How Great Leaders Prioritize in a World Where Everything Feels Urgent

Everything is urgent—until it isn’t. When every ticket is a fire, teams don’t move faster; they burn out. In this episode, Barbara Nicholas (CEO at Polly) borrows a lesson from search and rescue: urgency only matters when it actually changes outcomes. Most white-collar work isn’t life or death, but we’ve built cultures that pretend it is—and people are paying for it in cognitive overload and constant distraction. Barbara walks through how she operationalizes a triage system across her company...