The IGNITE Podcast with Josh Stone

Get Clients to Trust Your Team, Not Just You | EP 184

August 24, 2026·11 min
Episode Description from the Publisher

Your clients only ever wanting to deal with you is quietly capping your growth. In this episode I break down why the thing that feels like your greatest strength - being the person every client trusts - is actually the reason you can never step back And the exact step-by-step plan to move a client relationship onto your team without them ever feeling dropped. I spent 10 years as a director and shareholder of a $3M engineering consultancy that we grew to a $30M engineering, town planning, surveying and architecture consultancy - so I've had to do this transition myself, more than once. I also share the story of Nathan, a Boardroom member who took an entire week off with zero contact with his team - and came back to find several key deliverables shipped, and every one of his clients still happy. Inside this episode we cover: - Why clients only wanting you is a growth ceiling, not a compliment - Why you can't rip the band-aid off a client relationship - The exact sequence to transition a client onto your team properly - Why a real handover takes six to twelve months, not six days - What Nathan did to take a week off without his clients even noticing If you're the only person your clients will deal with, this episode will show you exactly how to change that - without ever dropping the ball. 👉 Check out our $10M+ Consultancy Roadmap Training. It’s a step-by-step guide to help you move from wherever you are now — whether that’s $1M, $3M, $5M or $10M and beyond — and build a business you can genuinely be proud of - https://go.coachignite.com/start

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