Just How Easy Is It to Actually Report ASB in 2026?

In this Social Housing Roundtable session, Matt Baird is joined by Janine Green, Partner at G&B ASB Associates, and Ben Hunt, Managing Director at CMSG, to explore a key question facing landlords, communities and residents: how easy is it really to report antisocial behaviour in 2026? The discussion looks beyond simply having reporting channels in place and explores what happens after a report is made. From accessibility and digital inclusion to effective triage, communication and ensuring residents are not passed from organisation to organisation, the conversation examines the barriers that can prevent people from getting the support they need. Janine and Ben also explore how landlords can improve the reporting journey, the importance of understanding the root cause of issues, the value of community engagement and why technology must work alongside good processes and human connection. A thoughtful conversation bringing together resident experiences, operational challenges and practical ideas for improving how ASB is reported and managed across social housing.