The 6 Second Trick That Wins Every Negotiation: FBI's Hostage Negotiator || Chris Voss

Chris Voss is the former lead international kidnapping negotiator for the FBI. For seven years, his job was to talk people out of the worst decisions of their lives. He's the reason a bank robber walked out of a Manhattan branch after an eight-hour standoff and surrendered to him personally on the sidewalk. A teammate named Jamie Sedania passed Chris two notes at critical moments. Those two notes ended the standoff. But Chris didn't start there. He grew up in a small town in Iowa, the son of ...