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Unfiltered with Matt & Nige Podcast: Daily Summaries Delivered
by A weekly podcast about what’s really going on in insurance, and the people trying to keep up with it.
It’s hosted by Matt Connolly (CEO of Sønr) and Nigel Walsh (Global Head of Insurance at ServiceNow). Between them, they’ve spent years in and around the industry, so this isn’t theory. It’s what they’re seeing, hearing, and questioning in real time.Some weeks it’s just the two of them figuring things out out loud. Other weeks they’re joined by smart people from across insurance and tech. Founders, operators, investors, and the occasional curveball.The conversation moves between big ideas and day-to-day reality. Innovation, leadership, where the market is heading, and also family life, training, travel, and everything else that sits around the job.It’s thoughtful, honest, sometimes a bit direct, and never overcomplicated.If you work in insurance, or anywhere near it, you’ll probably feel right at home.New episodes every week. unfilteredwithmattnige.substack.com
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 5 days ago23 min
Would You Trust AI with Your Money?
This week we get into AI, money and just how much we’re prepared to trust our personal agents.Would you hand over your access to your bank account? Matt already has. Nigel’s gone even further.We also cover the changing AI landscape, the environmental impact of data centres, the latest from Lemonade and Corgi, hacked fridges, and whether AI is about to change the future of financial advice.Plus a debate about pineapple on pizza, a rather early Unfiltered Christmas party (complete with crackers and paper hats), and a new phrase from Nigel: Assets Under Intelligence. We rather like that one.And next stop, Vegas! We’re heading to Jay Weintraub’s Protectors event, where we’re hoping to get a few more Unfiltered conversations recorded.Plenty to get into this week!Enjoy.Subscribe for more Unfiltered every week. And keep the questions coming for next week’s pod! 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- 1 weeks ago24 min
hx and who wins in an agentic insurance world?
This week we’re celebrating some brilliant news for the team at hyperexponential, as Guidewire announces its move to acquire the business. A huge moment for UK insurtech and a good reason to ask what’s next for the big insurance platforms.We also get into AI optimism versus AI anxiety, the future of insurance brokers, agentic commerce, and whether the next generation of technology will completely change the way insurers operate.Plus an update on Sønr 2.0, Andrew Bailey’s warning about AI agents, Elizabeth Holmes and Theranos, and another trip to Vegas for Protectors.Oh, and Matt survived his 50-mile run around Menorca. Just about. One leg is still recovering.Plenty to get into this week!Enjoy.Subscribe for more Unfiltered every week. And keep the questions coming for next week’s pod! 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- 2 weeks ago29 min
ITC, Protectors and why Vegas
This week we’re joined by the one and only Jay Weintraub - the man who helped bring ITC to life and who has spent the best part of a decade giving us all a reason to go to Vegas.We get into how ITC started, the influence of Caribou Honig, why Vegas works, what it really takes to build an industry community, and Jay’s next big gamble with Protectors.We also cover life insurance, nanomanagement, the difference between being a founder and a manager, why Jay would probably fire himself from a Fortune 500 company, and a quickfire round that was anything but quick!Oh, and the opening was so shambolic that we had to cut some of it. Very on-brand.A proper Unfiltered one.Enjoy.Subscribe for more Unfiltered every week. And keep the questions coming for next week’s pod! 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- 3 weeks ago22 min
When Your AI Gets Your Bank Details
In the same week, insurers started plugging their policies into AI chatbots and AXA’s experts named AI the biggest risk we face. That’s the first time it has come ahead of climate change. Then hackers turned the fridges in hundreds of French supermarkets into ovens.So yes, it was a bit of an AI episode. Again.We started somewhere sillier, with the new Tesla Roadster. Neither of us could tell if the videos were real or AI. Either way it’s very Fifth Element. Nige, our resident car nut, reckons the much-mocked Jaguar Type 00 will be a massive hit. Matt thought the new Porsche looked like every other Porsche. He is not a car person.Coverdash, a US insurtech that sells cover to small businesses, has launched a Claude connector. Customers can ask about their cover and change their policy without leaving the chat. It’s the first one we’ve seen. Why Claude and not ChatGPT? Probably the same reason apps used to launch on iPhone first. You’ve got to start somewhere.Airbnb and Chubb have launched rain cover for holidaymakers from ten European countries. If it rains enough during your stay, you get paid automatically, anywhere from €50 to €1,000 a day. No claim form, no arguing with anyone. We love simple ideas like this. Nige’s fair challenge is that it’s more cover for people who can already afford a holiday, not protection for people who have none. It’s also not available in the UK, which is bad luck for Matt. His Menorca forecast says rain from the day he lands to the day he leaves.AXA’s Future Risks Report is worth a read. Climate hasn’t gone anywhere, but AI is now top of the experts’ list. Our worry is that reports like this turn into a talking shop. The industry is very good at describing risk and much slower at doing something about it.The French fridges are a good example. Hackers got into the refrigeration systems at hundreds of supermarkets. Rather than switching them off, they turned the heat up to 50°C. Stock was ruined and fires started. So you’ve got a connected device, a cyber attack and real physical damage. Who pays? We don’t think anyone has a tidy answer yet.That led to the bigger question: how much do we trust the stuff we’re connecting? Matt has given a personal AI agent access to his Revolut account. It has a spending cap and goes nowhere near his work email. Some of his mates have gone a lot further. Meanwhile Meta and Sierra’s Personal Agent Protocol (Poppy, to its friends) keeps signing up banks and insurers, with GEICO and Liberty Mutual among them. Nige read that Revolut is building its own agent. Why bother when you could plug into someone else’s? Matt’s answer: “It’s better to own the party than attend the party.”There’s also an unplanned detour into why poppies bloomed on the First World War battlefields. You’ll have to listen for that one!Then it stops being an insurance podcast. Nige has started adult swimming lessons. He says his current technique looks “like the dog’s about to die”, and he has said “half Ironman” out loud, on the record. We’ve both signed up for Metrix in April.And Matt is spending his holiday running 50 miles of the coastal path round Menorca. In 60mph gusts. Against Claude’s advice. And anticlockwise, which for some reason is the bit bothering him most.Thanks for listening. Keep the questions and feedback coming. We read all of it. If you like the show, subscribe. If you don’t, tell us why.Matt & NigeThanks for reading Unfiltered with Matt & Nige! Subscribe for free to receive new posts. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- Oct 15, 202630 min
When Your AI Starts Buying Insurance
This week is a proper ITC Vegas debrief. The people, the parties, the breakfasts, the booths, the AI Summit, and why after all these years it still feels like the same brilliant community pushing things forward.We also get into Corgi, Lemonade and Tesla, Blackstone selling Clarion, finfluencers, Chinese cars and why dental hygienists insist on asking questions when they have both hands in your mouth.A classic Unfiltered mix.A seriously good one.Enjoy.Subscribe for more Unfiltered every week. Oh and questions. Claude has told us to ask you for questions that we can add into next week’s pod! 🎙️Thanks for reading Unfiltered with Matt & Nige! Subscribe for free to receive new posts and support my work. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- Oct 7, 202638 min
Insurance at Day Zero
Our first in-person guest.It doesn’t get much bigger than this guy - Arslan Hannani of Aviva.What started with a pre-pod breakfast booked by Instinct kicked off a studio chat on personal agents. From Instinct to Muse to Grokbots. That flowed into Aviva’s activity within ChatGPT, why insurance may need to be more headless and the changing face of distribution.If that wasn’t enough, Matt wore a suit 🤷♂️A seriously good listen. A big thanks to Arslan for taking time out to join us.Enjoy.Subscribe for more Unfiltered every week 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- Sep 29, 202631 min
Personal Agents Impacting Insurance
Unfiltered with Matt & Nige | Episode 25 🎙️Well, that didn’t take long. Nigel has officially broken up with Instinct and is now all in on Muse.This week Matt is in Singapore. Nigel is packing for ITC Vegas.Amongst plenty of unfiltered chat we get into personal agents and their potential impact on buying insurance.We explore whether Insurify was right to block Muse. What EverQuote are planning and how they’ve hedged with their Wani Wani investment.We also explore ‘ambient’ AI and how who owns the prevention models. You’ll need to listen to this one - there’s a lot to unpack on this one.As for the unfiltered it’s mostly Meta glasses, sauna blankets and sweaty taxi rides!A whole bunch of good stuff in this one. Enjoy.Subscribe for more Unfiltered every week 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
- Sep 15, 202624 min
What a Time to Be Alive
Unfiltered with Matt & Nige | Episode 24 🎙️What a time to be alive.Matt has been in the Dolomites.Nigel has been mowing the lawn.Everyone, especially Nigel, is talking about AI.Mostly that it’s about to end life as we know it. Or 10% of it at least.As always we put a positive, unfiltered spin on things. This week we get into:* The US, China, Europe and sovereign AI* Anthropic, Dario, Sam, Elon and the calls to slow things down* CrowdStrike and why cyber probably cannot afford to slow down* Bending Spoons buying Miro* Sir Tom Jones, Ed Sheeran and insurance getting the blameWe also talk about numb bums. Blame Ryanair.A whole bunch of good stuff in this one. Enjoy.Subscribe for more Unfiltered every week 🎙️ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit unfilteredwithmattnige.substack.com
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About Unfiltered with Matt & Nige Podcast
It’s hosted by Matt Connolly (CEO of Sønr) and Nigel Walsh (Global Head of Insurance at ServiceNow). Between them, they’ve spent years in and around the industry, so this isn’t theory. It’s what they’re seeing, hearing, and questioning in real time.Some weeks it’s just the two of them figuring things out out loud. Other weeks they’re joined by smart people from across insurance and tech. Founders, operators, investors, and the occasional curveball.The conversation moves between big ideas and day-to-day reality. Innovation, leadership, where the market is heading, and also family life, training, travel, and everything else that sits around the job.It’s thoughtful, honest, sometimes a bit direct, and never overcomplicated.If you work in insurance, or anywhere near it, you’ll probably feel right at home.New episodes every week. unfilteredwithmattnige.substack.com
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