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Dental Unfiltered: Daily Summaries Delivered
by Matthew Brown
This show covers a range of topics related to dentistry with insights from industry professionals. Andrew and Matthew lead discussions on various aspects of dental practice. The podcast aims to provide valuable perspectives for navigating the ever-evolving landscape of dentistry. Here you will find unbiased information about the industry and tools to help in your dental practice.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 3 days ago15 min
Episode 229 | Management Unfiltered | When Should A Leader Step In VS Step Back
In this episode of Management Unfiltered, hosts Zach Shelley and Kirk Teachout explore the leadership balance every practice owner, office manager, and team leader needs to master: knowing when to step in, when to step back, and when helping may actually be holding your team back.They discuss how to address small issues early, hold people accountable in private, praise them in public, and gradually give team members the autonomy they need to grow. Zach and Kirk also share practical strategies for avoiding micromanagement, communicating new expectations, delegating outcomes instead of tasks, and developing future leaders who can solve problems without you.The conversation also covers the “apology meeting,” the dog-leash analogy for building trust and independence, and the rubber-versus-glass framework for deciding which situations your team can safely learn from and which require immediate intervention.Finally, Zach and Kirk examine how virtual assistants can help practices reduce administrative burdens, lower overhead, and reclaim valuable time. They cover common VA responsibilities, including insurance verification, patient communication, schedule audits, data collection, and content creation, while highlighting important compliance, privacy, and data-security considerations.If you want to build a stronger team, create a healthier practice, and stop being the bottleneck, this episode offers practical guidance for leading with clarity, trust, and intention.
- 5 days ago17 min
Episode 228 | Dental Unfiltered | Executive Meetings
In this episode of Dental Unfiltered, hosts Matt Brown and Dr. Vallo discuss how dental practice leaders can protect their time, empower their teams, and create more effective meetings. They explore why executives shouldn’t attend every meeting, how a clear chain of command prevents unnecessary interruptions, and why leaders need to trust their teams to solve problems independently.They also explain how to structure productive executive meetings with a regular cadence and clear agenda, while giving emerging leaders the opportunity to develop, make mistakes, and grow. The key takeaway: strong leadership means knowing when to step in, and when to step back.
- 1 weeks ago1h 12m
Episode 227 | Clinical Unfiltered | Dental Shark N Tell Event
What if the fastest way to grow your practice is to stop treating sales, financing, and specialist referrals like separate problems?In this powerhouse episode of Dental Shark and Tell, Dr. Sausha sits down with a lineup of top clinicians and industry voices to break down the exact operational playbooks that move high-value cases forward.Inside this episode:Building a Front-Office Sales Department: Dr. Andrew Vallo reveals the exact KPIs, daily deposit tracking, and "2-2-2 follow-up system" his group uses to drive treatment acceptance and team accountability.Unlocking Big-Ticket Treatment Acceptance: Carla Vallo (Cherry) breaks down how smart third-party financing transforms checkout conversations, removes sticker shock, and prevents patients from walking out the door.B2B Growth & Digital Opportunities: How leveraging LinkedIn can open unexpected KOL, research, and B2B doors for clinicians.Bringing Specialty Procedures In-House: Advanced strategies covering photogrammetry, 3D printing, implant salvage, and full-arch workflows that lower lab costs and improve prosthetic accuracy.The Reality of Specialist-Led Expansion: Vanessa delivers a candid breakdown of safety, billing, sedation protocols, and crash cart requirements, answering the ultimate question: Is bringing a new procedure in-house worth the risk?Stop guessing and start scaling with repeatable systems. Whether you’re an associate, practice owner, or team lead, this episode is packed with immediate, high-impact strategies.🎧 Stream the full episode now!
- 1 weeks ago36 min
Episode 226 | Dental Unfiltered | 3 Letters to Increase Revenue
Patient financing is often treated like a last resort, but it may be one of the most powerful tools a dental practice has to help patients move forward with needed treatment while improving practice growth.Matt Brown, Dr. Andrew Vallo, and Chase from HFD discuss how financing can increase treatment acceptance, improve patient access, and create a more stable financial future for dental practices. They explore why practices should offer financing proactively, rather than waiting until a patient says they cannot afford care.You’ll hear how financing can:Help patients access comprehensive treatmentIncrease average patient valueImprove treatment acceptance and collectionsGive patients more manageable monthly payment optionsSupport patients across different credit profilesReplace outdated assumptions about who should or should not applyBecome a measurable practice KPI through credit applicationsThe conversation also covers the importance of role-playing financing conversations with treatment coordinators, presenting specific approval amounts and monthly payments, and making financing part of a consistent patient experience, not an awkward final option.If you’re a dentist, treatment coordinator, or practice leader looking for practical ways to remove financial barriers and grow your practice, this episode offers a fresh perspective on why patient financing can be a win for both the patient and the practice.
- 2 weeks ago22 min
Episode 225 | Management Unfiltered | The Difference of Being Nice vs Kind
This episode of Management Unfiltered explores the difference between being nice and being kind in dental practice leadership.Kirk Teachout argues that “nice” people tell you what you want to hear, while “kind” people tell you the truth you need to hear—even when it creates discomfort. He explains how filtered feedback can allow scheduling problems, collections issues, and poor decisions to grow into expensive crises.The episode covers:How to distinguish real truth-tellers from people who simply agree with youFive tests for evaluating coaches, friends, advisors, and colleaguesWhy mentors may risk your friendship for your successFour ways practice owners can make it safe for their teams to share bad newsHow to build a personal “board” of people who will challenge your decisionsThe weekly assignment: ask someone, “What is one thing about how I run this practice that I do not want to hear?", then listen without defending yourself.
- 2 weeks ago44 min
Episode 224 | Dental Unfiltered | AI in Dental
In this episode of Dental Unfiltered, host Matt Brown sits down with Kevin from Mango Voice and Danny from Evora to unpack the good, the bad, and the ugly of AI in dentistry. They discuss where AI is genuinely helping practices today, why compliance and data privacy matter, and how breaking down data silos could shape the future of dental workflows.#DentalUnfiltered #DentalAI #Dentistry #DentalPodcast #AIinDentistry #DentalPractice #DentalTechnology #PracticeManagement #DentalCompliance #HIPAA #PatientExperience #DentistLife #MangoVoice #Evora #HealthcareAI
- 3 weeks ago23 min
Episode 223 | Management Unfiltered | Why We Struggle With Associates
Hiring an associate should scale your practice, not add to your headaches. So why do so many associate relationships fall apart within the first year?In this episode, we break down why practice owners struggle to retain and empower associates, from hoard-worthy case selection to total onboarding breakdowns. More importantly, we share the exact blueprint to set your next associate up for immediate success, high production, and long-term retention.Inside this episode, you’ll learn:The Onboarding Trap: Why dumping a schedule on day one ruins associate confidence.Case Allocation Fixes: How hoarding top-tier procedures starves your associate’s growth (and hurts your bottom line).Treatment Alignment: Setting clear treatment-planning standards so your team presents a united front.Early Metric Tracking: Reviewing goals early enough to catch performance drift before it’s too late.Team Support: Involving your existing staff so your associate feels backed from day one.Stop repeating the high-turnover cycle and start building a high-producing team. Tune in now! 🎧
- 3 weeks ago31 min
Episode 222 | Dental Unfiltered | Reclaim Your Operatory w/Dr. Aaron Nicholas
Speed and quality aren’t opposites, when you have a true clinical system, they actually depend on each other.In this episode of Dental Unfiltered, Matt Brown sits down with clinical coach Dr. Aaron Nicholas to unpack why relying on “what feels best in my hands” is often just a defense mechanism for having no standard at all. Aaron breaks down how eliminating wasted motion, timing your procedures, and treating your operatory like an F1 pit crew creates predictable, high-level dentistry without cutting corners.Whether you feel trapped in the operatory or want to give your team a clear, repeatable workflow, this conversation offers a practical blueprint for turning chair-side efficiency into better patient experiences, higher case acceptance, and hours back in your week.
About Dental Unfiltered
This show covers a range of topics related to dentistry with insights from industry professionals. Andrew and Matthew lead discussions on various aspects of dental practice. The podcast aims to provide valuable perspectives for navigating the ever-evolving landscape of dentistry. Here you will find unbiased information about the industry and tools to help in your dental practice.
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