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by Adyen UK
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- Aug 22, 202326 min
Reading the tea leaves: What awaits?
The food and beverage space has done a lot of evolving over the last decade. And after some unprecedented circumstances, it experienced some short but rapid stages of advancement, bringing us new technologies that are now commonplace. As time goes on, and stability is challenged once again with factors such as a cost of living crisis, the industry carries on its steady modernisation, making it fit for the consumers of the future. But what does this future look like? In our final episode of the season, we’ll be putting this question to our experts to find out what advances are around the corner for food and beverage businesses. Because as we’ve learned over the last few episodes, F&B brands don’t just sell food, they help build communities and, in extreme cases, provide a lifeline to customers. In this episode of Beyond Retail, we’ll hear from CEO and Co-Founder of Storekit, Christophe Delacroix, on how the relationships between brand and consumer will continue to grow. We’ll learn about changing customer values to discover what F&B businesses will need to prioritise in the future to keep their patrons happy, and we’ll find out about the role delivery will play in years to come. We’ll also speak with Director of Strategy and Development at Crown Creative, David Carofano, to discover how physical restaurants will continue to adapt as consumer needs around speed, safety and comfort continue to shift. David also explains how F&B brands are getting creative with the use of their spaces in an effort to combat the challenges arising from smaller locations and rising costs. And finally, we’ll hear from Global Head of Unified Commerce at Adyen, Brian Dammeir, who walks us through future trends to help us understand the needs businesses must to cater to. Plus, Brian will guide us through the role unified commerce will play and explore the further benefits it’ll have on businesses and consumers alike. If you want to find out more about technology and behavioural trends, visit Adyen.com/en_GB for more.
- Aug 8, 202336 min
Feeding consumers’ evolving appetite
The pandemic taught food and beverage brands how to evolve through innovation. Digital took the forefront, and convenience and efficiency became more important than ever when it came to keeping business afloat. Meanwhile, takeaway and delivery options opened up new revenue streams for restaurants and cafes, expanding their consumer base and appealing to a whole new audience. But as the industry continues to face a pressurized social climate with the current cost-of-living crisis, and recession predictions looming, brands are pivoting their attention back to the one factor that can make or break their reputation – their customers. In this episode of Beyond Retail, we hear first-hand what it takes to keep customers happy in the food and beverage space. We explore the habits and trends that are influencing the most recent developments in this ever-evolving landscape. We also discover more about the technology and software helping businesses seamlessly and efficiently manage these changing demands. We speak with Shane Mansfield, Marketing Director for Just Eat for Business, to hear more about the origins of food delivery technology, and the growing personalization features designed for increased consumer demand. Diego Masciaga, customer experience expert, author, and former-manager of the three Michelin-starred restaurant, The Waterside Inn, gives us an inside look at how restaurants are balancing identity and uniqueness in their branding and atmosphere to create memorable experiences for their customers. He also shares the changes he’s seen in consumer demographics throughout the history of his career in hospitality. And lastly Team Lead for Account Management at Adyen, Nicole McQuaid, tells us how consumer behaviours and preferences around food delivery and food ordering are shifting alongside the industry’s adaptations and societal changes. If you want to find out more about technology and behavioural trends, visit Adyen.com/en_GB/ for more.
- Jul 25, 202341 min
Creating a recipe for staff retention
Throughout this season, we’ve explored the value that atmosphere, design, and innovative tech provide when boosting customer experience. But as an industry built on people, F&B is increasingly shifting its focus inward to find new ways to enhance the experience of those who keep the businesses running – staff.In this episode of Beyond Retail, we investigate the ways in which brands are enhancing the everyday tasks of their frontline staff. We hear about the changes being made to improve the service industry, which has traditionally been associated with strenuous schedules, few employee perks, and high turnover rate. We learn about what employers are doing to make the work in this field more attractive in order to retain existing employees, and attract new staff.We speak with Robert Richardson, CEO of the Institute of Hospitality to learn about the effects a post-pandemic landscape and growing cost of living crisis are having on employee recruitment and retention rates. We also talk to Christophe Delacroix, co-founder and CEO of Storekit, who teaches us about the technology helping brands through the recruitment process, and easing the strain of service staff.CEO of TiPJAR, Ben Thomas, tells us more about tipping in the industry, explaining the complexity of increased legislation around it and sharing new initiatives aimed at promoting tip transparency between workers and employers.And Hemmo Bosscher, SVP of Platforms and Financial Services at Adyen, gives us a deeper understanding of the platforms built to alleviate pressure on food and beverage businesses by streamlining services, tasks, and functions.If you want to find out more about technology and behavioral trends, visit Adyen.com/en_GB/ for more
- Jul 11, 202335 min
Spaces designed for consumption
You may think a signature dish or culinary theme are all a food and beverage business need to develop a strong identity. But in reality, the meals served at our favourite eateries are one of many factors contributing a complex branding strategy. Food, lighting, interior design, menu layout; these and many other elements combined are what create immersive and memorable experiences for customers. And as newer and increasingly sophisticated technology continues to develop, we’re seeing more of them make their way into restaurant spaces. In this episode of Beyond Retail, we analyse the role design plays in the food and beverage space to understand how it impacts consumer experiences in cafeterias, fast food establishments, high-end restaurants and more. We examine the technologies reimagining how brands deliver convenience, and dive into what makes for great restaurant design. We speak with Adyen's VP of Product, Derk Busser to learn how F&B has evolved over the years, and hear from Harry Ridley, Automation & Emerging Technology Product Manager at Compass Group, on how brands can pick the right tech for their business. We also gain a deeper understanding of the technology-space relationship with Sergii Khomenko, co-founder of Autocanteen, while chef and broadcaster Gizzi Erskine shares her own restaurant design experience. Plus, David Carofano, Director of Strategy & Development for hospitality design studio Crown Creative, tells us how businesses can reinforce their brand through aesthetic choices. If you want to find out more about technology and behavioural trends, visit Adyen.com/en_GB/ for more.
- Jun 27, 202336 min
Bite-sized reflections
The food and beverage space isn’t what it once was – it’s much, much better. Even before the pandemic, restaurants, bars and cafes were on a steady march towards modernisation. Takeaway apps were making it possible for restaurants of all shapes and sizes to deliver to customers, and new technologies like QR codes were slowly making their mark on the user journey. But then the pandemic hit, and businesses went into overdrive. To stay open, they had to think fast to meet customer needs as expectations and regulations rapidly shifted. Ordering ahead, digital wallet payments, self-service kiosks – new technologies had burst onto the scene, permanently changing the face of the industry. In this season of Beyond Retail we explore the world of food and beverage to understand how this sector has evolved, and discover the challenges and opportunities that continue to shape its future. In this episode, we look from past to present at the immense change F&B has undertaken. We speak with Adyen’s Head of Unified Commerce, Brian Dammeir about the parallels between food and beverage and retail, and we hear from Marketing Director for Just Eat for Business, Shane Mansfield to look back at the evolution of delivery over the years. Plus, we get a restauranteur’s perspective on all this change with the help of chef, broadcaster, and award-winning food writer, Gizzi Erskine. If you want to find out more about the technology and behavioural trends influencing food and beverage retail, visit adyen.com/en_GB for more.
- Aug 8, 202233 min
Platforms for growth
Brands are spoilt for choice when it comes to business tools; POS systems, CRM databases, even social media. These technologies are just a sampling of the plethora of services available to help retailers function and evolve. But one class of tool really making a difference is platforms. Platforms for E-commerce, platforms for managing business - no matter where they’re rolled out, what they really are are platforms for growth.Platforms are allowing brands to scale faster, collect deeper insights and integrate new functionality more easily than ever before. But with more bespoke options appearing every day, and incumbent platforms continually upping their service, it's tricky to know which services to grab with both hands and which to let pass by.In this season finale of Beyond Retail, we explore the platforms that are helping brands to stay on top in light of increasing competition and decreasing disposable incomes. Join us as we speak with leading experts in the platform economy: Chief Product Officer at Epos Now, Nathan Gill; Author of 'Embedded Finance: When Payments Become An Experience', Co-founder and Chief Commercial & Growth Officer at Fiat Republic, Sophie Guibaud; and Sunday Times Columnist, Chair of the British Association of Women Entrepreneurs, and Founder of Lily Blanche Jewellery, Gillian Crawford.We discover which platforms are helping business owners manage their day-to-day operations and which integrations are bringing brands and consumers the financial tools they need, when they need them. And we'll find out how platforms such as EBay and Etsy are helping small businesses compete with household names and complementing big-brand brick and mortar.If you want to find out more about the technology and behavioural trends influencing retail, visit https://www.adyen.com/landing/online/uk/2022/retail-report to download Adyen’s latest research report.
- Jul 25, 202235 min
Data engineers are the new fashion designers
Not that long ago, you’d only expect a personalised customer experience if you were a regular repeat customer on your local high street - or if you happened to be a VIP shopping at Gucci. But that’s no longer the case. Today, a few data points can potentially give businesses a wealth of insight into their customers. And the information is already out there - all retailers need is a good data strategy to utilise it. Of course it isn’t always that simple, but businesses are getting better at capturing and using data. Adyen’s latest retail report revealed that 28% of businesses are using it to improve their services , and a further 27% are using it to build a better picture of their customers.. On top of that, many consumers today are happy to share data; 47% say they’re willing to supply information to brands in order to save time and personalise the shopping experience.In this episode of Beyond Retail we explore the importance of data and how brands are using it to gain a competitive edge. From uncovering trends, to creating unique shopper journeys, we uncover a multitude of benefits of a strong data strategy. Join us as we hear from special guests, including: team lead of Unified Commerce at Adyen UK, Joe Dupre; global DTC channel director at Brompton bicycle, Chris Matthews; and data advisor, futurist and author of the award winning book, Business Trends In Practice, Bernard Marr. Together, they explain how data can strengthen a brand’s performance and enhance consumer interactions..We discover how the pandemic affected not just footfall in-store and online sales, but how it disrupted shopper habits, creating a data black hole. Chris Matthews walks us through Brompton Bicycle’s approach to data as it shifts its business model to direct-to consumer. And Bernard Marr reveals some of the latest trends that are helping brands to gather better insights while he shares his thoughts on how GDPR is a force for good (business).If you want to find out more about the technology and behavioural trends influencing retail, visit https://www.adyen.com/landing/online/uk/2022/retail-report to download Adyen’s latest research report.
- Jul 11, 202237 min
We still love getting physical
Physical stores aren’t going anywhere. And Adyen’s latest research found that consumers support this, with 59% still preferring to shop in-store. While sensationalist news headlines might try to convince us otherwise, the truth is that the internet isn’t the brick-and-mortar killer it’s been made out to be. In actual fact, the growth of the online store isn’t so much siphoning customers from high street shops as it is augmenting consumers’ physical shopping experience and bolstering brand loyalty. High street stores, and indeed the high streets themselves, can’t rest on their laurels though. Customers still crave the in-person customer journey, but the experience needs to evolve. Stores can no longer be glorified display cases, and high streets can’t simply be centres of commerce.Consumers want to socialise while they shop again, embrace the experiences that brands create and feel part of a community when they venture out onto the high streetIn this episode of Beyond Retail, we find out why we still love getting physical and what the future of in-store shopping looks like. We also look into what retailers need to do to get customers through their doors, and why the high street can’t rely solely on retail. We hear from experts across the industry, including: in-store expert and account manager at Adyen, Milou van der Lans; business and consumer insight expert, Kate Hardcastle; chair of the High Streets Task Force, Mark Robinson; lecturer in digital economy & consumer culture, Dr. Adèle Gruen; and author of Retail Recovery: How Creative Retailers Are Winning in Their Post-Apocalyptic World, Mark Pilkington.We discover how brands in third spaces, such as pubs and cafes, are playing host to a new kind of patron - the customer-worker - and find out how these businesses are adapting to host this hybrid consumer. And we uncover what it is that motivates shoppers to get offline and on to the high street in an increasingly digital world.If you want to find out more about the technology and behavioural trends influencing retail, visit https://www.adyen.com/landing/online/uk/2022/retail-report to download Adyen’s latest research report.
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About Beyond Retail
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while.In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and convenience than ever before.But what now? What lessons should we take with us as we move forwards? And how can we ensure we’re ready for whatever’s next?To find out, host Colin Neil embarked on a journey spanning the past 10 years. Using our latest consumer research as a launch-pad, we spoke to famous brands, industry experts, and consumers on the street.The result is a five-part podcast series providing a unique insight into the rich, varied world of UK commerce in 2021 and beyond.
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