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The Modern Hotelier: Daily Summaries Delivered
by David Millili & Steve Carran
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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- 2 days ago9 min
#347: How Sofitel is Using Competitive Intelligence, Location Data, and AI to Improve Hotel Marketing | with Evan Saunders
In this special Destination AI episode of The Modern Hotelier, David Millili sits down with Evan Saunders of Azira to explore how location intelligence, behavioral data, and AI are transforming hotel marketing and travel demand generation.Evan explains how hotels can use competitive intelligence and audience segmentation to identify high-intent travelers beyond their existing customer base, understand competitor audiences, and turn those insights into targeted marketing campaigns that drive incremental revenue. He also discusses the growing shift away from traditional OTA-dependent marketing, the changing ways travelers discover properties, and how AI helps hospitality brands analyze large volumes of data and reach the right audiences more effectively.The conversation also explores the Sofitel New York campaign, measuring marketing performance beyond clicks and direct bookings, and the importance of using attribution and transaction data to understand the true impact of advertising.In this episode, you'll learn about:How location intelligence helps hotels identify high-intent travelersUsing competitive insights to attract guests from competing propertiesHow AI improves audience segmentation and hotel marketingWhy traveler loyalty is becoming increasingly fragmentedThe future of AI-driven marketing in hospitalityWatch the FULL EPISODE on YouTube: https://youtu.be/VCqkbZ8H49c Links:Evan Saunders on LinkedIn: https://www.linkedin.com/in/evansaunders/?isSelfProfile=falseAzira: https://www.azira.com/For full show notes head to: https://themodernhotelier.com/episode/347Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
- 4 days ago58 min
#346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
How is AI transforming the hospitality industry, and what will the hotel of the future look like?In this special roundtable episode of The Modern Hotelier, David Millili and Steve Carran bring together five hospitality and technology leaders at Hotel Zena in Washington, DC, during Destination AI to discuss how artificial intelligence is reshaping hotel operations, technology investments, and the guest experience.Joining the conversation are Raymond Martz, Co-President and CFO of Pebblebrook Hotel Trust; Stephen German, SVP of Product at Actabl; Keryn McNamara, CIO of Aimbridge Hospitality; Sajid Shariff, CEO and Founder of Dextr AI; and Omri Shalev, Co-Founder and CEO of Reeco.Together, they explore where AI is delivering the greatest value in hotel operations, from labor efficiency and autonomous procurement to revenue optimization, direct bookings, and better guest experiences. They also discuss the importance of clean data, system integration, AI adoption, and why successful technology implementation requires more than simply adding another tool to a hotel's tech stack.The panel shares practical insights on evaluating AI investments, measuring return on investment (ROI), improving hotel profitability (GOP), reducing operational workloads, and preparing hospitality teams for an increasingly AI-driven future.In this episode, you'll discover:Where AI can deliver the biggest impact on hotel profitability, labor costs, and operational efficiency.How hotel owners and operators should evaluate AI investments and measure ROI.Why clean, accurate data and connected hotel systems are essential for successful AI adoption.The biggest red flags to watch for when choosing AI vendors and hospitality technology.How AI can reduce manual tasks, improve productivity, and enhance the guest experience.What the future of hotel jobs, front desk operations, and hospitality careers could look like.Watch the FULL EPISODE on YouTube: https://youtu.be/9PdGAwmYUswLinks:Raymond Martz on LinkedIn: https://www.linkedin.com/in/raymond-martz-4771847/Pebblebrook Hotel Trust: http://www.pebblebrookhotels.com/Stephen German on LinkedIn: https://www.linkedin.com/in/stephen-german-88aa8b51/Actabl: https://actabl.com/ Keryn McNamara on LinkedIn: https://www.linkedin.com/in/kerynmcnamara/Aimbridge Hospitality: https://www.aimbridgehospitality.com/ Sajid Shariff on LinkedIn: https://www.linkedin.com/in/shariffsajid/Dextr AI: https://www.dextr.ai/ Omri Shalev on LinkedIn: https://www.linkedin.com/in/omri-shalev-reeco/Reeco: https://www.reeco.com/ For full show notes head to: https://themodernhotelier.com/episode/346Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbFdVS1ItdlVoaVM4ZjZEd0Jxc012MHdMeGE1UXxBQ3Jtc0tsMVhybGpBcDZzYnVCeEE4VDU3bnE5eER6OHRDQzVham1kSGgzcVU1Z01FWWQ1aGJVMGh5VjF2cnp3R1VHeFMyWjI4aS1qRWRFZkZKc1dEX3JMVnpCX2FUMWxweHdsT0
- 1 weeks ago15 min
#345: Hotel Worker Strikes, The Luxury Boom, and A.I. Rollouts in Hotels | with Simone Harms
In this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili welcome Simone Harms, Managing Director of The Ameswell Hotel, to discuss the latest trends shaping the hospitality industry.The conversation explores the ongoing hotel worker strikes in Chicago, the rapid growth of luxury travel, and the importance of personalized guest experiences. They also examine the growing adoption of artificial intelligence in hospitality, the challenges of implementing AI without a clear strategy, and how technology can streamline hotel operations while allowing teams to focus on delivering exceptional service.Simone shares insights into The Ameswell Hotel’s innovative experiences, including its immersive seven-course dining experience, NASA-inspired dinners, and stargazing experiences. She also discusses the property’s partnership with AI Hospitality Group and how AI-powered solutions can simplify hotel technology systems and improve the guest experience.In this episode, you'll discover:Union Hotel Workers Strike in ChicagoLuxury Continues Growth GloballyAdopting & Beta Testing A.I. in HotelsWhat's New at The Ameswell HotelPartnership with A.I. Hospitality GroupWatch the FULL EPISODE on YouTube: https://youtu.be/D_sIoekPCC0Links:Simone on LinkedIn: https://www.linkedin.com/in/simone-harms-3a77024Company Website: https://www.theameswellhotel.com/For full show notes head to: https://themodernhotelier.com/episode/345Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
- 1 weeks ago16 min
#344: Leading Two Independent Hotels & Winning General Manager of the Year | with Oksana Gyulnazaryan
In this episode, hosts David Millili and Steve Carran sit down with Oksana Gyulnazaryan, Area General Manager at Viceroy and Highgate, to discuss her journey in hospitality, leadership lessons, and the importance of creating unique, locally inspired guest experiences.From starting as a front desk agent to leading two distinctive Washington, D.C. properties, Oksana shares how working across different hotel brands, departments, and markets shaped her leadership philosophy. She also discusses her recognition as Viceroy Hotels and Resorts’ 2026 General Manager of the Year and what makes Viceroy Washington, D.C. and Hotel Zena stand out.Oksana explains how hotels can maintain consistent service standards while developing their own identities, build meaningful connections with local communities, and create team cultures that reflect their property's values. She also offers advice for aspiring hospitality professionals and shares why genuine passion for the industry remains essential.The conversation wraps up with a discussion about the future of hospitality, including how artificial intelligence and technology can support hotel teams, streamline operations, and enhance guest service without losing the human connection at the heart of hospitality.In this episode, you'll discover:How Oksana built her career from front desk agent to hotel leadershipWhat leading two distinct hotel properties requiresHow Hotel Zena celebrates women's stories through art, design, and cultureWhy local partnerships and authentic experiences matter to today's hotel guestsWatch the FULL EPISODE on YouTube: https://youtu.be/pgWVvN73CugLinks:Oksana on LinkedIn: https://www.linkedin.com/in/oksana-gyulnazaryan-68011039/Highgate: https://www.highgate.com/Viceroy Hotels and Resorts: https://www.viceroyhotelsandresorts.com/For full show notes head to: https://themodernhotelier.com/episode/344Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
- 2 weeks ago38 min
#343: The Future of Hospitality in Latin America | with Rocco Bova
In this episode, David Millili and Steve Carran sit down with Rocco Bova, founder of the Summit Latinoamericano Branded Residences, to discuss the future of hospitality in Mexico and Latin America, the growth of luxury branded residences, and the importance of human connection in the guest experience.With a career spanning international hospitality brands such as Jumeirah, Four Seasons, Hilton, Aman, and St. Regis, Rocco shares how his global experiences shaped his leadership philosophy and inspired him to launch hospitality-focused summits and challenge traditional approaches to industry education.In This Episode, You'll Learn About:How working across different countries and cultures shapes better hospitality leaders and strengthens people-management skills.Why hospitality education needs to evolve to attract younger generations through shorter, more practical training programs.What is driving the growth of branded residences in Mexico and what developers and investors need to understand about these business models.Why Mexico presents significant opportunities for luxury hospitality development and investment.How hotels can build financial resilience and prepare for economic uncertainty without relying primarily on workforce reductions.Watch the FULL EPISODE on YouTube: https://youtu.be/OYtV98L5C18Links:Rocco on LinkedIn: https://mx.linkedin.com/in/roccobova Summit Latinoamericano Branded Residences: https://sumexhosp.com/For full show notes head to: https://themodernhotelier.com/episode/343Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
- 2 weeks ago28 min
#342: Hotel Financing: Rates, Deal Killers, & Flags vs. Independents | with Ryan Bosch
How do hotel financing decisions impact profitability, deal viability, and investment opportunities? In this episode, hosts Steve Carran and David Millili sit down with Ryan Bosch, Principal at Arriba Capital, to explore the financial realities shaping today’s hospitality industry.Ryan shares his unconventional journey from building a multimillion-dollar professional paintball business to becoming a hotel capital markets advisor. He explains how lenders evaluate hotel financial statements, why refinancing based on predictions of lower interest rates can be risky, and how branded and independent hotels compare when it comes to financing and profitability.In this episode, you’ll learn about:How lenders evaluate hotel P&Ls, NOI, insurance, taxes, and capital expendituresBranded vs. independent hotels: financing, fees, and flexibilityWhy office-to-hotel conversions are creating new investment opportunitiesThe common reasons hotel deals fail and how to build a stronger business planWhat investors need before pursuing hotel financingWatch the FULL EPISODE on YouTube: https://youtu.be/0jZdlGMqB_QLinks:Ryan on LinkedIn: https://www.linkedin.com/in/ryan-bosch-0b42308 Arriba Capital: https://www.arribacapital.com/For full show notes head to: https://themodernhotelier.com/episode/342Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
- 3 weeks ago1h 0m
#341: 4 vs 5-Star Service, AI's Timeline, and Scaling Unique Hotel Brands | Hospitality Roundtable
What does the future of hospitality look like as hotels balance rising costs, evolving guest expectations, and the rapid growth of AI?In this special roundtable episode of The Modern Hotelier, Steve Carran and David Millili welcome four hospitality leaders to The Gallery at The Betsy Hotel in Miami Beach for an in-depth conversation about the challenges and opportunities shaping the industry.Joining the discussion are Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide; Luis Segredo, co-founder of Data Travel, LLC and developer of Hapi; Amber Asher, former CEO of Standard Hotels and Bunkhouse Hotels; and Josh Johnston, CEO and founder of TrayAway.Together, they explore how technology and artificial intelligence can streamline hotel operations, connect fragmented systems, improve decision-making, and create new revenue opportunities without sacrificing the human connection that defines exceptional hospitality.The conversation also examines the growing pressure on hotel profitability, the challenge of maintaining consistent four- and five-star service standards, and how independent hotels can preserve their unique identities while competing in an increasingly technology-driven market. From AI-powered personalization and operational automation to staff development, company culture, and the importance of trusted guest data, the panel shares practical insights into what it takes to build a sustainable future for hospitality.In this episode, you'll discover:How AI can simplify hotel operations while empowering frontline teams to deliver better guest experiencesWhy trusted, connected data is essential for effective hotel technology and AI adoptionThe challenges of balancing profitability, labor costs, and luxury service standardsHow independent and lifestyle hotels can differentiate themselves through creativity, culture, and authentic guest experiencesHow to embrace meaningful innovation without overcomplicating the experience for hotel staff or guestsAs the hospitality industry evolves, one message remains clear: technology should not replace hospitality. It should give people more time, better tools, and greater opportunities to make every guest experience memorable.Watch the FULL EPISODE on YouTube: https://youtu.be/BB9XxYjLusYThis episode is sponsored by Hapi & TrayAway: Hapi: https://www.stayhapi.com/TrayAway: https://trayaway.com/Links:Amber Asher Amber on LinkedIn: https://www.linkedin.com/in/amber-asher-6b388a5/?isSelfProfile=false Stuart GreifStuart on LinkedIn: https://www.linkedin.com/in/stuartwgreifForbes Travel Guide: https://www.forbestravelguide.com/Luis SegredoLuis on LinkedIn: https://www.linkedin.com/in/luissegredoHapi: https://www.stayhapi.com/Josh JohnstonJosh on LinkedIn: https://www.linkedin.com/in/josh-johnston-261a8342/?isSelfProfile=falseTrayAway: https://trayaway.com/For full show notes head to: https://themodernhotelier.com/episode/341Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: <a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbjFLejMwaTdCMGFoWTZfY0RkR3VJdzBkLUJtZ3xBQ3Jtc0ttQ3FGQ3Z0ZTBwLVJ4WVM0MzZZc1NiS2hyT0hnMTlUOC1jT3FhX3pWT0VvakUzeXVBN1EzdFE0QkFvaXlDcF9KbzFuMnVFdENFaXhvQnBxN3JiVmdoRktaMXd3Tkh1czBkYzRMWDlfSjdwZWxjYWRVbw&q=https%3A%2F%2Fwww.linkedin.com%2Fin%2F%25F0%259F%258E%2599%25EF%25B8%258Fsteve-c
- 3 weeks ago47 min
#340: Streamlining Wi-Fi Management for Your Hotel | with Hannah Greenberg, CEO of Eleven
How can hotels use technology, AI, and better Wi-Fi to improve guest experience? In this episode, David Millili and Steve Carran sit down with Hannah Greenberg, CEO of Eleven, to explore the future of hospitality technology, hotel operations, entrepreneurship, and what it truly takes to deliver exceptional guest service.Hannah shares her journey from working at a hotel front desk at just 16 years old to acquiring Eleven through entrepreneurship through acquisition. With experience in hotel operations, real estate development, private equity, and hospitality software, she explains why successful hotel technology is about more than just implementing new products. She also discusses the importance of cybersecurity, loyalty enrollment, modernizing legacy hotel systems, and balancing technology investments with other capital expenditures. She shares practical advice for hotel owners and hospitality leaders on evaluating technology solutions, embracing fresh perspectives, and building a culture where people and service come first.In this episode, you'll discover:Why hotel Wi-Fi is essential infrastructure for guest satisfaction, cybersecurity, and hotel operations.How AI is transforming hotel bookings, hospitality technology, and guest service expectations.Why adding more hotel technology products doesn't automatically solve operational problems.The importance of evaluating AI solutions and improving interoperability across hotel brands’ technology stacks.What makes hospitality successful through people, empathy, accountability, and exceptional serviceThis episode is sponsored by Eleven: https://www.elevensoftware.com/Watch the FULL EPISODE on YouTube: https://youtu.be/fbmbOuLJ7-c Links:Hannah on LinkedIn: https://www.linkedin.com/in/hannahgreenberg Eleven: https://www.elevensoftware.com/For full show notes head to: https://themodernhotelier.com/episode/340Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.
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About The Modern Hotelier
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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