Why you keep filling out the same forms — and why it’s about to end

Digital identity is often talked about — but rarely understood in practical terms.In this episode of Transform Gov, Maeve Kneafsey speaks with Marie Wallace, Managing Director and Global Lead for Digital Identities at Accenture, about what is broken in how we prove who we are today — and what is changing.From repeatedly filling out forms to sharing far more personal data than necessary, Marie explains why current identity systems are no longer fit for purpose — and how digital wallets and selective data sharing could transform how citizens access services.This conversation focuses on:Why identity systems are fragmented and inefficientHow digital wallets give citizens more control over their dataWhat “selective sharing” actually looks like in practiceHow trust is changing in a digital worldThe risks if identity systems are implemented badlyIn Part 2 we explore the economic impact and what this means for Ireland.Chapters00:00 Introduction to digital identity and control of data01:12 What digital identity actually means (and why it’s broken)02:14 Why sharing too much data is a problem03:02 Marie’s background in AI and data privacy04:07 Why centralised data creates risk06:18 AI, deepfakes and the growing identity challenge07:50 Designing better identity into public services09:11 Why identity isn’t reusable today10:02 Public concern around biometrics and data11:09 Breaking down silos between public and private services12:27 The real problem: forms, friction and delays13:26 What governments need to build (trust + wallets)14:57 Trust frameworks and verification explained16:27 EU regulation and what happens next17:47 Who owns identity in this model19:13 Efficiency and cost impact (part 2) Hosted on Acast. See acast.com/privacy for more information.