Free Daily Podcast Summary
The Association Podcast: Daily Summaries Delivered
by Jake Toohey, Ben Muscolino, Gretchen Steenstra
Jake Toohey (Adage Technologies), Gretchen Steenstra (DelCor) and Ben Muscolino (AMS Geek) bring you The Association Podcast. With a combined five decades of experience in the association tech space, they explore challenges facing associations and bring fresh ideas to address them using strategy, design, analytics, and technology.
Latest Episodes
The most recent episodes — sign up to get AI-powered summaries of each one.
- Aug 25, 202632 min
ASAE 2026 Live: Ginger Ausloos on Leadership, Member-as-Customer, and the Power of Professional Growth
Live from ASAE Indianapolis 2026, The Association Podcast sits down with Ginger Ausloos, PMP®, AAiP, Vice President of Information Technology, at AACSB. Ginger shares a leadership approach centered on empowerment, open dialogue, mutual respect, and aligning team ideas to mission, vision, and values through strategic planning with a “member first” lens. She discusses the evolution of viewing members as both family and customers, why associations need a sales mindset and stronger cross-sell acr...
- Jul 14, 202654 min
AI That Teaches, Not Replaces: Practical Innovation with Liz Peuster
Liz Peuster, Chief Communications Officer at the South Carolina Association of CPAs and founder of LP Innovates, joins The Association Podcast for a conversation that goes far beyond AI hype. Liz shares her career journey through the association world, why storytelling is at the heart of member value, and how associations can use AI to create better member experiences while developing, not replacing, their staff. From building custom AI assistants that coach employees into stronger writers to...
- Jun 9, 202644 min
AMC Tech, NetForum Solutioning, and Using AI to Improve Requirements & QA with Megan Paulini
On this episode of The Association Podcast, Megan Paulini of Associations International, Senior Technical Solutions Specialist and recent AWTC Champion Award winner, shares how she accidentally entered the association world via a temp role and grew from member services into tech solutioning, QA, and deep NetForum work. She explains how an AMC’s shared-services model supports multiple association clients across varied tech stacks and why clear definitions, overcommunication, and documentation ...
- May 14, 202640 min
Growing SABR: Community, Baseball Research, and Balancing Legacy with Innovation with Scott Bush
On this episode of The Association Podcast, Scott Bush, CEO of the Society for American Baseball Research (SABR), shares his path from mechanical engineering to a decade in minor league baseball, leading to his role at SABR focused on growing revenue and membership. He explains SABR’s origins in 1971, its mission of sharing baseball research, and its structure of 85 worldwide chapters and 34 research committees spanning analytics, history, and niche topics, including projects restoring grave ...
- May 7, 202639 min
Career Pivots, AWTC Recognition, and Workforce Development in the Age of AI with Lacey Pope
On this episode of The Association Podcast, we welcome Lacey Pope, MBA, CAE, Customer Success Manager at Web Scribble, to discuss her career journey in associations and her transition to the industry partner side. Lacey shares how she entered the association world through temp work, earned her CAE, and later drove process improvements at the Oncology Nursing Society that increased live support and boosted customer satisfaction by nearly 10%. She reflects on leading membership technology moder...
- Apr 23, 202646 min
Building Responsible AI: Innovation, Leadership, and the One-Pizza Team with Jamie Atchison
On this episode of The Association Podcast, we welcome Jamie Atchison, MSMIT, Senior Director of Innovation and Strategy at the Association of Schools and Programs of Public Health (ASPPH). Jamie shares her unique journey from public health programming into technology leadership, highlighting how she bridges business needs and digital innovation within her organization. We explore ASPPH’s groundbreaking AI chatbot, built in just eight weeks, and the intentional, human-centered approach behind...
- Apr 8, 202642 min
Good Old-Fashioned Leadership: Partnerships, Data, and the Human Side of Technology with Dana Kohli
On this episode of The Association Podcast, we welcome Dana Kohli, Vice President of Client Solutions at DelCor Technology Solutions and recent AWTC award winner, for a conversation about leadership, partnerships, and the evolving role of technology in associations. Dana shares her career journey from music educator to association technology leader, and how her people-first approach has shaped her work helping organizations solve complex challenges. The conversation explores emerging trends i...
- Mar 25, 202639 min
Right Content, Right Time, Right Experience: AI and the Modern Association with Erica Salm Rench
On this episode of The Association Podcast, we welcome Erica Salm Rench, Chief Marketing Officer at Sidecar, to explore how associations can move beyond AI buzzwords and into meaningful adoption. Erica shares her career journey from digital marketing to leading AI-driven innovation in the association space, along with the experiences that shaped her approach to technology, community, and leadership. We dive into practical strategies for AI adoption, including building a culture of experimenta...
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About The Association Podcast
Jake Toohey (Adage Technologies), Gretchen Steenstra (DelCor) and Ben Muscolino (AMS Geek) bring you The Association Podcast. With a combined five decades of experience in the association tech space, they explore challenges facing associations and bring fresh ideas to address them using strategy, design, analytics, and technology.
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