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by Real Estate Insiders Unfiltered
You talk about it privately - We talk about it publicly. This is the Real Estate Insiders Unfiltered Podcast. Running a real estate business is challenging, but understanding the industry, the players, and who's affecting change can help you position your business for future success. Join us as we talk to industry leaders and influencers about the latest trends, strategies, and tactics for building a profitable and sustainable real estate business. This podcast is hosted by James Dwiggins and Keith Robinson, where real estate professionals grow their businesses with industry insights and experts. Subscribe today!The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of eXp World Holdings, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
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What happens to real estate if no one is speaking up for the industry in Washington? Recorded live at NAR NXT in New Orleans, James Dwiggins and Keith Robinson sit down with Nykia Wright, CEO of the National Association of REALTORS®, for a candid conversation about what some have called the largest turnaround in real estate history. Nykia shares how NAR moved from listening to doing, why she travels three weeks a month to meet members where they are, and what she's hearing from large, mid-sized, and small brokerages. She explains why it's her job to have a "catastrophic imagination," what's at stake if the industry loses its advocacy voice, and why agents sometimes need to slow down in order to speed up. They also dig into professionalism, NAR's new learning platform, and why agents should ask whether their opinion is worth more than their transaction. Plus, Nykia shares her leadership approach for uncertain times, her love of fast cars, and the book she's reading right now. Links mentioned during the episode: A CEO for All Seasons by Carolyn Dewar, Scott Keller, Vikram Malhotra, and Kurt Strovink NAR's Center for REALTOR® Development: https://learning.realtor/ Connect with Nykia on LinkedIn. Learn more about the National Association of REALTORS® online at nar.realtor. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors. YouTube Title: NAR CEO Nykia Wright: Inside NAR's Turnaround, Advocacy & the Future of Real Estate Professionalism YouTube Video Description: NAR's turnaround is now in its execution phase. CEO Nykia Wright says the focus has shifted from listening to members to delivering for them. Recorded live at NAR NXT in New Orleans, Nykia Wright, CEO of the National Association of REALTORS®, joins James Dwiggins and Keith Robinson to discuss NAR's turnaround and what members across the country are asking for. She also explains why advocacy matters more than most agents realize. In this episode, you'll learn: How NAR is tracking progress on its strategic plan What large, mid-sized, and small brokerages need from NAR Why losing the industry's advocacy voice would be so costly What NAR is doing to raise professionalism and modernize education Nykia's leadership advice for navigating uncertain times Nykia explains that NAR's strategic plan was built with input from more than 150,000 voices across the industry. Since January 2026, she has reported progress to NAR's leadership every 90 to 180 days. She also spends three weeks a month on the road meeting members, and NAR has held broker summits in every state. On advocacy, she points to the 10,000 meetings over two years behind the Road to Housing Act. Her warning is simple: if real estate isn't in the room, another industry will fill that time. On professionalism, Keith and James argue that brokers, not NAR, are ultimately responsible for the agents they hire. Nykia adds a challenge for every agent posting on social media: ask yourself whether your opinion is worth m
With homeowner equity near record highs, why would anyone launch a short sale company right now? James Dwiggins and Keith Robinson sit down with Cristina Gaspar, co-founder and president of Mr. Short Sale. In just one year, the company has grown to more than 400 active short sale files nationwide. Cristina shares how she went from teaching to real estate in 2010, fell in love with distressed property, started flipping houses with her sisters, and eventually co-founded a boutique brokerage before launching Mr. Short Sale. She breaks down how a short sale actually works, why deficiency waivers matter, and why charging the buyer is the only compliant way to do it. She also explains why she's watching low-down-payment FHA loans closely, and why she believes the coming wave of distress could be worse than most people expect. Plus, she debunks the biggest myth agents believe about short sales and explains why trying to do one yourself puts the homeowner, the agent, and the broker at risk. Her advice for agents: don't be afraid of the distressed space. Links mentioned during the episode: Winning by Tim Grover Hustle Harder, Hustle Smarter by 50 Cent Connect with Cristina on LinkedIn. Learn more about Mr. Short Sale on Instagram and online at mrshortsale.net. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
What does it take for an acquisition to actually work, and why do so many deals that look great on paper fall apart? James Dwiggins and Keith Robinson sit down with Chris Kelly, President and CEO of HomeServices of America, and Brian Boero, co-founder of 1000WATT and now HomeServices' Chief Marketing and Strategy Officer, to talk about HomeServices' acquisition of 1000WATT. They explain how the deal grew out of 18 months of working together, and why 1000WATT will no longer take outside clients. Chris and Brian share their advice for anyone considering a merger or acquisition: start with the people, take your time, and make sure the deal adds real capabilities instead of just units. They also break down OnePoint, HomeServices' effort to turn its brokerage, mortgage, title, insurance, and servicing businesses into one connected client experience. Plus, Chris explains why he calls the private listings debate a manufactured crisis, and the group shares their predictions on where the fight will be a year from now. They close with how AI is changing both the consumer search experience and the mechanics of the transaction. Links mentioned during the episode: HomeServices of America Acquires 1000WATT (Inman): https://www.inman.com/2026/10/01/homeservices-of-america-1000watt-acquisition-announcement/ Chris Kelly's recent interview with Inman: https://www.inman.com/2026/10/09/chris-kelly-homeservices-of-america-interview/ Real Estate Insiders Unfiltered with Rob Hahn and Greg Robertson: https://youtu.be/c_uLcmh8dGk Connect with Chris on LinkedIn. Connect with Brian on LinkedIn. Learn more about HomeServices of America online at homeservices.com. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
What happens to home search when consumers can ask questions instead of just clicking through a map? Live from Zillow Unlock 2026, James Dwiggins sits down with Jeremy Hofmann, Chief Operating Officer and Chief Financial Officer of Zillow, to talk about where the company is headed. Jeremy shares how he went from a decade in investment banking at Goldman Sachs to Zillow in 2017. He explains why an investment banker's role is surprisingly similar to a real estate agent's, and what it's like to take on the COO title on top of CFO. He breaks down the vision behind Zillow's housing super app, including the internal personas the company builds around, like Beth the buyer, Sebastian the seller, and Audrey the agent. He also explains why sellers and homeowners are Zillow's next big opportunity, and why he believes AI will strengthen home search rather than replace it. They also discuss why transparency in real estate will keep increasing, no matter how the industry evolves. Jeremy closes with Zillow's top priorities for agents in 2027: helping them win more business and giving them back more of their time. Links mentioned during the episode: Follow Up Boss: https://www.followupboss.com/ Connect with Jeremy on LinkedIn. Learn more about Zillow on Instagram - Facebook and online at zillow.com. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
What if success isn't about adding something new, but eliminating whatever is getting in your way? James Dwiggins and Keith Robinson sit down with Joshua Smith, who started in real estate to raise money for a gym and went on to lead a team that sold more than 7,000 homes. Now with eXp Realty, he works with roughly 800 agent partners. Joshua explains why he ignored splits as a new agent, chased the best mentor in his market instead, and closed 40 deals in his first year. He also shares how working on a hospice floor in his early 20s changed the way he views time and regret, and how he "rigs his environment" to win without relying on willpower. That approach helped him lose 100 pounds and stay sober for six years. They also discuss his 3 a.m. routine, why there's no such thing as a good or bad market, and why AI only amplifies the strategy you already have. Most importantly, Joshua makes the case that consistency is the only magic pill. Get the right strategy, put in the reps, and stop chasing shortcuts. Links mentioned during the episode: GSD Mode Podcast: https://podcasts.apple.com/podcast/id964583650 Connect with Joshua on Instagram and Facebook. Learn more about eXp Realty online at exprealty.com. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
Is the MLS a broker cooperative, or a public marketplace for listing data? And can it survive trying to be both? James Dwiggins and Keith Robinson bring back Rob Hahn, the Notorious R.O.B., and Greg Robertson, co-founder of W+R Studios and Vendor Alley, to break down the escalating fight between Compass and the MLS. CRMLS, the country's largest MLS, filed a preemptive federal lawsuit after Compass demanded MLSs stop fining agents for publicly marketing office-exclusive listings. Rob walks through the legal theory behind Compass's demands, including NAR's 14 Points from 1971 and why they still matter. Greg shares a firsthand account of Robert Reffkin's tense appearance at the Council of Multiple Listing Services conference, which came just an hour after CRMLS announced its lawsuit. The group also debates who owns listing data, whether the fight is really about agent recruiting, and what happens to agents if big brokerages stop sharing listings. It gets heated, but they also find common ground. Agents' value has never come from listing data, and the industry risks losing consumer trust if this fight drags on. Links mentioned during the episode: CRMLS: Protecting Cooperation (including CRMLS's public letter to Compass): https://go.crmls.org/protecting-cooperation/ Rob's write-up on Notorious R.O.B.: https://notoriousrob.substack.com/ Industry Relations Podcast: https://podcasts.apple.com/us/podcast/industry-relations/id1204450450 The Wall Street Journal, "The Fierce Battle to Control How Americans Buy and Sell Their Homes": [WSJ link] Connect with Rob on Notorious R.O.B. Connect with Greg on Vendor Alley. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
What if the next listing in your market is already sitting in your database, and you just don't know it yet? Live from Zillow Unlock 2026, James Dwiggins sits down with Cynthia Taylor, Senior Vice President of Agent Software and Advertising at Zillow, to talk about how AI is changing the way agents find, serve, and keep clients. Cynthia shares her path from investment banking to Amazon Web Services to Zillow, and what it's like to build products her own mother, a real estate agent, now uses on her listings. She breaks down the two ways AI can help agents most: automating busy work like call notes and transcriptions, and surfacing proactive signals about which clients are ready to act. She also explains Likely to List, which brings Zillow's seller signals directly into an agent's Follow Up Boss database. One in four homes tagged by it come to market within 90 days. They also discuss Zillow AI Mode, why consumers using it are more likely to reach out to an agent, and how to approach AI without leading with fear. Cynthia's advice for 2027 is to bring your scattered data sources together into one system, so AI has the context it needs to help you. Links mentioned during the episode: Zillow Pro Membership (Likely to List and Smart Messages): https://www.zillow.com/pro/membership/ Follow Up Boss: https://www.followupboss.com/2026 Zillow Consumer Housing Trends Report: [report link] Connect with Cynthia on LinkedIn. Learn more about Zillow on Instagram - Facebook, and online at zillow.com. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
What if the market you keep waiting to return to isn't coming back, and this is the new normal? James Dwiggins and Keith Robinson break out the new studio setup for a three-quarter review of 2026, covering the headlines that shaped the year so far and how agents and brokers should prepare for the rest of 2026 and into 2027. With roughly 4 million transactions now looking like the floor, Keith makes the case that if your business isn't built to function at that level, right-sizing it should be your priority for Q4. They dig into brokerage consolidation, including Compass acquiring Anywhere, Real buying RE/MAX, and AGNT buying NextHome, and why mid-sized brokerages are the most at risk. They also unpack MLS consolidation and what it means for local associations, NAR stepping back from MLS rulemaking, the fight over private listings, new state laws and looming litigation, and how rising oil prices and inflation pushed rates back up after a promising start to the year. Most importantly, James and Keith remind listeners that the economy that matters most is your personal one. Cut the distractions, focus on what you can control, and go put deals in contract. The industry is evolving. The question is: will your business evolve with it? Join us at Zillow Unlock 2026 and be part of the conversation shaping what comes next. Register today at unlockconference.com and use code REIU20 for 20% off your ticket*. *Code can be used on all full-priced passes leading up to the event and cannot be combined with any other discounts. Subscribe to Real Estate Insiders Unfiltered on YouTube! https://www.youtube.com/@RealEstateInsidersUnfiltered?sub_confirmation=1 To learn more about becoming a sponsor of the show, send us an email: jessica@inman.com You asked for it. We delivered. Check out our new merch! https://merch.realestateinsidersunfiltered.com/ Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod Link to website: https://realestateinsidersunfiltered.com The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of AGNT, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
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You talk about it privately - We talk about it publicly. This is the Real Estate Insiders Unfiltered Podcast. Running a real estate business is challenging, but understanding the industry, the players, and who's affecting change can help you position your business for future success. Join us as we talk to industry leaders and influencers about the latest trends, strategies, and tactics for building a profitable and sustainable real estate business. This podcast is hosted by James Dwiggins and Keith Robinson, where real estate professionals grow their businesses with industry insights and experts. Subscribe today!The views and opinions expressed on Real Estate Insiders Unfiltered are those of the hosts and guests in their personal capacities and do not necessarily reflect the views or positions of eXp World Holdings, Inc., eXp Realty, LLC, NextHome, Inc., or any of their respective affiliates, subsidiaries, officers, or directors.
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