Spotlight: AI, trust, and the future of broking

AI is becoming a fundamental part of the broking toolkit, but as technology takes on more of the process, questions around trust, accuracy, and human judgement are becoming harder to ignore. How should brokers balance new technology with the trust at the heart of the profession? Broker Daily's Julian Barnes sits down with Accurateli founders Ben Callaghan and Joel Wyld to explore where AI and technology platforms fit into mortgage broking and what they mean for the broker-customer relationship. The conversation looks at data security, accuracy, and the role of broker judgement, as well as whether taking some of the processing out of broking could give brokers more time to focus on customers. What's covered: Where AI can add value and where broker judgement still matters. The trust, accuracy, and security questions around new technology. Whether technology could make broking more relationship-driven. Listen to the latest Broker Daily Spotlight to explore the changing relationship between technology and trust in broking.