Behind The Summer Scenes With SantaMaria Bohn

For episode 3 of our Behind the Summer Scenes series, Kailee sits down with SantaMaria Bohn, install operations manager at Quality Heating, Cooling, Plumbing & Electric. SantaMaria shares her journey from CSR and install coordinator to running install operations for a team that's now over 100 employees, and what it really takes to keep installs moving when temperatures push past 100 degrees. SantaMaria opens up about supporting technicians working in challenging environments such as 100 degree attics, juggling stressed customers and worn out crews, and the moving pieces behind every HVAC install that customers rarely get to see. Plus, she shares one of her most memorable customer stories from her early days on the job. Tune in on this week’s insightful and heartwarming episode!