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The Social Housing Round Table: Daily Summaries Delivered
by Matthew Baird
Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week.The idea? To challenge the mindset that the sector can’t be changed with small steps as well as large ones whilst giving everyone a free voice for change.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- Today1h 2m
Invitation for Everyone to Build a Safer World for Women and Girls (Especially Men)
What would change if keeping women and girls safe stopped being treated as their responsibility alone? In this Social Housing Round Table session, Matt Goodwin-Baird was joined by Amy Watson, Founder of Hassl, for a conversation about tackling the root causes of violence against women and girls and why everyone, particularly men, has a role to play. Amy shared the experiences that led her to create Hassl and its approach of inviting people into the conversation rather than relying on blame or shame. The discussion explored the often unseen mental load women carry simply trying to stay safe, from planning journeys and changing routes to thinking carefully about when and how they allow people into their homes. The conversation also turned to masculinity, the growing influence of the online manosphere on boys and young men, the importance of human connection and why education needs to be accessible enough to reach people who might not already be engaged with these issues. For social housing specifically, Amy challenged attendees to think beyond the obvious. Lighting, alleyways and estate design matter, but so do everyday interactions with residents, including how repairs and maintenance visits can feel to a woman who is home alone. Ultimately, the session asked us to rethink where responsibility for women's safety sits. Rather than continually teaching women how to avoid harm, what would it look like to build communities, workplaces and services where everyone takes some responsibility for creating a safer world? Big thank you to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- 1 weeks ago1h 0m
The Truth About Bias and Halluciation in AI
AI is already finding its way into social housing, but how much can we trust what it tells us? In this Social Housing Round Table session, Matt Goodwin-Baird was joined by George McFerran, Director at Wyser, to explore the truth about bias and hallucination in AI and what these risks mean when the technology is used in a tenant-first environment. The discussion looked at how automatic speech recognition and large language models work, why AI can inherit human biases and produce inaccurate information, and the importance of getting the foundations right before using AI at scale. From regional accents and speech recognition to data protection, consent, governance and increasingly demanding regulatory requirements, the conversation explored both the opportunities and the risks. A recurring theme was that AI should enable people rather than replace them, combining technology's ability to process information at scale with the judgement, empathy and experience that only people can provide. A practical and thought-provoking conversation for anyone working with data, technology, customer services, governance or digital transformation in social housing. Big thank you to REACT by CMSG for sponsoring the Data and Technology Stream and to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- 3 weeks ago1h 1m
Suicide prevention in social housing
Content warning: this session discusses suicide and suicide prevention. Please take care of yourself when listening. In episode 241 of the Social Housing Round Table, Matt Baird is joined by Andrea Newton, Founder of Confident Conversations and a qualified suicide intervention tutor, for one of the most important conversations the platform has hosted. Matt opens the session with a tribute to Paul Bridge, a friend of the Round Table who ran a suicide prevention session on this platform a couple of years ago, and who has since died by suicide. Today's session is dedicated to him. Andrea brings decades of experience training people from across sectors — from Samaritans volunteers to the Ministry of Justice — to have the sensitive conversations that can save lives. Her central argument is simple but challenging: less than half of the people who die by suicide in the UK would be classed as mentally ill. The majority are people who are simply overwhelmed by life. And housing professionals — going into people's homes, dealing with their finances, their neighbours, their behaviour — are uniquely placed to notice when something has changed. The session covers the three core principles of suicide prevention: spotting the signs, opening the conversation, and signposting to help. It tackles the fear of saying the wrong thing and why compassion and curiosity matter more than a perfect script. It explores Andrea's challenge to the sector to shift from asking people to reach out, to actively reaching in. And it addresses the intersection of suicide and domestic abuse — a connection that is more common than many people realise. Contributions from around the room brought the conversation to life, including a powerful account from a housing professional who had helped a tenant disclose suicidal thoughts during what had initially presented as a rent arrears issue, and supported her through it. As Andrea put it: it is the silence that kills. Andrea runs a free webinar on 15th September on the connection between suicide and domestic abuse. Find out more and access her training at confidentconversations.co.uk. Big thank you to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- 4 weeks ago58 min
The Future of Housing Professionals: Competence, Capability & Culture
The Competency and Conduct Standard arrives in October 2026. Around 30,000 people will need a Level 4 or Level 5 qualification. Many organisations are still figuring out who is in scope. And if you came back in 12 months, according to this week's guest, not much will have changed. In episode 240 of the Social Housing Round Table, Matt Goodwin-Baird is joined by John Williams, Head of Sales for Housing and Property at Learning Curve Group, for a frank and wide-ranging conversation about what the standard really means for the future of housing professionals — and whether the sector is approaching it in the right way. John brings three and a half years of living and breathing the Competency and Conduct Standard from a training and qualification perspective, and he does not shy away from the more uncomfortable questions. He makes a pointed comparison with health and social care — a sector where the vast majority of staff hold a recognised qualification — and asks why housing, which deals with equally complex and consequential situations, has historically been the opposite. His view is direct: the standard should have started with frontline staff, the people who have the most contact with tenants, rather than senior management. And while he understands why the decision went the other way, he believes that gap will need to be closed. The conversation covers the difference between CIH standalone qualifications and apprenticeships, the skills gap being created by focusing only at senior levels, the question of what happens when qualifications become dated, and the cultural shift that needs to accompany any compliance-driven change. The open discussion that followed was honest and engaged, with contributions from practitioners at every level of the sector. John's prediction for 12 months' time: not much will have changed. His prediction for 24 months: that is where the real shift begins. Big thank you to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- Aug 18, 20261h 1m
Can Devolution Create Opportunities for Tenants to Influence Housing Strategy?
Please note that this session experienced some technical difficulties with connectivity. The content and conversation are well worth your time and we appreciate the patience of everyone who joined us on the day. Devolution is reshaping how power is distributed across England. New combined authorities are taking on responsibilities for housing, planning, transport, regeneration, and public services. And TPAS believes this moment represents one of the biggest opportunities for tenants to influence housing strategy since social housing began. In episode 239 of the Social Housing Round Table, guest hosted by Elaine Middleton, Caritas Charles, Head of Policy at TPAS, shares the thinking behind a new paper launching on 3rd September — a proposal for how devolution can be used to embed tenant voices into regional decision-making in a meaningful and lasting way. The proposal centres on a pilot model: starting with one region, focusing on two or three live housing decisions, building a shared regional evidence base, recruiting beyond existing representatives, and connecting tenants directly to the regional decision-makers who hold real power over their lives. Social housing is the natural starting point, Caritas argues, because the infrastructure already exists — consumer standards, Tenant Satisfaction Measure evidence, and established resident networks. But the ambition is broader. A regional housing voice that excludes private renters, shared owners, or people in temporary accommodation cannot credibly claim to represent the communities it speaks for. The open discussion that followed brought in two particularly powerful voices. Alicia Mortlock described the work already underway through Independent East, where a tenant-led panel is setting its own agenda across five housing associations and preparing to present to the Norfolk and Suffolk Housing Partnership — and expressed genuine shock at how much power tenants have when they organise regionally. Daisy, chair of the G15 Residents Group, shared how that group has been actively feeding into the Mayor of London's housing strategy consultations, in some cases as the only resident voice responding to GLA proposals. The paper launches on 3rd September. Caritas's ask is simple: read it, share it, and help build the public enthusiasm that will make this move from proposal to reality. Big thank you to ASB App by CMSG Ltd for sponsoring the Customer and Community stream and of course, to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- Aug 11, 202659 min
Neurodiversity in the Workplace
Around 15 to 20 percent of people are estimated to be neurodivergent in some way. That means a significant proportion of both the housing workforce and the residents it serves are experiencing the world differently - and in many cases, working within systems and environments that were simply not designed with them in mind. In this episode of the Social Housing Round Table, Matt Baird is joined by Chloe Tilford, Head of Training and Consultancy at the Housing Diversity Network, for a warm and genuinely accessible introduction to neurodiversity in the workplace — what it means, what it looks like in practice, and what housing organisations can do to better support neurodiverse colleagues and residents alike. Chloe walks through the breadth of what sits under the neurodiversity umbrella, the difference between the medical and social models of disability and why it matters, and the important reality that conditions overlap, co-occur, and present very differently from person to person. She also addresses some of the harder truths — the significant underdiagnosis of neurodivergent conditions in women and people from ethnic minority backgrounds, the eight-year waiting lists for ADHD assessments in some areas, and the persistent media narratives that run directly counter to what the scientific research actually says. The conversation moves into practical territory too — what reasonable adjustments actually mean, how organisations can shift from a place of fear and uncertainty to one of genuine curiosity, and why getting communication right for neurodiverse residents is increasingly something the Housing Ombudsman is paying attention to. HDN's neurodiversity training programme, developed in partnership with Professor Amanda Kirby — one of the country's leading experts in the field — is available to housing organisations, and a comprehensive toolkit will be available via the HDN website. Details on how to access both are shared at the end of the session. Big thank you to REACT App by CMSG Ltd for sponsoring the Data and Technology stream and of course, to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- Aug 4, 20261h 0m
A Presidency with Purpose
What does it actually mean to lead a presidency with purpose? And what does a year at the top of your profession teach you about the sector you love? In episode 237 of the Social Housing Round Table, Matt Baird welcomes back Julie Haydon, President of the Chartered Institute of Housing, almost a year on from her first appearance on the platform. When Julie last joined the conversation, she was just beginning her presidential year. This time, she is reflecting on what that year has actually looked and felt like from the inside. Julie's presidency has been built around a single theme: resilience. Not resilience as a buzzword or a motivational slogan, but as a genuine and pressing need within a sector that is asking more of its people than ever before. Frontline housing professionals are navigating financial hardship, domestic abuse, mental ill health, ASB, and increasing regulatory complexity — often carrying the emotional weight of those interactions long after the working day has ended. Julie's argument, rooted in her own personal experience and her work in NLP and organisational leadership, is that resilience is not something individuals should be left to find for themselves. It is something organisations have a responsibility to actively build. The conversation covers what the presidency has demanded of Julie personally, the moments that have stayed with her, and the real-world impact the campaign has had — including a story of a construction industry leader who took the conversation back to his board and introduced a new wellbeing strategy as a direct result. It also explores some of the harder questions the sector keeps circling: whether the stick and carrot balance is right in how organisations approach staff and residents, the pressure that regulatory changes and mergers are putting on people at every level, and what it will take to shift the stigma that still clings to social housing as a profession and a tenure. Julie's closing message is a generous one. Resilience is not something to leave to individuals to find for themselves. Strong organisations create resilient people. Supportive leaders create resilient teams. And resilient teams deliver better outcomes for everyone. Big thank you to Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
- Jul 28, 20261h 1m
Do Landlords Truly Trust Tenants to Shape Services?
Do landlords truly trust tenants to shape the services they receive? Or is what passes for tenant engagement too often closer to going through the motions? In episode 236 of the Social Housing Round Table, Matt Baird is joined by Alicia Mortlock, trusted advisor for the Customer and Community stream and one of four tenant leads for the National Tenant Alliance, for a session that drew one of the biggest and most engaged audiences of the year. Alicia opened with something that set the tone for everything that followed: a personal history rooted in social housing, stretching back to her father's time as a council plumber and the blue-collar communities that council housing was built for and built by. From that foundation, she traced the arc of how trust between landlords and tenants was lost — through decades of underinvestment, over-promising, retreat from communities, and language that infantilised the very people it was supposed to serve. The discussion that followed was wide-ranging and genuinely candid. It covered what trust actually means before organisations can claim to be building it, the difference between engaging with tenants and talking to them, the very real tension between tenants who want to shape services and tenants who simply want to be left alone, whether tenant board members represent a genuine step toward influence or a more comfortable arrangement for landlords, and whether the growing focus on Tenant Satisfaction Measures is creating a metric-driven culture that mistakes a good score for a good service. Contributions came from housing professionals, tenants, and those who occupy both worlds — including a remarkably honest account from a landlord and private property owner about unconscious bias in her own letting decisions. It was the kind of session where the most valuable moments came not from a prepared presentation, but from the room. Alicia's closing message was straightforward. Let's take the conversation beyond the hour. Let's break down the artificial barriers. And let's make this about action, not just talk. Big thank you to Alertacall Ltd and ASB App by CMSG for sponsoring The Social Housing Round Table, without them, none of this would be possible.
About The Social Housing Round Table
Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week.The idea? To challenge the mindset that the sector can’t be changed with small steps as well as large ones whilst giving everyone a free voice for change.
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