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by Carl Orsbourn
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- Mar 19, 202628 min
The State of Digital Report (2026) by QU Pos - Restaurants Are Done Experimenting. Now They Have to Execute
Send us Fan Mail Restaurants have crossed a line. AI adoption is accelerating. Digital sales are growing. Tech spend is rising. But here’s the problem… very little of it is actually working. In this episode, Carl sits down with Jen Kern (CMO at Qu) to break down the 2026 State of Digital Report and what it really tells us about the industry. This is not a conversation about trends. It’s a conversation about execution. Key themes include: Why 73% of brands are investing in AI, but only 9% see ...
- Nov 24, 202529 min
Will Synthetic Data Drive 80% of all Restaurant Decisions?
Send us Fan Mail Carl is joined by Rishi Nigam, CEO of Franklin Junction, to break down the most important stories shaping restaurants and consumer technology as we close out 2025. From GoPuff’s latest funding round to Cloudflare’s massive outage and the rising role of synthetic data, this episode looks at how operators should prepare for a rapidly changing year ahead. Topics covered: • GoPuff’s new funding and whether it signals discipline or deeper trouble • Q4 softness and why cons...
- Nov 10, 202525 min
Great Buy or Great Sell? - Spyce heads to Wonder
Send us Fan Mail Special guest host Kim DeCarolis joins Carl for a lively dive into the week’s biggest restaurant and tech stories for the last episode in Season 2. They start with American Express’s growing influence in restaurant loyalty and ask whether Amex has become the new partner of choice. Then they turn to Chipotle, where CEO Scott Boatwright is refocusing the brand around digital order accuracy — a move that says a lot about how consumer expectations have shifted. Next up: Yelp’s ne...
- Oct 13, 202528 min
Chat GPT & The End of Marketplaces?
Send us Fan Mail Are delivery marketplaces like DoorDash and Uber Eats about to be disrupted by ChatGPT? Carl welcomes Atul Sood, former McDonald’s and Kitchen United executive, to explore how AI and automation are reshaping the food world — from ChatGPT’s new app integrations to robotic hospital kitchens. Together they cover: DoorDash’s new Dot delivery robot and smart scale (2m 15) https://foodondemand.com/10012025/doordash-ceo-tony-xu-unveils-delivery-robot-and-smartscale/How ChatGPT’s App...
- Sep 29, 202530 min
Build vs Buy - The Question every Restaurant Exec must answer
Send us Fan Mail This week on The Digital Restaurant, Carl is joined by Jeremy Julian, host of the Restaurant Technology Guys podcast and CRO of CBS NorthStar, for a wide-ranging conversation on the state of restaurant technology. We dive into highlights from FSTEC, explore new benchmarks from InTouch Insight’s QSR report on voice AI & kiosks, and tackle the perennial build vs buy question that every brand faces. We also look at ChowBus’ surprising pivot from delivery platform to full-sta...
- Sep 15, 202529 min
Is First Party Ordering Losing the Fight?
Send us Fan Mail This week, Carl welcomes special guest host Markus Pineyro of Oomi Kitchen to dive into five major stories shaping restaurants and technology. Is first-party delivery really the answer? We explore the economics, customer experience, and hidden costs behind running your own fleet.Burger King’s security scare: An ethical hacker exposes vulnerabilities at RBI. What lessons should operators learn about digital risk and communication?DoorDash’s commerce platform expansion: W...
- Sep 2, 202527 min
Why Agile Marketing is the Essential Restaurant Skill in the Digital Age
Send us Fan Mail This week on The Digital Restaurant, Carl is joined by Jennifer Kern, CMO of Qu, for a fast-moving conversation about the headlines shaping restaurants, technology, and consumer behavior. We kick off with a surprising stat: half of adults are ordering kids meals. What does this say about QSR value wars, portion sizes, and how brands like CAVA and Starbucks are reframing value through experience, not just price? Next, we examine Chipotle’s partnership with Zipline (05:...
- Aug 18, 202545 min
Beware, Be Kind of Viral Influencers
Send us Fan Mail In this episode of The Digital Restaurant, Carl is joined by Emmy Award–winning storyteller Mike Duffy of Yum Crunch. Together they break down five timely stories shaping restaurants and tech: McDonald’s bets on web ordering through DoorDash—does convenience outweigh control?Yum Brands’ Byte platform fuels $9B in digital sales and rewrites the restaurant tech stack.Social listening lessons: Cracker Barrel’s backlash vs. KFC’s potato wedge comeback.Drone delivery’s tipping poi...
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