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Hospitality Daily Podcast: Daily Summaries Delivered
by Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 2 days ago40 min
Great Guest Experiences Start With Employee Wellbeing - Emily Johnson, Joli Barfield, and Kristi Ellingsworth
In this episode, Emily Johnson, the Founder and CEO of Elevate Hospitality Collective, brings together Joli Barfield, Corporate Director of Human Resources, and Kristi Ellingsworth, Director of Hospitality, both at Dartcor Enterprises, to explore why great guest experiences begin long before a guest arrives. Drawing on experience across hotels, restaurants, HR and operations, they explain why employee wellbeing is more than a benefits program. It's a leadership and operational practice that s...
- 1 weeks ago6 min
What I'm Learning From AI Companies as a Hotel Leader - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares what watching AI companies can teach hospitality leaders: continuous improvement as a way to win in a business that's "always done it this way," AI as a research tool, and rethinking how you communicate with the next generation joining your team. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want t...
- 1 weeks ago11 min
Three Ways Hotels Strengthen Their Communities - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares the three layers of impact a hotel can make on its city: a gathering place, an economic engine, and a career catalyst that keeps talent home. You'll hear what she learned advocating for the neighborhood on the board of the Union Square Partnership, including the 14th Street mural painted by a couple hundred volunteers, and the city-first strategy behind the Detroit EDITION. A few more resources: If you're new...
- 1 weeks ago14 min
The Guest Experience Begins Before the Hotel Opens - Christina Poon
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how she's building a great hotel guest experience before the property opens. She talks about recruiting leaders in a place where she started with zero network, hiring for attitude plus operational readiness, and designing the guest experience while the building is still under construction. You'll hear why she meets every candidate one-on-one instead of relying on CVs, plus the W Hotels chef collaboration that ...
- 1 weeks ago13 min
How Vision Guides the Moves You Make - Christina Poon, Detroit EDITION
In this episode, Christina Poon, the General Manager at the Detroit EDITION, shares how vision guides the moves you make as a hotel leader and throughout your career. You'll hear how Christina builds a property vision with owners and the team, why she compares each hotel chapter to making a movie, and how her yearly personal review helped lead her from New York to a construction site in Detroit. Listen to the first part of our series: The Unexpected Joy of a Career in Hospitality A few more...
- 1 weeks ago11 min
The Unexpected Joy of a Career in Hospitality - Christina Poon
Christina Poon, General Manager of the soon-to-open Detroit EDITION, shares the story of how an unexpected career recommendation led her into hospitality and why she's never looked back. She reflects on the power of human connection, creating lasting guest experiences, and building a career aligned with your personal values. Christina also explains why she began documenting the realities of hotel leadership on LinkedIn, offering aspiring hospitality leaders a rare behind-the-scenes look at th...
- 3 weeks ago25 min
What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen
In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel more human, and why she believes an awe-inspired hotel moves guests from memorable to transformational. She also gets into the science of awe through the work of UC Berkeley's Dacher Keltner, author of Awe: The New Science of Everyday Wonder. Connect with Milou: LinkedInInstagra...
- 4 weeks ago11 min
Scaling Hospitality Without Losing What Makes You Special - Lily Wecker, Aethos
Scaling a hospitality brand is about more than adding new properties. The real challenge is preserving the culture, service, and sense of connection that made the brand successful in the first place. In this episode, Lily Wecker, CEO of Aethos, shares how the company approaches growth by investing in people first, choosing locations with intention, and expanding alongside the communities they serve. She explains why culture is the foundation for scaling and why staying true to your identity m...
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Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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