Technology Only Works When People Do

The best software in the world will not move your business forward if your team never fully adopts it. In this episode of the Ingaged Podcast, Dean Curtis sits down with Kevin Geiger from Leap to explore the real challenge behind technology adoption in home improvement. It is not just about choosing the right tool. It is about getting alignment across leadership, management and the people who use it every day. They unpack why buy-in matters more than features, how change management shapes every rollout and why the true value of technology is only realized when it improves the day-to-day work of the people behind it. The conversation also touches on KPIs, team incentives, customer impact and the growing role AI can play when it is used to support people, not replace them. If you are evaluating new software, trying to improve adoption or wondering why good technology sometimes fails to deliver, this episode will challenge the way you think about implementation and growth.