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Behavioral Science For Brands: Leveraging behavioral science in brand marketing.

Interview: Bri Williams, behavioral scientist and founder of People Patterns, on designing customer journeys that change behavior

March 25, 2026·55 min
Episode Description from the Publisher

In this episode, we chat with Bri Williams, author of The Williams Behaviour Book and managing director at People Patterns. We explore how to change behaviour inside companies, and cover a range of principles, such as the Zorro technique, the “But You Are Free” principle and “Arming Your Advocate” model.

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