for a membership base often new to the Australian workforce or with limited financial and language literacy. Their answer was a new app, built with InvestStream, that uses conversational AI layered over robust, regulated mathematical models turning intimidating jargon and forms into real conversations, accessible explanations, and actionable choices.HighlightsWhy regulated industries like super can't just 'plug in' chatbots and hope for the best—instead, they need compliance-first, auditable tech with tight guardrails.The strategic advantage: Smaller funds, with less bureaucracy, can innovate faster and co-design tools to genuinely fit their members, not just copy what’s easy.How conversational AI, when used right, isn't about replacing advisers, but making complex calculators accessible, demystifying concepts, and driving real outcomes for ordinary Australians.The ongoing balance: Surviving and thriving with regulatory ambiguity, and making member-first innovation work while waiting for clearer guidance from ASIC or APRA.Who should listen:Fund executives and trustees at smaller/boutique superannuation funds looking to use tech to leapfrog larger competitors.Product, member experience, or digital leads wrestling with how to use AI without compromising compliance or trust.Anyone in regulated financial services seeking practical, first-hand lessons on deploying chat-driven digital advice—without the “wild west” risks."It's easy to set the tool to deliver to the guardrails. It's hard when you don't know where the guardrails are going to be."—Dan Musson, Aus Food SuperTimeline04:07 Introducing AI at ASFA Conference07:41 Developing Financial Modeling Processes12:45 Discussing AI Regulation and Trust14:20 Regulation lagging behind technology19:20 Simplifying complex legal info21:48 Understanding member concerns with super24:59 Testing product ideas with feedback29:09 Developing compliant insurance conversations32:21 Embracing innovation and risk balance34:39 Rethinking superannuation industry challenges39:31 Improving member support and resources40:34 Future plans for member-focused toolsGuestsDan Musson, chief experience officer at Australian Food SuperConnect with Dan on LinkedInFollow Australian Food Super on LinkedInVisit Australian Food Super websiteGary Bryan, chief product officer at InvestStreamConnect with Gary on LinkedInFollow InvestStream on LinkedInVisit InvestStream websiteMentioned in this episode:ChandlerCX Internactive StatementsIt’s annual statement time for superannuation funds and ChandlerCX is busy developing interactive statements that are engaging personalised microsites for members. Think of it like Spotify Wrapped for superannuation. Visit https://www.chandler.com.au/add-ons/interactive-statements.ChandlerCX