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HVAC Know It All Podcast: Daily Summaries Delivered
by Gary McCreadie
The HVAC Know It All Podcast, hosted by HVAC and Refrigeration tech Gary McCreadie, is an industry leading show that focuses on education within the HVAC and Refrigeration Trade - Such as HVAC Maintenance Tips.
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- Yesterday22 min
AI vs Humans: How Machines Are Becoming Safer Than People with Keith Gipson Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Keith Gipson, Founder and CEO of Facil.AI and a longtime expert in controls and building automation, to discuss how artificial intelligence is changing the HVAC industry and the world around us. Keith explains what AI is, how machine learning works through pattern recognition, and why human oversight and engineering still play an important role in critical systems. The conversation covers AI in building controls, cybersecurity, automation, energy optimization, and the future of skilled trades. Gary and Keith also explore how new technologies are often met with resistance, why AI can improve efficiency and safety, and how Facil AI is helping buildings operate more effectively through autonomous optimization. In this conversation, Keith explains what artificial intelligence is and how it is being applied in building automation, controls, and energy management. He discusses how AI uses pattern recognition, why human oversight and engineering remain important, and how machine intelligence can improve efficiency in critical systems. Keith and Gary explore topics such as cybersecurity, automation, self-driving technology, and the future impact of AI on skilled trades. They also discuss Keith's experience developing AI solutions, the role of AI in optimizing building performance, and how Facil AI is helping facilities reduce energy waste through autonomous operation. Expect to Learn: - What artificial intelligence is and how it uses pattern recognition to make decisions. - How AI is being applied in building automation, controls, and energy management. - Why human oversight, engineering, and cybersecurity remain important when using AI. - How automation and machine intelligence may change the future of skilled trades and facility operations. - How Facil AI helps optimize building performance and reduce energy waste through autonomous control. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Keith Gipson in Part 1 [02:27] - AI defined: machine intelligence vs. human control [05:43] - Keith's background: IT since 1982, Honeywell tech [10:16] - Self-driving cars are 10x safer than human drivers [12:25] - Will AI take HVAC jobs? No "human optimizer" ever existed [17:10] - Introduction to FAE AI and plant optimization [19:55] - Origin of FAE AI: 20,000 buildings, 30 techs can't scale [21:59] - Each AI bot costs 11 cents/hour to run This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce
- 5 days ago22 min
AI in HVAC Is Reducing Call Time & Predicting Failures Without Replacing Techs – Jim & Joshua Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, about airflow, static pressure, and modern diagnostic tools. In Part 2, they talk about how AI and smart technology are changing the HVAC industry. They explain how tools like Scout AI give technicians fast access to accurate product data, helping them find parts, check specs, and work more efficiently on site. The discussion also covers how connected equipment and predictive monitoring are starting to detect issues early and support better service decisions. Gary, Jim, and Joshua share their thoughts on whether AI could replace technicians and agree that it will only support their work, not take their place. They also talk about how homeowners may try simple fixes, but most will still rely on skilled professionals for safe and reliable service. Gary, Jim, and Joshua discuss how AI tools and connected systems are improving efficiency for HVAC technicians. They explain how Scout AI gives quick access to compressor data, parts, and local availability, helping techs save time on the job. The conversation also covers how smart equipment and sensors can detect issues early and send alerts for possible failures. They talk about how AI may support faster diagnostics but still relies on a technician's skill to confirm problems. They finish by explaining that while some homeowners may try simple fixes, most will still depend on trained professionals for safe and reliable service. Expect to Learn: How AI tools like Scout AI help technicians quickly find compressor data and correct parts. How using mobile apps can improve speed and efficiency while working on-site. How connected equipment can detect issues early and send alerts about system problems. Why AI is a support tool that helps guide troubleshooting, not replace technician skills. Most homeowners still rely on professionals, even as information and tools become easier to access. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jim Fultz and Joshua Souders in Part 02 [02:27] - Scout AI: Uses Copeland's internal documents, not the web [04:57] - Gary's story: Finding a crankcase heater part number via app [09:07] - Will equipment predict failures and auto-alert technicians? [12:44] - Will homeowners use AI to DIY and skip technicians? [15:56] - "AI is a tool, not a solution" - can't replace human senses [19:10] - Oil change analogy (most hire pros) This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ <p dir="
- 6 days ago24 min
HVAC Sales Mistakes Contractors Make to Lose Profit by Offering Too Few Options – TJ O'Connor
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the latest Contractor of the Future Report. Based on insights from more than 1,000 HVAC contractors across the United States, TJ shares what top-performing companies are doing differently when it comes to sales, marketing, customer experience, and business operations. From proposal strategies that increase close rates to marketing investments that drive growth, this conversation is packed with actionable business advice for contractors at every stage. TJ O'Connor is a leading industry analyst focused on the HVAC channel. Through Farmington's annual Contractor of the Future Report, TJ works closely with contractors, distributors, and manufacturers to uncover trends, best practices, and strategies that help HVAC businesses grow profitability and stay ahead of industry changes. Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise - How offering four or more proposal options can significantly improve close rates - The relationship between marketing investment and business profitability - Why tracking marketing performance is essential for sustainable growth - How Google Business Profiles and online reviews influence lead generation - The importance of choosing profitable jobs instead of simply chasing volume - Why premium customers often create more long-term value than price-focused customers Timestamps: 00:00 - Introduction 01:14 - Contractor of the Future Report 02:35 - How Farmington Collected Data from Over 1,000 HVAC Contractors 04:18 - What the Top 10-15% of Contractors Are Doing Differently 06:33 - Why Offering More Proposal Options Increases Sales 09:40 - Moving Beyond Good-Better-Best Pricing Models 11:34 - Should Contractors Walk Away from Certain Jobs? 14:18 - Building a Consistent Year-Round Marketing Strategy 19:05 - The Most Effective Lead Generation Channels in HVAC 20:15 - Using Social Media and TikTok to Grow an HVAC Brand 22:12 - Why Some Customers Create More Long-Term Value Than Others 23:38 - Maintenance Plans, Referrals, and the Lifetime Value of Premium Clients Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/ Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/ Company Website: https://farmingtonconsulting.net/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
- 1 weeks ago21 min
ChatGPT for HVAC Techs to Diagnose Problems Faster and Stay Competitive - Jim & Joshua Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, to talk about how AI is starting to impact the HVAC industry and how technicians can use it in their daily work. They explain that AI is a helpful tool, not a replacement for skilled workers, and highlight how it can improve efficiency in both the field and the office. The conversation covers how AI gathers information, its limits in troubleshooting, and the importance of understanding where answers come from. Gary, Jim, and Joshua also discuss real examples, tools like Copeland's Scout AI, and how new technicians can use AI to learn faster while still building strong fundamentals. In this conversation, Jim and Joshua explain how AI is being used in the HVAC industry and how technicians can apply it in their daily work. They describe how AI gathers information from different sources and can help with troubleshooting, while still depending on the quality of the input it receives. Jim, Joshua, and Gary discuss tools like ChatGPT and Copeland Scout AI, along with real examples of using AI to solve field problems. They also cover how AI can improve efficiency in the office and field, and how technicians should use it as a support tool while continuing to build strong knowledge and skills. Expect to Learn: How AI is being used in the HVAC industry and why it is becoming more common. How tools like ChatGPT and Copeland Scout AI can help with troubleshooting. How AI gathers information from sources like forums, videos, and online discussions. How technicians can use AI to improve efficiency in both field and office tasks. How to use AI as a support tool while still building strong technical knowledge. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jim Fultz and Joshua Souders in Part 1 [02:26] - AI in HVAC - controversial but inevitable [02:59] - AI is only as good as its input data [05:32] - AI is a tool - learn it or fall behind [07:46] - Used ChatGPT to solve a real burst pipe investigation [11:28] - AI scours forums & Reddit for answers instantly [15:53] - How can new techs use AI instead of calling the boss [20:38] - Copeland's Scout AI - voice-powered lookups in the field This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ LinkedIn - Copeland: https://www.linkedin.com/company/copeland/ Follow the Host on: LinkedIn: http
- 1 weeks ago26 min
HVAC Mental Health: Imposter Syndrome in Men to Regain Confidence with Gerry Wagner Part 2
In Part 2 of this Mental Health series episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his experiences with depression, suicidal thoughts, long-term sobriety, and the challenges of maintaining mental wellness. He discusses the importance of support systems, therapy, spirituality, and setting boundaries with people who do not support personal growth and recovery. The episode highlights resilience, self-awareness, and the value of finding healthy tools to navigate life's struggles while helping others through openness and shared experiences. Gary and Gerry discuss mental health, addiction, recovery, and personal growth in the trades. Gerry speaks openly about his experiences with alcoholism, depression, suicidal thoughts, and the long journey of maintaining sobriety. They talk about the importance of support systems, therapy, spirituality, and setting boundaries with people who are not supportive of recovery. Gerry also shares how helping others, staying self-aware, and finding healthy coping tools have helped him manage life's challenges. The conversation highlights resilience, honesty, and the value of seeking help while continuing to grow as a person. Expect to Learn: Why suicidal thoughts are often connected to deep emotional pain and hopelessness. How sobriety, support groups, and professional help can play a role in recovery. Why finding the right coping tools is important for managing mental health challenges. How spirituality and personal beliefs can provide support during difficult times. Why setting boundaries and surrounding yourself with supportive people can aid personal growth. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 02 [02:27] - Is suicide a selfish act? [06:02] - Openly discussing sobriety as self-therapy [08:02] - First AA meeting: boss's shocking testimony [11:19] - Higher power without religion [13:45] - Imposter syndrome in men & the trades [18:13] - Called a drunk: owning it forever [20:09] - Cutting toxic family out for good [25:53] - Hope this helps one person look in the mirror This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products-company-llc-espco-llc/ Instagram: https://www.instagram.com/gerrythehvactrainer/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.co
- 1 weeks ago20 min
How Slow Cash Flow for HVAC Owners is Killing Growth by Delayed Invoicing – Roland Ligtenberg
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss why cash flow is one of the most important factors for HVAC and home service businesses, especially in today's repair-focused economy. The conversation explores how CRMs and field service management software help contractors invoice faster, collect payments quicker, improve customer retention, and streamline operations. They also discuss the shift from replacement-heavy business models toward repair and service work, emphasizing the importance of technical training, customer experience, maintenance memberships, and operational efficiency. Roland explains how successful contractors are adapting to a repair-driven market by improving customer experience, speeding up payment collection, implementing maintenance memberships, and leveraging technology without losing the personal touch that homeowners value. Expect to Learn: - Why fast invoicing directly impacts business cash flow - How CRMs help HVAC contractors collect COD payments faster - Why the industry is shifting from replacements to repairs - The importance of technical diagnostics over aggressive sales tactics - How maintenance memberships improve long-term customer retention - Why "happy calls" can generate more 5-star reviews and repeat business - How financing options increase estimate acceptance rates - The real impact of AI and private equity on the HVAC industry - Why local service businesses still hold a competitive advantage Timestamps: 00:00 - Introduction 00:52 - Importance of cash flow and invoicing quickly 01:46 - How Housecall Pro helps contractors collect COD payments onsite 04:39 - Cash flow vs profit margins in small business 05:47 - Shift toward repairs over replacements 11:04 - The value of technical training and diagnostics 12:01 - Marketing, maintenance plans, and customer touchpoints 12:27 - Why membership plans matter for long-term growth 13:02 - Refrigerant regulations and repair practices in Canada 14:36 - AI, private equity, and the future of HVAC businesses 19:19 - Rolan shares contact information and closing remarks Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro. 📞 Call Roland directly: (858) 215-1512 Follow our Guest Roland Ligtenberg: LinkedIn: https://www.linkedin.com/in/rolandal/ Instagram: https://www.instagram.com/rolandal/ Facebook: https://www.facebook.com/rolandaligtenberg/ Company Youtube: http://www.youtube.com/@HousecallPro Company LinkedIn: https://www.linkedin.com/company/housecallpro/ Company Website: https://www.housecallpro.com/ Company Instagram: https://www.instagram.com/housecallpro/ Company Facebook: https://www.facebook.com/housecallpro/ Follow Gary McCreadie: LinkedIn: htt
- 1 weeks ago27 min
HVAC Mental Health: Overcoming Addiction and Depression in the Trades - Gerry Wagner Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues the Mental Health Series with Guest Gerry Wagner, President of Education, Services & Products Company LLC (ESPCO LLC). Gerry shares his personal journey through addiction, depression, and recovery, explaining how childhood trauma, low self-esteem, and learning challenges affected his mental health from an early age. He opens up about his struggles with alcohol and drugs, reaching a breaking point at age 30, and maintaining over 35 years of sobriety. Together, they discuss the impact of mental health in the trades, the importance of seeking help, and the ongoing challenge of managing depression while building a successful career and life. This episode continues the mental health series with a conversation about addiction, depression, and recovery in the trades. Gerry joins Gary to share how childhood trauma, low self-esteem, and learning challenges shaped his early life and led him toward alcohol and drug use at a young age. He explains how addiction affected his relationships and brought him to a breaking point at age 30, which ultimately led him to seek a different path. Gerry also speaks openly about living with depression, coping with suicidal thoughts, and maintaining more than 35 years of sobriety. The conversation highlights the importance of seeking help, building healthy coping skills, and having honest discussions about mental health in the trades. Expect to Learn: How addiction and depression can affect people in the trades. How childhood trauma and low self-esteem can shape mental health. Why sobriety and recovery require ongoing effort and support. How lack of sleep can make mental health struggles harder. Why seeking help and talking openly about mental health is important. Episode Highlights: [00:00] - Intro to Gerry Wagner in Part 1 [03:39] - Pushback: "Soft technicians" argument addressed [06:13] - Gerry's sobriety: March 21, 1991 & last bender [11:18] - Rock bottom: Patricia leaves [12:37] - Root causes: Dysfunctional family, learning disability [18:43] - Why Gerry avoids antidepressants (fear of losing training personality) [23:26] - Suicidal thoughts as first reaction & daily exhaustion This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products- company-llc-espco-llc/ Instagram: https://www.instagram.com/gerrythehvactrainer/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: <a hr
- 2 weeks ago24 min
How Missed Calls Are Killing HVAC Owners to Unlock Millions in Revenue with Roland Ligtenberg
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Roland Ligtenberg, Co-Founder and SVP Growth & Innovation at Housecall Pro to discuss how home service businesses scale from "one-man truck" operations into professional, systemized companies. Roland shares the origin story behind Housecall Pro, the operational bottlenecks that keep HVAC businesses stuck between $1M-$2M in revenue, and how AI-powered tools are transforming customer communication, call handling, and back-office operations for contractors. Roland also explains how AI-powered tools are changing the game for small contractors by improving customer communication, handling inbound calls, and helping business owners reclaim their time. Over the past 13 years, Roland has helped thousands of contractors modernize their operations by replacing pen-and-paper systems with software that streamlines scheduling, dispatching, invoicing, customer communication, financing, and AI-powered automation. Roland shares firsthand insights from working with HVAC, plumbing, and electrical businesses at every stage of growth from moonlighting technicians to multi-truck operations scaling beyond seven figures. Expect to Learn: - Why the original "Uber for home services" model struggled in HVAC and trades - How contractors used spreadsheets, calendars, and pen-and-paper before FSM software - The operational bottlenecks that stop contractors from scaling past $1M-$2M - Why answering the phone is the first major scaling challenge - The role AI is playing in customer service and call booking - How AI-powered office tools can improve professionalism and customer experience - Why elite office managers remain essential even in an AI-driven future - The importance of systems, SOPs, and repeatable workflows - Why online reviews compound over time and become a major growth driver Timestamps: 00:00 – Introduction 01:01 – The original "Uber for home services" idea 02:50 – The evolution from pen-and-paper to digital systems 04:40 – Why many contractors still use paper systems in 2026 05:43 – How FSM software helps contractors look more professional 08:30 – Financing, customer experience, and growing a small business 09:50 – Why HVAC businesses get stuck between $1M–$2M revenue 14:26 – The importance of answering the phone quickly 15:20 – AI-powered phone answering and booking systems 20:17 – Why humans still matter in operational workflows 20:30 – Cash flow, invoicing speed, and getting paid faster 21:19 – The rise of the repair economy in HVAC Want to learn how top HVAC contractors are improving cash flow, streamlining operations, and using AI without losing the personal touch? Connect with Roland Ligtenberg and discover how modern field service businesses are scaling smarter with tools like Housecall Pro. 📞 Call Roland directly: (858) 215-1512 This Episode is Kindly Sponsored by: - PartsTown: https://www.partstown.com/hvac-parts - Podium: https://podium.com/knowitall Follow our Guest Roland Ligtenberg: LinkedIn Profile: https://www.linkedin.com/in/rolandal/ Instagram: https://www.instagram.com/rolandal/ Facebook: https://www.facebook.com/rolandaligtenberg/ Company YouTube: http://www.youtube.com/@HousecallPro Company LinkedIn: <a href= "https://www.linkedin.com/company/hous
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