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PTPPodcast: Daily Summaries Delivered
by Pillar To Post Home Inspectors
PTPPodcast is for PTP Franchise Business Owners and their team. Here at PTPPodcasts we are all about helping you grow your business, get more inspections and increase your market share through brand experience, sales and marketing and capacity.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 6 days ago34 min
E43 - Behind the Five Stars Series - Five Stars Don't Happen by Accident
Today's customers and real estate professionals often form their first impression of your business online. Every review contributes to your reputation, influences search visibility, and shapes whether someone chooses to contact you or your competition. In an increasingly digital world, your online reputation has become one of your most valuable business assets. Join Jeff Campbell, Regional Director, and Piper Griffeeney from our partner, WebPunch, as they discuss why reputation management is about far more than asking for reviews. Drawing on WebPunch's expertise in customer experience and online reputation, Piper shares how the best businesses intentionally create moments that inspire customers to leave authentic, positive feedback, building credibility, trust, and long-term business growth. Whether you're looking to strengthen your online presence, improve customer engagement, or better understand the connection between exceptional service and five-star reviews, this episode will help you see reputation management as a business strategy, not a marketing tactic. Because five stars don't happen by accident. They happen by design.
- 2 weeks ago22 min
E42 - WebPunch PTPPodcast: Behind the Five Stars Series - Your Best Salesperson Isn't on Payroll
The strongest marketing message isn't the one you create. It's the one your referral partners share with others. Every interaction with a real estate professional either strengthens your reputation or quietly weakens it. Realtors notice the details: how you communicate, how you manage expectations, how you solve problems, and how consistently you deliver an experience that makes their job easier. Those moments shape trust, loyalty, and ultimately whether they recommend you again and again. Join Jeff Campbell, Regional Director, and Piper Griffeeney from our partner, WebPunch, as they explore the connection between exceptional customer experiences and lasting referral relationships. Leveraging WebPunch's expertise in customer engagement and reputation management, Piper shares how feedback from both customers and Realtors can become a powerful roadmap for building stronger relationships and creating advocates who actively promote your business. Whether you're looking to deepen loyalty with existing referral partners or create more opportunities for repeat business, this episode offers practical insights into what today's Realtors value most. Because the businesses that earn the most referrals aren't simply delivering great inspections, they're consistently delivering experiences worth talking about.
- Aug 21, 202638 min
Bonus Episode – August 2026 All Franchise Business Owner Roundtable
For those of you who prefer the audio version, here is the August 2026 All Franchise Business Owner RoundTable Recording.Click the link to access PTPTV and watch the video version of PTPPodcast: https://www.youtube.com/playlist?list=PL09NiSicoKHKRRO0El5mht5n1QLWqPwNn
- Aug 20, 202635 min
E41 - Behind the Five Stars Series: Every Score Tells a Story
Description: Your customers are talking. The question is, are you listening?Every survey response, NPS score, and customer comment offers a window into how your business is truly being experienced. Behind every score is a story about communication, expectations, confidence, and trust. Often, it's the smallest interactions that leave the biggest impression and ultimately determine whether someone becomes a lifelong advocate or a one-time customer.Join Jeff Campbell, Regional Director, and Piper Griffeeney from our partner, WebPunch, as they explore why customer feedback is one of the most underutilized growth tools in your business. Drawing on WebPunch's deep expertise in customer experience and reputation management, Piper shares how the most successful businesses don't simply collect feedback, they use it to uncover patterns, strengthen relationships, and create experiences that naturally lead to more referrals and stronger online reputations.Whether you're looking to improve your customer experience, increase loyalty, or better understand what drives five-star reviews, this conversation will help you see every customer interaction through a new lens. Because every score tells a story, and the businesses that listen are the ones that continue to grow.
- Jul 23, 202615 min
E40 - Mock Inspection Insider Series: Part 3 - The Follow-Up That Wins the Relationship
You've planned it. You've hosted it. Now don't let the momentum disappear.In the final episode of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Laura James to share what happens after the Mock Inspection ends and why that's where the real relationship-building begins.From memorable follow-up ideas and Realtor-ready takeaways to simple touches that keep the conversation going, Laura shares the practical strategies her team uses to turn one great event into lasting Realtor relationships and future referrals.The biggest takeaway? A Mock Inspection isn't over when everyone walks out the front door. That's when the opportunity really starts!If you're ready to turn a successful event into long-term business growth, this is the episode you don't want to miss.
- Jul 9, 202616 min
E39 - Mock Inspection Insider Series: Part 2 - Bringing the Experience to Life
You've got Realtors in the house. Now what? In Part 2 of our Mock Inspection Insider series, Stephanie Fisher sits down with Franchise Business Owner, Alison Schray to reveal what actually happens during a Mock Inspection Event and why these experiences keep Realtors coming back. From interactive inspection stations and asking the right questions to creating an atmosphere that's educational, relaxed, and surprisingly fun, Alison shares the simple ideas that have helped her team turn Mock Inspection Events into one of their most effective relationship-building tools. The biggest surprise? They never ask for the business. They earn it. If you're ready to create an event Realtors will remember and talk about long after they leave, this episode is full of practical ideas you can start using right away. Press play and discover how a well-executed Mock Inspection Event turns education into conversations, conversations into relationships, and relationships into long-term business growth. Listen now, then download the Mock Inspection Playbook for everything you need to host an unforgettable Mock Inspection Event. Haven't listened to Part 1 yet? Start there to learn how to build excitement and fill the room, then come back for Part 2 to discover how to deliver an unforgettable Mock Inspection experience.
- Jun 18, 202618 min
E38 - Mock Inspection Insider Series: Part 1 - Building Buzz Before the Event
What if you could get an entire office of Realtors to spend an hour experiencing the Pillar To Post difference firsthand? That's exactly what a Mock Inspection Event is designed to do.In Part 1 of our three-part Mock Inspection Insider series, Stephanie Fisher sits down with Paige Bohrer to pull back the curtain on one of the most effective Realtor engagement strategies in the Pillar To Post toolkit.Part education, part relationship-building, part Realtor FOMO generator. Paige shares how her team creates events that people talk about long after the last question is asked. Before Realtors arrive, before the inspection begins, and before a single question is asked, there's a surprising amount of planning that goes into creating an experience that feels valuable, memorable, and worth talking about long after it's over. Paige shares how her team approaches preparation, coordinates with brokerages, creates excitement around the event, and sets the stage for meaningful conversations that help strengthen Realtor relationships.If you've ever wondered how top-performing teams turn education into engagement and engagement into opportunity, this episode is for you.Press play and learn how a well-executed Mock Inspection Event can turn a simple educational experience into lasting Realtor relationships.
- May 29, 202637 min
E37 - A Realtor Finally Said the Quiet Part Out Loud: Nobody Wants a Mystery House
Host Jay Gregg and Nick get into the real stuff: overpriced listings, buyers looking for leverage, renovation mistakes that cost sellers thousands, and why “warts and all” transparency is actually helping homes sell faster in today’s market.Nick doesn’t hold back. From part-time Realtors to panicked sellers to the power of certainty in a shaky market, this episode is packed with honest insight from someone living it every day.You’ll also hear why Market Ready inspections (pre-listing) have become part of Nick’s listing strategy, how they help protect seller equity, and why smart agents are using them to stand out in a crowded market.If you’ve ever wondered how to position Market Ready inspections as more than “just another inspection,” this episode is worth the listen.
About PTPPodcast
PTPPodcast is for PTP Franchise Business Owners and their team. Here at PTPPodcasts we are all about helping you grow your business, get more inspections and increase your market share through brand experience, sales and marketing and capacity.
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Frequently Asked Questions
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It's a free AI-powered email that summarizes new episodes of PTPPodcast as soon as they're published. You get the key takeaways, notable quotes, and links & mentions — all in a quick read.
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