Human Connection Is the Most Important Skill Nobody Taught You

Episode 2 — Human Connection Is the Most Important Skill Nobody Taught You We talk a lot about customer service. But nobody ever taught us how to actually connect with another human being in the middle of a busy day — when we're tired, they're difficult, and the whole thing feels transactional. In this episode, I get into the difference between serving someone and actually connecting with them — and why that difference changes everything about how this work feels. This episode covers: - Th...