How to navigate conflict at work: Harvard Business Review’s Amy Gallo on leaning into hard conversations

When was the last time someone on your team told you something you didn't want to hear? If you have to think about it, you have your answer.Too many leaders have spent their entire careers avoiding conflict, and now they're running teams where nobody tells them anything useful, nothing real gets decided, and everyone is very, very pleasant about it.According to Amy Gallo, this isn't harmony – it's dysfunction with better manners.This is one of our favorite episodes from earlier this year. It originally aired on May 19, 2026.Topic Highlights:– Why the cost of staying silent is almost always higher than the cost of speaking up– The "eight-lane highway to harmony" metaphor about conflict avoidance– How AI is quietly making us worse at disagreeing with real humans– The important difference between being liked and being respected– The practice of "conversational receptivity"Guest Bio:Amy Gallo is an expert on workplace conflict and feedback, a contributing editor at Harvard Business Review, and the author of Getting Along: How to Work with Anyone (Even Difficult People).Episode Links:Getting Along: How to Work with Anyone (Even Difficult People)Radical CandorThe Five Dysfunctions of a TeamConflict at Work: How to Have the Hard Conversation You’ve Been AvoidingConnect with Us:theliftpod.comLet’s stay in touchSubscribe to The LiftFind Ben online: LinkedIn | InstagramSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.