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by John Michael
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- May 13, 20257 min
MAD Steps You Can Take to Reduce Friction and Design for Success
Have you ever stood frozen in front of a wall of choices, uncertain, overwhelmed, quietly panicking? I remember the first time my wife asked me to buy tampons. A simple task, undone by endless options. Today’s world feels like that too. We scroll Netflix for an hour and watch nothing. We swipe through dating apps without connection. We face endless job options and still feel lost. More choice doesn’t bring more freedom. It often brings paralysis. Nathan’s story begins here. His “open system” stifled action. Romans 12:3 reminds him who he really is, and what good leadership must make possible.MotivateWhy should you care about choice architecture? In "Seven Steps to One Click," Nathan learned that despite his good intentions, his complex innovation process created barriers rather than opportunities. The same principle applies to any leadership situation: the environment you create either enables or inhibits desired behaviours.As Nathan discovered, even a well-designed process can fail if it requires too much effort from participants. When he reflected honestly on Romans 12:3 about thinking of himself "with sober judgment," he realised he had created a system that worked for him but not for others.Choice architecture affects every area of your leadership: team engagement, project participation, communication effectiveness, and even your own habit formation. By understanding how to structure choices, you can lead more effectively with less resistance.Acquire KnowledgeWhat is choice architecture? Choice architecture refers to the way choices are presented and how that presentation affects decision-making. Key principles include:* Default options matter tremendously - most people accept whatever option requires no action* Reducing friction increases participation - every step, click, or field reduces completion rates (For evidence look at Amazon.com)* Visual prominence guides attention - what stands out gets noticed and acted upon* Limited options prevent decision paralysis - too many choices can lead to no choice at all* Social proof influences decisions - showing what others are doing encourages similar behaviourIn the story, Nathan's transformation came when he learned: "Choice architecture isn't about forcing people to make the 'right' choice. It's about making the beneficial choice the easiest one to make."Research in behavioural economics shows that small changes in how options are presented can have dramatic effects on outcomes, without restricting freedom of choice.Knowledge Application* How can you apply choice architecture principles? Start by examining one team process or initiative that isn't generating desired participation:* Map the current journey - Follow the exact steps someone must take to participate* Identify friction points - Note every place where effort is required or confusion might occur* Count the steps - The more steps, the fewer people will complete the process* Question necessity - For each requirement, ask "Is this truly essential?"* Consider defaults - Could participation be the default, requiring opt-out rather than opt-in?Like Nathan's sticky note reminder to "Make the right choice the easy choice," create your own trigger to examine processes through this lens. Before implementing any new initiative, ask: "How can I remove friction here?"Empower* What specific steps can you take this week? Choose one initiative or process to redesign using choice architecture principles:* Simplify to one step - Can you reduce initial participation to a single action?* Create visual triggers - Design prominent visual cues that draw attention to desired actions* Set helpful defaults - Change opt-in to opt-out where appropriate* Show progress - Make participation visible to create social proof and momentum* Celebrate early adopters - Publicly recognise those who engage, encouraging others to joinRemember how Nathan completely redesigned his innovation process overnight? You don't need to overhaul everything at once. Start with one important process where participation matters most.As Nathan learned when he distributed authority to innovation squads, empowering others is itself a form of choice architecture—makin
- Apr 24, 20256 min
MAD Steps You Can Take for "The Eyes of Discernment"
MotivateWhy this matters to you: Character assessment skills are crucial in today's workplace where team dynamics significantly impact outcomes. Research shows that while competent but low-character individuals may deliver short-term results, they often create long-term damage through decreased team morale, increased turnover, and ethical compromises. By developing your ability to assess evidence about character—not just competence—you'll make better decisions about who to trust, promote, and collaborate with.Reflection questions:* Think of a time when someone's character (rather than competence) significantly affected your team. What happened?* How confident do you currently feel in your ability to objectively assess character?* What personal values make character assessment important to you?Acquire KnowledgeKey principles to understand:* Behaviour vs. Character: Behaviour is what someone does; character reflects the consistent patterns and values behind those behaviours.* Evidence Types: Direct (personal) observations, consistent patterns, corroborating accounts, and contextual factors all constitute evidence.* Cognitive Biases: Be aware of confirmation bias (seeking evidence that confirms your existing beliefs) and halo effect (letting positive traits in one area influence your overall perception).* Neuroscience Insight: When assessing others, our brains activate different neural pathways for competence (prefrontal cortex) versus warmth/character (limbic system).* Biblical Wisdom: "Above all else, guard your heart, for everything you do flows from it" (Proverbs 4:23) reminds us that character ultimately determines actions.Learning resources:* Observe interactions in meetings with heightened awareness* Create a "character assessment journal" for one week* Review the Difference Makers podcast episodes on discernmentKnowledge ApplicationTiny habits to build this skill:* Trigger: After every significant interaction with a colleague Action: Document one specific behavior you observed Reward: Check off your consistency streak in your journal* Trigger: When making decisions about team allocation Action: Consider character evidence alongside competence Reward: Note improved team dynamics in your reflection log* Trigger: When you feel a strong reaction to someone's behavior Action: Pause and separate observation from interpretation Reward: Experience increased clarity and reduced emotional reactivityEmpowerOvercome common obstacles:* If you fear misjudging others: Focus on patterns rather than isolated incidents* If you struggle with confrontation: Practice articulating observations without accusatory language* If you doubt your perceptions: Seek specific corroboration rather than general opinions* If you worry about being subjective: Document concrete examples with dates and contextsSupport structures:* Find an accountability partner who values character assessment* Schedule weekly reflection time to review your observations* Create a personal framework for evaluating patterns of behaviorReviewTrack your progress:* How consistently do you document observations?* Are you becoming more comfortable distinguishing between behavior and character?* Can you identify specific instances where your improved assessment led to better decisions?Success indicators:* Increased confidence in your judgments about others* More nuanced understanding of character vs. competence* Better team decisions based on comprehensive assessment* Reduction in "character surprises" from people you work withShareMultiply your impact:* Mentor a colleague in developing their assessment skills* Introduce character assessment frameworks in team discussions* Share specific examples (appropriately anonymized) of how character assessment improved outcomes* Advocate for balanced evaluation processes that consider both results and relationshipsPractical ways to implement:* Introduce a brief "lessons in discernment" sharing at team meetings* Create a resource document with your key learnings
- Apr 8, 20251 min
Emotional Awareness - MAD Steps
This is a free preview of a paid episode. To hear more, visit differencemakers.substack.comAfter reading "Ash's Struggle for His Own Heart," here's how you can apply these learnings to your own leadership journey using the MAKERS framework:Motivate* Recognise your own internal battles: Like Ash, acknowledge times when your emotional reactions don't align with your leadership goals.* Identify what's at stake: Consider how your emotional regulation affects your team relationships and career progression.* Connect with personal values: Reflect on how better emotional awareness aligns with your core values as a leader.Acquire Knowledge
- Mar 13, 20251 min
Who’s Your Caddie? MAD Steps
This is a free preview of a paid episode. To hear more, visit differencemakers.substack.comAs a leadership coach, I've seen how shifting perspectives can transform not just decisions but entire careers. Ed's journey from overwhelmed manager to insightful leader isn't just a story—it's a pathway you can follow this week. Let me guide you through practical steps to implement the "Who's Your Caddie?" approach in your own leadership context.differencemakers.substack.comMotiv…
- Feb 12, 20256 min
Intentional Formation MAD Steps
This is a free preview of a paid episode. To hear more, visit differencemakers.substack.comMAD Coaching Habit ObjectivesThe main learning objective of this MAD Coaching Guide is to help you understand and engage in the process of intentional formation. You will learn to:* Identify the forces that are shaping your life.* Conduct a formation audit to become more self-aware.* Implement practical steps to take back control of what you choose forms you and your future and foster intentional growth.Key Topics* The Forces of Formation: Habits, Relationships, Stories, Environment, Time and Experiences (HRSET)* Conducting a Formation Audit: Self-awareness and Reflection.* Practical Steps for Intentional Life and Spiritual Growth.Read the story first:Motivation: The Call to TransformationImagine waking up each morning feeling like your life is on autopilot, much like Kim did amidst the bustling streets of Singapore. With the constant buzzing of notifications, looming deadlines, and unanswered questions, her sense of purpose had dulled. This is a reality many face in today's fast-paced world. But what if you could steer your life with intention, like a ship finding its true course amid a sea of distractions? Inspired by Tom's wisdom, “Knowledge without application is like having a library in a locked room," consider unlocking your potential by intentionally shaping your life. As Proverbs 4:26-27 (NIV) reminds us, "Give careful thought to the paths for your feet and be steadfast in all your ways. Do not turn to the right or the left; keep your foot from evil." This scripture encourages intentional living by urging us to reflect on our life's direction and choices.Remember Paul tells us in Romans 12:2 "Do not conform to the pattern of this world, but be transformed by the renewing of your mind." Don’t continue allowing the social media titans and news cycles and the ways of this world be what shapes you, take back control of your own future and be completed changed by choosing to renew your mind with intentional thinking.Acquire Knowledge: Understanding the Forces of Formation - HRSETUnderstanding that your environment, habits, relationships, stories, and time—collectively known as the HRSET influences—continuously mould your brain is crucial. Neuroplasticity, the brain's ability to reorganise itself by forming new neural connections, is a powerful tool. As Tom highlighted, both science and ancient wisdom emphasise guarding your heart and mind to facilitate positive formation.Proverbs 4:23 (NIV) states, "Above all else, guard your heart, for everything you do flows from it." This underscores the importance of being mindful of what impacts you and shaping your mental and spiritual environment. Are you consciously choosing what shapes you, or are circumstances deciding for you? Reflect on the environment and inputs you've allowed into your life.HabitsHabits are powerful forces that shape our daily lives. As Charles Duhigg explains in "The Power of Habit," our routines can deeply influence our character and behavior. Reflect on your daily habits and consider how they are shaping you. Are they leading you towards positive growth or away from it?RelationshipsWe become like the people we spend time with. Our relationships with family, friends, and colleagues have a profound impact on our formation. Consider the people in your life and how they influence your thoughts, actions, and beliefs.Stories We BelieveHuman brains are wired to search for meaning, and the stories we believe shape our perception of the good life, happiness, and purpose. Reflect on the stories you have internalised from your culture, media, and personal experiences. Are they aligned with your values?EnvironmentOur environment, whether it's a small town, a global city, or the digital age, influences our behaviour and mindset. Reflect on how your surroundings shape your life and consider ways to create an environment that fosters growth.Time and ExperiencesTime and experiences are crucial in shaping our formation. Reflect on your past experiences and how they have influenced your journey. Consider how you can use your time more intentionally to foster intentional growth.Knowledge Application: Conducting a Formation AuditJust as Kim began to harness the power of intention, you too can start small. Notice how she turned off notifications, cleared her living space, and shifted her morning routine
- Dec 16, 202416 min
The Time Challenge
Welcome to this MAD Coaching Habit from Difference Makers by John MichaelThis is Kim’s Time Challenge Story.differencemakers.substack.comThe Breaking Point: When Time Slips Through Your Fingers.I glanced at my watch—10:47 p.m. Another day evaporated, and my to-do list was still glaring at me like a judgmental boss. The kids were finally in bed, Sarah was reading in the living room, and the house was quiet except for the faint barking of our dogs in the backyard. But the quiet didn’t bring peace—it merely amplified the noise in my head.Mortgage payments. School fees. That delayed project at work. The missing hamsters. Boy, that had caused a meltdown. Everything seemed to pile up and never, ever, get put away. No matter how much I tried to organise and plan, the days slipped through my fingers like water. I felt like those hamsters on their wheel, working harder and harder but getting nowhere. Maybe they’d finally seen sense and decided that enough was enough.I rubbed my chest, the dull ache making its presence known again. It wasn’t the first time. The doctor said it was stress-related, but knowing that didn’t make it better.“Kim?” Sarah’s voice interrupted my spiralling thoughts. She was standing in the doorway, her Bible tucked under her arm. “Are you okay?”“Just tired,” I replied.She walked over and sat beside me, her expression soft but serious. “I’ve been thinking… Maybe you should go to the men’s group at church next week. It might give you some perspective.”I shook my head. “I don’t have time for that, Sarah. My plate is already full.”“That’s exactly why you need it,” she said, her voice gentle but firm. “You’re trying to control everything, but you can’t. You’re not supposed to.”I stifled the snarky reply forming before it escaped my lips. Her words stung and they stuck with me as I lay in bed that night, staring at the ceiling. I thought about my chest pain, the constant pressure at work, and the nagging feeling that I was failing as a husband and father. I wasn’t managing my time. Time was managing me.☀️✨🌟✨☀️A New Perspective: The Brain, the Bible, and the Clock.I wasn’t sure why I showed up at the men’s group the following week. Maybe it was Sarah’s persistence, to keep the fragile peace, or maybe it was that lingering pain in my chest. It would be good to get a man’s Input. Either way, I found myself in the church meeting room, surrounded by a dozen guys who all looked like they had their lives together.Dave, a guy I vaguely recognised from Sunday mornings, greeted me with a handshake. “Glad you made it, Kim. How’s life treating you?”“Busy,” I replied.He smiled knowingly. “Aren’t we all?”The evening began with introductions, followed by a discussion led by Mr. Greene, a retired businessman who clearly had wisdom to spare. “Let’s talk about time,” he said. “It’s the one thing we all have the same amount of—24 hours a day. Yet some people seem to make it count, while others let it slip away. Why is that?”The room was silent.Mr. Greene continued. “Here’s the truth: You can’t manage time. You can’t create it, save it, or find it. What you can do is manage yourself and how you spend the time you’ve been given. That’s what it means to be a Time Steward.”Time Steward. The phrase hit me like a ton of bricks.“I spent years trying to control time,” Mr. Greene said. “I thought if I worked harder, planned better, and pushed myself more, I could conquer it. But all I did was burn out. I had to learn to let go of control and align my time with what really mattered—what was required of me, what aligned with my purpose, and what I truly desired.”He paused and looked around the room. “When we’re intentional about how we use our time, it transforms not only our schedules but our minds. Romans 12:2 tells us to be transformed by the renewing of our minds. That’s not just spiritual advice—it’s neuroscience. Your brain has the capacity to change through small, intentional habits.”📘📗📙📕📚Rewiring Time: Becoming a Time Steward with the RAD Habit.The next morning, I sat at the kitchen table, staring at my overflowing to-do list. Mr. Greene’s words echoed in my mind: You can’t manage time, but you can manage how you choose top spend it.I grabbed a blank piece of paper and divided it into three columns:* Required: What must I do today?* Aligned: What moves me closer to my purpose?* Desired: What brings me joy or fulfilment?At first, it was hard. I noticed how much of my time was spent on things that didn’t fit into any of those categories—busywork, distractions, tasks that could so easily be delegated. Slowly, I began to cut those out and focus on the things that truly mattered.I also deci
- Dec 12, 202414 min
Loosen Your Grip
Welcome to this MAD Coaching Habit from Difference Makers by John Michael.Differencemakers.substack.comHolding on too tightly isn’t strength—it’s fear disguised as control.This is Mel’s StoryIntroduction: The Breaking PointThey say you can’t pour from an empty cup, but lately, it felt like my cup had cracked at the base. Life had become an exhausting cycle: rushing Ellie to primary school, dropping Jack off at Kindergarten, juggling my job, and trying to manage the house while Simon traveled for work.I was up late again, staring at the baby monitor’s faint glow. Jack had been sick that day, and my mother-in-law’s voice still echoed in my mind: “A mother’s job is to look after her children, not chase some career.”Normally, I’d brush it off, but tonight it stung. I was trying so hard to be everything—perfect mum, supportive wife, competent professional. But the harder I worked, the less it seemed to matter. I was exhausted, resentful, and honestly, scared. Scared that if I loosened my grip on anything, it would all fall apart.I sighed, whispering into the silence, “Lord, I can’t do this anymore. Help me.”The Tight Grip Trap: When Control Becomes a CageThe next morning, I was running on fumes. Jack was still sick, Simon was calling from an airport somewhere in Europe, and Ellie couldn’t find her PE shoes. By the time I got everyone where they needed to be and logged into work, I was frazzled.At lunch, I vented to my friend Maria. “I feel like if I let go of even one thing, everything will collapse. I just can’t relax, even for a moment.”Maria looked at me thoughtfully. “You remind me of my golf game.”I blinked. “Your what? I don’t have time for golf. These days, I barley have time for…” Maria held up a placating hand and laughed.“When I was learning to golf, I used to grip the club so tightly because I thought that’s what it took to control the ball. But the tighter I held on, the worse my shots were. Remember that golf pro? He showed me how to loosen my grip and trust the club to do what it’s designed to do.” She smiled at the memory, “Turns out he was so right on the money. My tee shots starting going further than Dave’s, and straighter. He wasn’t so happy about it.” She smirked at that memory.Her words stayed with me all day. I realised I’d been gripping my life the same way Maria had gripped her golf club. The harder I held on, the more things seemed to spiral.That evening, as I sat in the, for once, quiet apartment, I felt God nudging me. “Trust Me,” the whisper seemed to say. Proverbs 3:5-6 came to mind: “Trust in the Lord with all your heart and lean not on your own understanding; in all your ways submit to Him, and He will make your paths straight.”I knew I wasn’t trusting Him. I wasn’t trusting the team. I was trusting me. And it wasn’t working.Unlearning Control: Understanding the ProblemLater that week, I stumbled upon a podcast while folding laundry. The speaker was talking about something called the “locus of control.” He explained that people with an internal locus believe their actions influence outcomes, while those with an external locus blame outside forces for their circumstances.“That’s me,” I thought. “I believe I have to control everything. If something goes wrong, it’s my fault. If something goes right, it’s only because I worked myself to exhaustion.”The speaker went deeper. “But here’s the trap: believing everything depends on you creates stress. It overworks your brain’s prefrontal cortex, the part that handles decision-making, until you’re burned out. When that happens, your amygdala—the brain’s fear centre—takes over, and you spiral into anxiety.”I felt seen. Every crisis, big or small, felt like an emergency I had to solve alone.The speaker ended with a powerful thought: “Your job is to take the next step, but trust God to light your path and the outcomes.”I paused the podcast, tears welling up. For so long, I’d been trying to control everything, but maybe God was asking me to let go and let Him take over.Isaiah 41:10 echoed in my mind: “Do not fear, for I am with you; do not be dismayed, for I am your God.” I realised I didn’t have to do this alone.Letting Go, Leading Strong: Practicing TrustThe next day, I decided to experiment. When my mother-in-law called to check on Jack, I took a deep breath and asked her for help. “Could you pick him up from Kindergarten tomorrow? I need a little time to catch up on work.”There was a pause—I braced myself for a lecture—but she said, “Of course.”It wasn’t perfect. I spent the afternoon second-guessing myself. But when I picked Jack up later, he was happy, and I’d had one of my most productive workdays in weeks.At work, I tried something similar. I de
- Dec 4, 202420 min
A Blueprint for Difference MAKERS
Welcome to this MAD Coaching Habit from Difference makers by John Michael.differencemakers.substack.comThis is Simon’s story.My Journey to Purpose Through Faith and NeuroscienceIntroduction: When Success Feels Hollow.A year ago, if you’d asked me how my life was going, I’d have said, “Fantastic!” I had my dream job, a nice apartment with an unblocked view, a neat EV, travel in the pointy end, 5 star hotels and the admiration of friends and colleagues. On the surface, I was sitting pretty and looking good. Inside? Oh inside was a very different matter. Inside, I was panicking and approaching a breakdown. Inside, I was feeling… empty.Nights were sleepless, my mind filled with questions I couldn’t answer: Why am I doing this? What’s the point? I had everything I thought I wanted, but none of it felt fulfilling.The shame hit hardest. How could I feel so empty when I had so much?This is the story of how I found clarity, purpose, and peace—not by hustling harder, but by learning to renew my mind and trust God with the process. With the help of my mentor, John Michael, I discovered how neuroscience and faith intersect to rewire not just how we think, but how we live. And, more importantly, what we live for.If you’ve ever felt stuck, striving but never arriving, this story is for you.The Day I Hit My Wall.The Breaking Point.It happened on a Thursday during a tense team meeting. My chest tightened, my thoughts raced, and my hands started to tingle. My mind screeched, silently, What if I fail? What if they see through me?I barely made it to the end of the meeting before locking myself in my office. My heart pounded as I stared at the wall, my breath shallow. I couldn’t keep going like this.That night, I called John Michael.“I’m falling apart,” I admitted. “It’s like I’m always on edge. I can’t stop the panic. It’s exhausting.”John, calm as ever, said, “Simon, your mind is stuck in survival mode. There’s a Proverb, 14 verse 12, that says, ‘There is a way that appears to be right, but in the end it leads to death.’ You’ve been chasing the world’s version of success—working harder, moving faster—but it’s wearing you down because it’s not rooted in purpose.”His words stung, but they hit home.“What do I do?” I asked.John’s voice softened. “Metanoia. Renewal, Simon. Romans 12:2 reminds us, ‘Do not conform to the pattern of this world, but be transformed by the renewing of your mind.’ Renewal isn’t just spiritual—it’s how God designed your brain to work. Meet me tomorrow, and I’ll show you.”☀️✨🌟✨☀️The Science of Renewal.Understanding the Brain God Designed.John’s office was a mix of a library and a lab, filled with books on neuroscience, theology, and leadership.“Simon,” he began, “your brain is a masterpiece, a poem if you like, of God’s creation. It’s designed for growth and renewal, a process called neuroplasticity. Think of your brain like a path in the woods. The more you think a certain way—whether it’s fear or gratitude—the deeper that path becomes. But here’s the good news: You can carve new trails.”“So, my brain is stuck hiking the wrong paths?” I asked.“Exactly,” John said, smiling. “Your amygdala—the part of your brain responsible for fear—has been running the show. It’s like a fire alarm going off at the slightest spark. But God gave you a prefrontal cortex too. That’s the part of your brain responsible for reflection, reason, and self-control. Practices like gratitude, prayer, and stillness help shift control from your amygdala to your prefrontal cortex.”I nodded slowly. “And Scripture?”“God’s Word is a guide for renewal,” John explained. “Take Isaiah 26: 3: ‘You will keep in perfect peace those whose minds are steadfast because they trust in you.’ When you focus on God’s truth, you’re carving new, healthier paths in your brain. God’s words are life to those who find them, and health to all their flesh.”“Another Proverb?” I asked.“Indeed,” John replied, “Proverbs 4 verse 22.” He handed me a journal. “Start here. Write down three things you’re grateful for every morning. It might feel awkward at first, but trust me—gratitude is like a muscle. The more you practice, the stronger it gets.”📘📗📙📕📚Small Steps, Big Change.Building New Habits.The first morning, I stared at the blank page in my journal. Gratitude? I wasn’t even sure where to start. Eventually, I wrote: Coffee. My house. The sunrise. It felt forced, but I remembered John’s words: “Think of this as planting seeds. Over time, they’ll grow.”One morning, I read Philippians 4:8: “Whatever is true, whatever is noble, whatever is right, whatever is pure, w
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About MAD Coaching Habits
Welcome to MAD Coaching Habits from Difference Makers, where transformation and empowerment converge to shape tomorrow's leaders. Our curated suite of courses is designed to inspire and equip you with the tools to make a meaningful impact in your personal and professional life. Grounded in Neuroscience and Biblical Wisdom. differencemakers.substack.com
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