Travel Agents, Stop Waiting for a Big Story | PLOT: Part 4

Travel agents, when I say Challenge Story, I am NOT telling you to wait until somebody loses a passport, gets stranded somewhere, or has a full-blown travel emergency before you have something worth talking about.Most of the obstacles you solve are a whole lot more ordinary than that.The budget doesn’t quite match the wish list. The better flight costs more. The resort your client found on TikTok doesn’t actually fit the vacation they described. The perfect family resort doesn’t have the room setup they need. Two people on the same trip have completely different priorities.Nothing went wrong. Something just made the answer less straightforward.In Part 4 of my PLOT series, we’re unpacking O: OBSTACLE → the Challenge Story.We’re talking about how to recognize the ordinary obstacles hiding inside the proposals you’re already working on, the difference between a Challenge Story and the Decision Stories we talked about in Part 2, and why showing the problem-solving between a client’s request and your eventual recommendation can make some of your most valuable work visible to potential clients.I’m also breaking down the boundaries I think matter when telling these stories, because this isn’t about manufacturing drama, making a client look difficult, sharing private information, or positioning yourself as the hero who swooped in and saved the day.And we’ll get practical about turning one Challenge Story into a talking-head Reel, carousel, B-roll Reel, email or Stories.Your assignment this week is simple: go back to your last proposal and don’t look for what went wrong. Look for what wasn’t completely straightforward.What did you have to solve, balance, adjust or work around?That’s your Challenge Story. Ordinary obstacles count, too.CONNECT WITH KELLIInstagram: @kellihayessmithLinkedIn: Kelli Hayes Smith