Free Daily Podcast Summary
ServiceNow Podcasts: Daily Summaries Delivered
by ServiceNow Community Podcasts
ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 3 days ago48 min
Start With the Business Metric, Not the AI with Richard Masters
Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic joins Juan and Tim to discuss how to tie data and AI work to business strategy. The first basic question: what does the organization want to look like in three to five years, and what has to happen to get there? Platforms and models only matter if they serve that answer. And how do you measure? Setting a baseline is hard, slow work, and teams often skip it to start building. Without one, it is hard to tell whether the work is worth doing, and harder to ask that question once the build is underway. We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced. See omnystudio.com/listener for privacy information.
- 3 days ago5 min
TAKEAWAY Start With the Business Metric, Not the AI with Richard Masters
This is the takeaway episode with Richard Masters, Senior Managing Director and Head of AI Strategy at Ancora AI by Design and former VP of Data at Virgin Atlantic where he joins Juan and Tim to discuss how to tie data and AI work to business strategy. We cover: starting with AI instead of a workflow or metric, running a pre-mortem, tracking evaluation scores instead of the business outcomes, governance engineering, and the roles that change as AI takes over work that used to be outsourced, and so much more. See omnystudio.com/listener for privacy information.
- 4 days ago32 min
Learning vs. Getting an Answer: Building with AI Early in Your Career | Engineering NOW Unlocked
When AI can answer almost anything, how do you know you're actually learning? Senior Staff Software Engineer Tommy Ryan and former ServiceNow intern Hannah Kuo share how they tackle hard problems, check AI's work, and know when to ask for help. #ServiceNow #EngineeringNOWUnlocked #AI #SoftwareEngineering #EarlyCareer With school back in session, hosts Jorden Shelton and Cynthia Mathenge sit down with Tommy and Hannah to talk about learning and building with AI, and where teammates and mentors still fit in. ServiceNow Insights host Bobby Brill opens and closes the episode. In this episode: • How a senior engineer reviews your solution: back it up like you're in court, and run a pre-mortem • Why "correct and complete" matters, and why AI years are dog years • Using output styles to make AI explain, quiz, and mentor you • Hannah's time-boxing rule for deciding when to keep going, use AI, or ask a teammate • Tommy's half-day rule, and why a walk can beat another hour at the keyboard • Rubber ducking, explained with help from Woody • Advice for students: stay curious, learn fast, and automate the boring stuff Guests: Tommy Ryan, Senior Staff Software Engineer, Developer Productivity, ServiceNow Hannah Kuo, Software Engineer and former intern, ServiceNowHosts: Jorden Shelton, Technical Program Manager, AI Engineering Delivery, ServiceNow Cynthia Mathenge, Business Operations Manager, Engineering, ServiceNow Chapters: 0:00 Intro 1:32 Welcome to Engineering NOW Unlocked 2:22 Meet Tommy Ryan and Hannah Kuo 3:06 What Hannah wishes she knew before her internship 3:38 How a senior engineer reviews your solution 4:40 Checking AI's work: correct and complete 5:43 Make AI teach you with output styles 6:46 Breaking down a hard problem 9:11 Architecture isn't set in stone 10:17 Time-boxing: when to ask for help 11:32 The half-day rule and stepping away 12:42 Making it safe to ask questions 13:36 Imposter syndrome and work sessions 15:16 What is rubber ducking? 16:09 Rapid fire 18:18 Advice for students 20:10 Wrap-up Pick one idea from this episode, try it this week! Subscribe so you never miss an episode: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOKFor general information about ServiceNow, visit: http://www.servicenow.com/See omnystudio.com/listener for privacy information.
- 1 weeks ago30 min
Dashboard Slop rant with Sonny Rivera
In this special rant episode, Sonny Rivera joins Juan and Tim during a live recording and rant about AI-generated dashboards, semantic layers, and what it takes to trust an answer. The situation: dashboards slop is easy to build which makes foundation matter more, not less. We discussed: Building a dashboard was never the hard part. Being able to explain where a number came from is. Speed without a governed foundation produces wrong answers faster. As Sonny put it, “fast and wrong is still wrong.” Modeling data is really modeling the business. The job has not changed. How it gets done is changing. A single source of truth did not hold up. Favors an interoperable set of semantic layers and context, with shared definitions where people actually care. Logic written in the moment, in a dashboard or a pipeline, often never makes it back into the semantic layer. Closing that loop is the gap to fix. Friction between teams is a sign that a definition matters. Make the differences visible rather than forbidding them. Trust is what data leaders can least afford to lose, which is why testing belongs in dashboards too. Writing code is no longer the slow part. Product management and testing are becoming the bottlenecks. See omnystudio.com/listener for privacy information.
- 2 weeks ago51 min
How data teams become trusted business partners with Nick Zervoudis
Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! In this conversation, we cover how a service desk model breaks down when a request can’t be described in a few words, why dashboards get opened once and then forgotten, and how product thinking differs from project management in data work. We also discuss how to start doing discovery without a full transformation, and what AI does and doesn’t change about that work.See omnystudio.com/listener for privacy information.
- 2 weeks ago7 min
TAKEAWAY How data teams become trusted business partners with Nick Zervoudis
This is the takeaway episode with Nick Zervoudis, data product manager, trainer, and consultant at Value from Data & AI, joins Juan and Time to talk about why many data teams end up working like a service desk and what to do about it. The answer is: DO DISCOVERY! See omnystudio.com/listener for privacy information.
- 3 weeks ago51 min
Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser
Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems. In this episode, Mohammed lays out a framework for talent in the AI era. Automation is already taking over the known, repeatable work. What remains is the unknown, and that takes people who keep learning and who take initiative. The framework plots people on two dimensions, learning and drive. You have Doers, Philosophers, Commanders, Hackers, Strategist, Innovators, Game changers and more. Topics discussed Automation and the innovation engine The known versus the unknown Two dimensions of talent The talent quadrants The multiplier effect Commanders and scaling Environments that don’t build initiative Rarity of high-potential people Investing in human potential The human mind as the limit Critical thinking through discomfort See omnystudio.com/listener for privacy information.
- 3 weeks ago4 min
TAKEAWAY Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser
This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems. See omnystudio.com/listener for privacy information.
Get ServiceNow Podcasts summaries in your inbox
Free AI-powered daily recaps. Key takeaways, quotes, and mentions — in a 5-minute read.
Get Free Summaries →Free forever for up to 3 podcasts. No credit card required.
You Might Also Like
Listeners also like.
The AI in Business Podcast
Interviews with AI executives reveal practical applications and strategic insights for business leaders adopting AI.
Possible NOW
Explores the future of marketing, culture, and technology through conversations with innovators shaping bold new possibilities.
Everyday AI Podcast – An AI and ChatGPT Podcast
Covers practical uses of AI tools like ChatGPT and Midjourney to help people work more efficiently and advance their careers.
Data Science With Sam
Discussions with data scientists and AI practitioners about real-world tools, deployments, and challenges in data science and artificial intelligence.
Expert Intelligence with Paul Estes
Explores the intersection of human expertise and AI in shaping the future of work through interviews with industry leaders and innovators.
Your Brand Amplified
Explores the strategies and mindsets of successful entrepreneurs in business growth, marketing, and personal branding.
Right About Now - Legendary Business Advice
Raw business insights from founders and industry leaders, revealing real wins, failures, and actionable strategies without the fluff.
Servant Leadership Institute Podcast
Servant Leadership Institute
AI Business Daily
Daily insights into AI, tech trends, and digital innovation for entrepreneurs and professionals navigating the future of business.
The Official SaaStr Podcast: SaaS | Founders | Investors
Interviews with top SaaS founders and investors on scaling from $0 to $100M ARR, hiring, and the metrics that drive growth and investment.
Smart Talks with IBM
Conversations with leaders leveraging AI, quantum computing, and emerging technologies to transform global businesses.
What Comes Next with Arun
Explores how data and AI strategy create competitive advantage in business, based on real-world enterprise experience.
About ServiceNow Podcasts
ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!
Customized Recaps
AI-powered recaps with compact key takeaways, quotes, and insights.
Straight to Your Inbox
Get key takeaways from ServiceNow Podcasts in a 5-minute read.
Save Hours Every Week
Stay current on your favorite podcasts without falling behind.
Frequently Asked Questions
What is Podzilla's ServiceNow Podcasts daily summary?
It's a free AI-powered email that summarizes new episodes of ServiceNow Podcasts as soon as they're published. You get the key takeaways, notable quotes, and links & mentions — all in a quick read.
How does the ServiceNow Podcasts podcast summary work?
When a new episode drops, our AI transcribes and analyzes it, then generates a personalized summary tailored to your interests and profession. It's delivered to your inbox every morning.
Is this an official ServiceNow Podcasts product?
No. Podzilla is an independent service that summarizes publicly available podcast content. We're not affiliated with or endorsed by ServiceNow Community Podcasts.
Can I get summaries of other podcasts too?
Absolutely! The free plan covers up to 3 podcasts, any in the catalog. Basic raises that to 15, Pro to 40 and Max to 100. Browse our full catalog at /podcasts.
How often does ServiceNow Podcasts release new episodes?
ServiceNow Podcasts publishes daily. Our AI generates a summary within hours of each new episode.
What topics does ServiceNow Podcasts cover?
ServiceNow Podcasts covers topics including News, Education. Our AI identifies the specific themes in each episode and highlights what matters most to you.
Start getting ServiceNow Podcasts summaries tomorrow morning.
Free forever for up to 3 podcasts. No credit card required.
Free forever for up to 3 podcasts. No credit card required.