Episode 87: Guest Experience Series - Say THIS or Say THAT?

Contact Heather: helloheatherpod@gmail.comCoaching Interest: HEREFree Know Your Numbers Worksheet: HEREInSalon Class: HERESummaryIn this episode, Heather Podlesney launches a new guest experience series focused on improving client interactions in salons. She shares practical scripts, tips on effective communication, and strategies to build trust, upsell, and enhance guest satisfaction.Chapters00:00 Introduction to the Guest Experience Series00:27 Why Guest Experience Matters in Salons01:20 The Power of Words and Trust02:15 The Consultation: Setting the Stage03:39 Swapping 'What Are You Looking For?' for Open-Ended Questions05:52 Guiding Clients with Descriptive Questions07:07 Handling Client Pictures and Self-Consciousness08:25 Discussing Budget Without Making Clients Uncomfortable11:08 Confirming Client Goals and Desires11:53 Using Feedback to Identify Client Problems13:18 Encouraging Client Feedback and Problem SolvingKeywordsguest experience, salon tips, client trust, communication, consultation, upselling, hair styling, salon success