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The People Work Podcast: Daily Summaries Delivered
by Alyssa Anderson Hicks
For service providers, caregivers, and leaders who do people-centered work — and want to find joy in it. The People Work is a weekly podcast hosted by Alyssa Hicks — hairstylist, educator, mentor, travel agent, and someone who has spent her entire career showing up for people. This podcast exists for everyone in the service industry, healthcare, hospitality, education, and care work who loves what they do and still finds it heavy sometimes. Because here's the truth nobody talks about enough: when your work revolves around people, joy doesn't come automatically. It's something you practice. And connection — true, human, intentional connection — is the most important skill you'll ever develop in this kind of work. Every week, Alyssa brings honest conversations, real stories, and practical tools to help you: → Choose joy deliberately — even on the hard days → Connect more deeply with the people you serve → Lead yourself and your team with grace and intention → Protect the calling that brought you to this work in the first place Whether you're a hairstylist, a nurse, a salon owner, a teacher, a caregiver, or anyone who serves people for a living — this podcast was made for you. Finding joy, purpose, and peace in people-centered work.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- 2 weeks ago12 min
10 Episodes, 10 Truths: The Lessons That Are Shaping This Podcast
Episode 10 — 10 Episodes, 10 Truths: The Lessons That Are Shaping This Podcast Ten episodes in. I can't believe we're here. When I started The People Work, I had one goal: to say out loud the things that people-centered workers feel but nobody ever names for them. Ten episodes later, I'm still doing that — and you are still showing up. This episode is a celebration of that. I'm pulling the ten biggest takeaways from the first ten episodes — the lessons that have stayed with me, the ones yo...
- Aug 19, 20268 min
What Your Hands Know: The Hidden Power of Touch in People Work
What Your Hands Know: The Hidden Power of Touch in People-Centered Work My mom used to tell me my hands had healing in them. This episode is the one I wasn't ready to talk about until now. It's about what our hands actually do beyond the skill, beyond the technique, beyond everything we were trained for — and why the energy you bring to your work transfers through touch before a single word is ever spoken. This episode covers: - Why your hands are not just tools — they are vessels - How yo...
- Aug 5, 202627 min
Burnout, Boundaries, and Starting Over: How Jen St. Gelais Went From Bedside Nurse to Travel CEO
Episode 7 - Burnout, Boundaries, and Starting Over: How Jen St. Gelais Went From Bedside Nurse to Travel CEO "I wanted to be a nurse my entire life." And then one day, Jen St. Gelais realized it was time to make a choice. Jen is the founder and CEO of Practically Perfect Vacations — and a former bedside nurse who knows exactly what it feels like to pour everything you have into people-centered work until there's nothing left. In this conversation, she shares what burnout actually looked li...
- Jul 22, 202611 min
The Familiarity Effect: Why Intentional Travel Makes You Better at the Work You Love
Episode 9 — The Familiarity Effect: Why Intentional Travel Makes You Better at the Work You Love There is a stillness in Alaska that is hard to find anywhere else. Glaciers that have existed for thousands of years. Quiet that actually gets inside you. I went to Alaska and came back different. Not because I escaped my life — but because I woke up inside it. In this episode, I talk about what intentional time away actually does to you — to your nervous system, your relationshi...
- Jul 15, 20268 min
Burnout in People-Centered Work: How to Stay Without Letting It Hollow You Out
Episode 5 — Burnout in People-Centered Work: How to Stay Without Letting It Hollow You Out Burnout doesn't always look like quitting. Sometimes it looks like showing up every single day — and feeling nothing. In people-centered work, you give a lot. And that weight doesn't leave when you clock out. It accumulates. And if you never unpack it, eventually it unpacks you. In this episode, I talk about the emotional weight that comes with doing work that's all about people — and what it actuall...
- Jul 8, 202612 min
The Grace Method: A Three-Step Framework for Your Hardest Moments at Work
Episode 4 — The Grace Method: A Three-Step Framework for Your Hardest Moments at Work Think about the last time you said something in the heat of a moment and immediately wished you could take it back. The question isn't if those moments will come in people-centered work. It's when. And what you do in that split second changes everything — the relationship, the room, and how you feel about yourself at the end of the day. In this episode, I'm introducing the Grace Method — my three-step fra...
- Jul 1, 20268 min
The Friday Effect: How Anticipation and Openness Create Better Workdays
The Friday Effect: How Anticipation and Openness Create Better Workdays If you work in the service industry, you already know exactly what I mean when I say — there is nothing quite like a Friday. Something shifts. The energy changes. And suddenly it feels like everyone in the room is in it together. In this episode, I break down what's actually happening on Fridays — and why it's one of the best masterclasses in human connection you'll ever get. Because if we can figure out what makes Frid...
- Jun 24, 202611 min
Human Connection Is the Most Important Skill Nobody Taught You
Episode 2 — Human Connection Is the Most Important Skill Nobody Taught You We talk a lot about customer service. But nobody ever taught us how to actually connect with another human being in the middle of a busy day — when we're tired, they're difficult, and the whole thing feels transactional. In this episode, I get into the difference between serving someone and actually connecting with them — and why that difference changes everything about how this work feels. This episode covers: - Th...
About The People Work Podcast
For service providers, caregivers, and leaders who do people-centered work — and want to find joy in it. The People Work is a weekly podcast hosted by Alyssa Hicks — hairstylist, educator, mentor, travel agent, and someone who has spent her entire career showing up for people. This podcast exists for everyone in the service industry, healthcare, hospitality, education, and care work who loves what they do and still finds it heavy sometimes. Because here's the truth nobody talks about enough: when your work revolves around people, joy doesn't come automatically. It's something you practice. And connection — true, human, intentional connection — is the most important skill you'll ever develop in this kind of work. Every week, Alyssa brings honest conversations, real stories, and practical tools to help you: → Choose joy deliberately — even on the hard days → Connect more deeply with the people you serve → Lead yourself and your team with grace and intention → Protect the calling that brought you to this work in the first place Whether you're a hairstylist, a nurse, a salon owner, a teacher, a caregiver, or anyone who serves people for a living — this podcast was made for you. Finding joy, purpose, and peace in people-centered work.
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