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- 3 weeks ago27 min
Trust, Tech & Time: Rethinking Practice Management Systems in Modern Veterinary Practice - Episode 54
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ellie Waldron (RVN and Customer Product Consultant Manager at MWI) and Ryan Norton (Head of Product at Merlin) to explore one of the most overlooked drivers of practice success: trust in technology.From the unseen role of practice management systems in shaping client confidence, to the real-world frustrations of clunky workflows and underutilised tools, this conversation bridges the gap between frontline clinical experience and product design. Ellie shares how trust flows from PMS → team → pet owner, while Ryan unpacks how human-centred design, stability, and communication underpin successful tech adoption.Together, they dive into feature bloat, the realities of poor onboarding, and how small, thoughtful improvements, like smarter follow-up workflows and integrated payments, can save hours across a busy practice day. Looking ahead, they discuss whether the PMS of the future becomes invisible, modular, or something entirely new.
- Apr 9, 202625 min
From Diagnosis to Prediction: The Future of Veterinary Medicine - Episode 53
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Dr. Eve Hanks - veterinarian, clinical pathologist, and CEO of MyRNA Diagnostics. They explore how cutting-edge science, including microRNA and AI, is set to transform veterinary diagnostics, moving the industry from reactive care to predictive and personalised medicine. Eve shares her journey from practice to founder, the challenges of bringing new science to market, and why improving “health span” matters more than ever. The conversation also dives into data, ethics, and what vets will need to thrive in a rapidly evolving, tech-driven future.
- Mar 26, 202623 min
The Psychology of Practice: Rethinking Performance, Pressure & What Healthy Really Means - Episode 52
This episode of the Modern Veterinary Practice Podcast explores the realities of burnout, performance pressure, and workplace wellbeing in the veterinary profession. Clinical psychologist Jason Spendelow shares why burnout is not just an individual issue but a systemic one, and introduces a practical framework for building psychologically healthy practices. The conversation covers the fine balance between pressure and performance, the critical role of leadership behaviour, and simple but powerful changes - like enforcing breaks- that can significantly improve team wellbeing and retention.
- Feb 25, 202625 min
From Survival Mode to Intentional Leadership: Building Culture That Sustains Teams in Veterinary Practice - Episode 51
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Debbie Robinson, founder of Vetnetics, to explore what real leadership looks like in today’s veterinary profession.Together they unpack why culture is not a “soft” concept but a core business strategy, how gossip and exclusion silently erode team performance, and why sustainable practices protect people before processes. Debbie shares practical insights from coaching over 80 practices - including why autonomy, meaningful recognition, and continuous improvement systems are critical to fulfilment at work.If you’re feeling stuck in survival mode, this conversation will challenge you to lead with greater intention, energy, and empathy - and to redesign systems before burnout redesigns your team.
- Feb 12, 202624 min
Beyond the Rota: Leadership, Efficiency & Change Management in Modern Vet Practice │Episode 50
What if the real key to sustainability in veterinary practice isn’t working harder - but working smarter?In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary surgeon and VetSource UK lead, David McDonald. From clinical practice to corporate leadership and tech innovation, David shares hard-earned lessons on operational efficiency, leadership maturity, and why change management may be the most underrated skill in veterinary business.They explore the hidden inefficiencies in everyday practice life, why we measure the wrong data, how better systems can improve wellbeing (not just profit), and why so many teams struggle with change. If you're a practice owner, leader, or ambitious vet looking to future-proof your business without burning out your team - this episode is essential listening.
- Jan 29, 202627 min
Insurance, AI & a Little Bit of Magic: Simplifying Veterinary Practice for the Next Decade - Episode 49
Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way?In this episode of Modern Veterinary Practice, host Jack Peploe is joined by Garry Nelson, Managing Director of Wisentic Pets UK. Drawing on decades of experience across insurance, technology and claims automation, Garry explains why pet insurance is uniquely complicated, how AI can remove friction from practice workflows, and what the UK can learn from Sweden’s real-time, fully connected insurance model.From automated clinical notes and instant claims to a vision of the veterinary clinic in 2030, this conversation explores how technology – when done properly – can feel a little bit like magic.
- Jan 15, 202626 min
Culture, Care, and the Future of Veterinary Practice - Episode 48
In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ian Stroud and Francesca Verney, co-founders of Pet People Vets, to explore what “human-first” veterinary care looks like in reality. From intentionally designing culture and recruiting for values, to preventing burnout, fostering innovation, and leading with vulnerability, this conversation dives deep into how prioritising people leads to better outcomes for teams, clients, and patients - and why the future of the profession depends on it.
- Dec 18, 202533 min
But What About the People? | Episode 47
Veterinary technology is everywhere - so why do so many teams feel more stretched than supported? Recorded live at London Vet Show, host Jack Peploe is joined by Ben Sweeney (founder of Vidivet) to unpack tech saturation, burnout, and the gap between what tools promise and what practices actually experience. They explore hyper-personalisation, rebuilding trust after bad rollouts, and how tech can enhance human connection by protecting consult time and improving consistency for clients and teams.
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About Modern Veterinary Practice
In the Modern Veterinary Practice Podcast we examine ways of increasing efficiency, improving your teams work environment, elevate your clients experience and drive profit into the business. For 20 minutes we will interview real-life practice owners, practice managers and thought leaders within the industry, examining the different areas of a modern veterinary practice, helping you to tackle the necessary steps in transforming your practice into a modern veterinary practice.
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Frequently Asked Questions
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It's a free AI-powered email that summarizes new episodes of Modern Veterinary Practice as soon as they're published. You get the key takeaways, notable quotes, and links & mentions — all in a quick read.
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When a new episode drops, our AI transcribes and analyzes it, then generates a personalized summary tailored to your interests and profession. It's delivered to your inbox every morning.
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Modern Veterinary Practice covers topics including Business, Management. Our AI identifies the specific themes in each episode and highlights what matters most to you.
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