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Hospitality Daily Podcast: Daily Summaries Delivered
by Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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- Today39 min
Why I'm Building an AI-Native Hotel Management Company - Sloan Dean, AI Hospitality Group
Sloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI; the pressure on hotel owners; and how he's approaching recruiting, sales, and daily operations through hotel partnerships. Sloan also explains his profit-sharing management model and what he believes this approach could mean for hotel associates, owners, and guests. Links: AI Hospitality GroupSloan’s newsletter: Services Are the New So...
- 4 days ago24 min
Cornell's Chris Anderson: Why Hotels Can't Wait on AI
In this episode, Cornell professor Chris Anderson shares why hotels cannot afford to treat AI as a "wait-and-see" issue. Drawing on research he conducted about how different traveler segments use AI, he explains why hotel discovery is becoming more contextual and why reviews and trusted third-party information matter. We also discuss what hoteliers can test now, why integrated technology will matter more, and how more specific guest requests could eventually change what hotels offer. Chr...
- 1 weeks ago1h 9m
Authentic Leadership and Why Kindness Wins - Charlotte Weatherall, Corinthia London
In this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares what she has learned about building a career and leading as herself. Charlotte explains how her sales and marketing background prepared her to become a GM, why trusting her team shapes the guest experience, and how she balances ambition with family life. She also shares what hospitality needs to change to support women’s progression a...
- 1 weeks ago10 min
My Positive (and Negative) Experiences with AI in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a recent experience with AI as a guest, and then what it's like providing service in a world where more and more people use AI as they travel. Previous episodes with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experience That Earned Us Michelin’s Three Key Distinction A few...
- 1 weeks ago8 min
How to Train Your Teams for Excellence in Hospitality - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, shares a few thoughts on how to train your teams for excellence. Previous episodes with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experience That Earned Us Michelin’s Three Key Distinction A few more resources: If you're new to Hospitality Daily, start here. You can s...
- 1 weeks ago9 min
What Should Stay Consistent in Hospitality, and What Should Change? (Jeff Wielgopolan, Meadowood Napa Valley)
Jeff Wielgopolan of Meadowood Napa Valley explains what it means for a guest experience to be consistent within itself, with the setting, language, and service all fitting together. He shares how that coherence can look different across properties and individual guests, including a bellman in Johannesburg whose personal response met him exactly where he was after a long journey. More conversations with Jeff: The Energy of ExcellenceThe Fundamentals of Service in Luxury HospitalityThe Experie...
- 2 weeks ago9 min
The Energy of Excellence - Jeff Wielgopolan, Meadowood Napa Valley
Jeff Wielgopolan, Service Director at Meadowood Napa Valley & The Napa Valley Reserve and former Senior Vice President of Learning & Development at Forbes Travel Guide, joins us to explore what excellence looks and feels like in hospitality. He explains why you often sense the quality of a hospitality experience within the first minutes, and how team energy, attentiveness, and simple acts of service shape the guest experience. You’ll hear examples from Meadowood and Raffle...
- 2 weeks ago14 min
Summer Road Trip Reflections: What Stood Out Driving Coast to Coast - Josiah Mackenzie
This summer, Hospitality Daily founder Josiah Mackenzie did something he’d wanted to do for years: drive across the U.S. coast to coast. In this episode, he shares some of the experiences that stood out to him, what he appreciated as a guest, and how an evening gone wrong reminded him how important hospitality is. Mentioned in this episode: evo Hotel Salt Lake City Conversation with Kevin Masse of Small State Provisions Share with Josiah what stood out to you about your travel...
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Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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