How Phillips 66 Improved its Ethics and Compliance with "Metrics That Matter"

Phillips 66 is a Fortune 500 American multinational headquartered in Houston, Texas. It is a global leader in the energy industry, specializing in petrochemical refining, transporting, marketing, and research & development. It also supplies and provides marketing support to filling stations across the United States under the Phillips 66, Conoco and 76 brands. As a public company, a major multinational, and a member of the heavily regulated energy industry, Phillips 66 has significant corporate compliance obligations to uphold. And that makes measuring and reporting program efficiency absolutely crucial to the program’s success. And under the “Metrics That Matter” initiative, Kristin Andrade (Manager, Office of Ethics) and Tom Lucek (Senior Advisor, Ops, Data Reporting & Tech) share how the Global Ethics & Compliance team at Phillips 66 has created a robust data ecosystem that empowers and advances its program. Chapters (00:02:17) - Putting structure around a large body of disconnected data(00:06:04) - Use of training dashboards captured how well the team was making use of targeted training(00:07:52) - How to interrogate the data & decide which trends to pursue(00:10:26) - Using AI to build a Board-ready narrative for the CCO(00:14:09) - How this builds support for the E&C program(00:15:49) - Cultivate a strong relationship with measurement & metrics